E-Play 24 affiliate commission payment and communication issues

Vivabonus

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Dear Gaming Community,
We are advertising group VivaBonus working with more than 80 casino brands and are a certified member of GPWA. We would like to bring to your attention an unethical business behavior of E-Play 24 that is responsible for promoting CasinoPlex casino brand.
During the month of March we managed to earn more than 1000 EUR in commission by advertising Casinoplex on our website. When the usual payment date occurred (between the 1st and 15th date of month), no commission payment has been made and neither any communication has been sent in order to inform us of the possible delay in payment.
After 4 reminders and warning of writing a complaint, the affiliate team responded by indicating that the disruption in commission payment was due to the internal affiliate manager’s position change and that the commission payment would be executed during the following business week at the latest.
Unfortunately, no commission payment has been made during the aforementioned period and again, no response has been given to our numerous reminders.
The situation described above obliges us to publish the case and to doubt the fairness of E – Play 24 Affiliate, which was previously a trusted partner of ours. We do not recommend working with this affiliate team if you are willing to receive informative support and reward for bringing players. This case has drastically influenced our working capital as we have hoped to be rewarded for generating profit for them.

VivaBonus
 

Guard Dog

Guard Dog
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I moved this to the E-Play forum. That way they will be notified of the post.
 

admin

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The Affiliate Management team has been notified of the new post.
 

Vivabonus

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Dear Guard Dog,
Thank you for moving it here. Probably due to your support, we have resolved the issue and received our commission today in the late afternoon - thanks for the cooperation and initiative from all sides.
 

admin

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The Affiliate Management team has been notified of the new post.
 

admin

Notification Admin
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A reminder is sent to all affiliate managers.
 

admin

Notification Admin
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A reminder is sent to all affiliate managers.
 

e-play24 Affiliates
INFO

  1. AGD Terms Certification:
    Terms Predatory
  2. Have Retroactively Changed T&C's?
    No
  3. Have Negative Carryover?
    Yes
  4. Are Casino Earnings Bundled?
    No
  5. Missing Admin Fee:
    No
  6. Ambiguous Termination Clause:
    No
  7. T&C updates not emailed:
    No

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