Fortune Lounge adds a very strange promotional term to their T&C

Discussion in 'Affiliate and Program Issues' started by Casinofoorumi, Feb 5, 2013.

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    Casinofoorumi

    Casinofoorumi Affiliate Guard Dog Member

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    Fortune Lounge has added this term to their Promotional T&C

    No offense but would never promote a casino with such term in place...:eek:

    Promotion Terms and Conditions | Royal Vegas Online Casino

    It's the same at Vegas Palms and Platinum Play as well.
     
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    CygX1

    CygX1 Affiliate Guard Dog Member

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    This is a terrible term for players and affiliates alike. Players who do not read this term will get their deposits stuck in the casino accounts, lose trust and not deposit again. However, players who are aware of this term will also just move on and play at another casino.

    Based on this term I probably would not promote them anymore either. This is unfair and should not have been expected from this group.
     
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    slotplayer

    slotplayer Affiliate Guard Dog Member

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    these online casinos are killing their businesses with a rats nest of terms in order to squeeze every penny out. The worst term is the bet limit on bonus money.
    anyone from the USA knows its not like that here.
     
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    wintingo

    wintingo Affiliate Program Representative

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    Last edited: Feb 5, 2013
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    CygX1

    CygX1 Affiliate Guard Dog Member

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    Do you mean that bonus terms are better at casinos that still accept US players? Based on the number of crooked casino on that market, successful bonus players from the US should be glad if they get paid at all. However, I guess this discussion would derail this thread.

    I was planing to promote Fortune Lounge but this term put these plans to rest. I am just glad I did not start working on the reviews yet.
     
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    mattsgame

    mattsgame Affiliate Guard Dog Member

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    One of the reasons I stopped promoting these guys (when my site was established and getting players, thankfully none at Fortune Lounge) was because of term 18.

    18.If you withdraw an amount that is 5 times or greater than your lifetime deposits across all Fortune Lounge casinos, you will only be able to withdraw your winnings up to €5,000 per week or the equivalent value in your account currency. The remaining amount will be returned to your account until you are eligible for a further withdrawal. Any deposits made after the date of withdrawal will not be included in this calculation. This clause will be applied at the discretion of the casino’s management. Wins from progressive games are exempt from this clause.

    The term you just stated along with the one above proves I made the right decisions back then.
     
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    slotplayer

    slotplayer Affiliate Guard Dog Member

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    I meant our lotteries and land casinos. for example, the land casino sends me "bonus play" chips now and then, I can bet max on any machine that accepts them, withdraw any winnnings accumulated from them and play out the remainder. if a slot machine is ineligible you can't download the free chips, pure and simple.

    I can only speak for my state's lottery but integrity of the games is first and foremost. they just don't give out a license to any shop.
    one time the coating off the scratch off tickets was really hard to remove, all the customers had to do was mail in or bring the defective ticket to the lottery office and they gave you a new one.

    of course its much easier to regulate since its not global but there are no news stories of land casinos, slots or lotteries being crooked, once in while they'll be a story of a shop clerk trying to swindle or short change a customer out of a winning scratch off ticket but the lottery takes strick action.
     
    Last edited: Feb 6, 2013
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    CygX1

    CygX1 Affiliate Guard Dog Member

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    Okay, I understand. I absolutely agree that this Fl term is entirely unfair and should not be there.

    @mattsgame: The term you are pointing out (18.) is not great either, but imo still acceptable if the casino performs great otherwise. However, such cheesy limits also should not be expected from one of the largest and oldest MG groups.
     
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    DoggyStyle

    DoggyStyle Affiliate Guard Dog Member

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    They're still Casinomeister Accredited!? Isn't it against CM's operational standards: "Must not implement terms that can be construed as "unfair" towards the player."
     
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    KasinoKing

    KasinoKing Player turned affiliate.

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    Maybe I'm just tired, but I can't see what's wrong with the term.
    OK, it's strangely written, but to me it just sounds like they are saying you can't cash-out anything until you've finished the WR = the same as the vast majority of other online casinos.

    What am I missing?

    KK
     
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    CygX1

    CygX1 Affiliate Guard Dog Member

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    The term sounds like they are also applying wagering requirements to future deposits after a deposit and bonus have been lost already. Commonly wagering requirements are zeroed out when a $0 balance has been reached. However, this does not seem to be the case here.
     
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    wintingo

    wintingo Affiliate Program Representative

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    KK you hit the nail on the head!! Surely for players this is one of the most frustrating things about most online casinos? Its a problem that needs solving correct?

    mmm.. but still no comments or feedback about our earlier post and the new Cashpay program at Wintingo.com

    http://www.affiliateguarddog.com/forums/wintingo-introduces-revolutionary-new-cashback-program-t6057.html

    To summarise:

    - Play and receive real money cashback into your account, in real time!
    - No wagering requirements to withdraw.
    - Play any game you want
    - Get cashback on EVERY single deposit!

    I know this sounds like a complete "sales pitch" but surely your players would be "more" interested in a rewards program like this as opposed to the usual BS restrictions?
     
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    pdjoe

    pdjoe Affiliate Guard Dog Member

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    I have some feedback,

    Don't post in another programs thread :)




     
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    slotplayer

    slotplayer Affiliate Guard Dog Member

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    did anyone crunch numbers on this idea?
     
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    societyofslots

    societyofslots Affiliate Guard Dog Member

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    Has anyone spoke to fortune lounge for confirmation.. Considering the text is rather ambiguous.

    P.S wintingo sounds like the worlds worst fly-by the night outfit i ever heard of. Who thought that "cool, hip" name up ? pmsl..
     
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    mattsgame

    mattsgame Affiliate Guard Dog Member

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    You are probably right, but the term is terribly written.

    The way it reads to me is that WR is carried over onto future deposits which is not very player friendly at all.
     
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    Casinofoorumi

    Casinofoorumi Affiliate Guard Dog Member

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    The reason I posted this was that a player at our forum played the first deposit bonus and didn't clear the full wagering requirements.
    He played his account to zero balance which would normally mean zeroing the WR as well.
    He then made a fresh deposit of 100€ and part of that deposited CASH from his own pocket went to bonus balance.
    Reason for this was that he still had playthrough left from his first deposit bonus.
    Which means they applied wagering carryover to his account. And pointed out that part of T&C to this particular player.
    This is what he was told.

    Nothing other than that.
     
    Last edited: Feb 11, 2013
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    PaaskeUK

    PaaskeUK Affiliate Guard Dog Member

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    This does sound like a desperate sales pitch. Since you changed software it has really been downhill with you guys. I never understood why you made that choice. I was a happy player with you and made lots of deposits.
    On other hand there was LOTS of problems with you first many months with your cashback promotions and other promotion you were doing. I was one of them posting a lot at Casinomeister. Also defending you as much I could but had to give up after a while. In all respect you did get it fixed in end. But remember you removed it later on.

    In all due respect this seems like a desperate way of winning over old players to come back and deposit or try get new customers in who would never join because of software you are running now. I stopped all promoting of you guys after that chance. As I could only see it as an all downhill operation.

    I am not sure if your new brilliant idea is a step up or maybe just final step before doom? Please don't take my comments to harsh. :p

    Also I don't like the way you are in my eyes "spamming" this thread. You already posted elsewhere why not keep it there in all due respect?? :eek:

    Just some explanation I am sure you know these rules?? I know these might not be in same effect at AGD but would assume so...

    "cross posting"
    . In other words, do not post the same message to more than one thread or topic section.

    "hijack threads." If you have something to say - say it, but please respect the other members by keeping threads "on track". If you have an issue that needs addressing, then please start another thread. Hijacking threads for your own agenda is not only rude, it is troll-like
     
    Last edited: Feb 11, 2013
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    PaaskeUK

    PaaskeUK Affiliate Guard Dog Member

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    Sorry just realized you have got microgaming software again now and even Sherif :p
     
    Last edited: Feb 11, 2013
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    CygX1

    CygX1 Affiliate Guard Dog Member

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    Thank you for the clarification on the foul term at Fortune Lounge, Casinofoorumi. This crooked tactic puts my plans to promote them on ice.

    Customers should be explicity made aware of this.

    Thanks again for the heads up!
     

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