Don't play on Tropicacasino.com!!!

Discussion in 'Refilliates' started by pokerusha, Apr 10, 2012.

  1.  
    pokerusha

    pokerusha New Member

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    I just felt the need to inform all forum members that do not play with TropicaCasino.com because they are pure fraud!

    I make deposite of 72$ without any welcome bonus and I come to 200$ and requested payment and send everything what they ask from me (documents, bills, etc) it only lasted 20 days and after all that they said me that my account is suspicious and that they will close my account asap and give me back my deposite.

    I have evidence for all! My warm recommendation that does not open an account with TropicaCasino because you will lose time and money.
     
  2.  
    Duwayne Tropica

    Duwayne Tropica Affiliate Program Representative

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    Hi Pokerusa,

    Could you not perhaps send me a PM first before blasting us on a forum thread? Please PM me your casino username.

    Regards,
    Duwayne
     
    Last edited: Apr 10, 2012
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    pokerusha

    pokerusha New Member

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    O Duwayne you are also here, you really don't want to make a copy of our discussion here that was extremely unprofessional and horrible. (worst support ever)

    Hot tip, avoid collaboration with these casino! Because you will for sure lose your money and time and you will not get paid for it you will be fooled, your players also!

    Just read comments here: latestcasinobonuses.com/casinos/tropica-casino
     
  4.  
    Duwayne Tropica

    Duwayne Tropica Affiliate Program Representative

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    Hi Vedran, this is you I take it. So now I know you have 2 player accounts, under different names which are linked to your own affiliate ID. Interesting, the facts about you and your players are on the way.

    Regards,
    Duwayne
     
  5.  
    pokerusha

    pokerusha New Member

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    I am talking abou that kind of behavior, my name is Tin and they told me that my name is Vedran, who is stupid here?????!!!!!!!!!!!!! Now here you have proof how they work and what are their excuses when you win something!
     
  6.  
    Duwayne Tropica

    Duwayne Tropica Affiliate Program Representative

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    Hi everyone,

    Here are the facts pertaining to this matter:

    1. The player who had $128 removed is known as Anton K. on our system. (We first thought it was Anton who started this thread).
    2. Then, “Anton” posted here saying not to work with Tropica and that I had been “unprofessional and horrible”. I then checked and seeing as I had only ever communicated with the affiliate, I realised then it was the affiliate Vedran V. that was posting here. When I mentioned this, Anton/Vedran replied stating that their name was now Tin.
    3. What is most interesting now, is that Tin does not have any deposits or withdrawals at Tropica, but shares the same affiliate.

    Here is what happened:

    a) The affiliate “Vedran” asked for a CPA Deal and we granted it.
    b) He brought in 5 players who all opened accounts, made a single deposit, played table games erratically and never returned.
    c) All the players are linked on the backend, including the affiliate himself who made a deposit as well.
    d) When Anton cashed out the $200, we picked up all these irregularities and informed him that we would be refunding his deposit of $72 accordingly.
    a. As you can imagine, $128 is not something a casino would confiscate without reason (small amount).

    Now, what has been proven here, is that all the linking done by our Security system was accurate. Anton mailed in several times saying he does not know Vedran or Tin. However, Tin is now posting on Anton’s matter here. We have the emails where Anton states he has no knowledge of Vedran or Tin.

    In a nutshell:

    1. This is syndicate CPA fraud.
    2. Tin/Anton refers to “our discussion”, however I have only ever written/skyped with Vedran and not these players, so I that is why I thought it was Vedran (the affiliate) posting here.
    3. These guys are simply out there trying to defraud casinos on the CPA model

    I apologise to the members that your time has been wasted reading all of this. I will gladly share the full information with other casino affiliate managers here, to prevent similar fraudulent attempts been made at your business. Please PM me and I will let you know the details.

    Kind regards,
    Duwayne
     
    Last edited: Apr 11, 2012
  7.  
    pokerusha

    pokerusha New Member

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    What are you talking about ???? Anton??? Vedran??? They also have problems like me, thank you that you post one more evidence here.

    Also you put personal informations about your players, very nice and professional from you Duwayne I will try to find Anton and Vedran on lastes casino bonuses forum (where I open my account) and inform them about your post!
     
  8.  
    Duwayne Tropica

    Duwayne Tropica Affiliate Program Representative

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    Hi Tin,

    You still have not provided me with your casino login as requested earlier. Please post your login or PM me, so we may resolve this matter.

    Please note that I have not posted any last names of the people involved as of yet.

    Regards,
    Duwayne
     
  9.  
    bonustreak

    bonustreak Administrator Staff Member

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    I don't see how Duwayne has done anything unprofessional here, he has answered your allegations and nothing more. I don't see where he mentioned a first & last name either but what I do see is he has a valid case so far.... Maybe you should take care of this in private so no other information you do not want divulged comes out?
     
  10.  
    bonustreak

    bonustreak Administrator Staff Member

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    Also I forgot to mention this is not a forum for player issues, it is for affiliates but you can take your problem to Casino Meister and do a PAB.
     
  11.  
    TheGamblingGuru

    TheGamblingGuru Turning Over Stones

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    Maybe not here...

    But you have to admit, if you read all of these player complaints here at the bottom of the LCB's page, Tropica Casino | $/£/€150 Sign Up Bonus - EXCLUSIVE | Online Casino Review , that there does seem to be a lot of shenanigans going on with yet another Rival White Label Casino Program.

    Same old sad story, just another day in Rival White Label Land.

    ____
    ____
     
    Last edited: Apr 11, 2012
  12.  
    Duwayne Tropica

    Duwayne Tropica Affiliate Program Representative

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    Hiya,

    If you do take a moment to read the posts at LCB, kindly note that the last valid complaint was over a year ago. Out of the players who posted there, most were upset that they did not qualify for a free chip at some point.

    There are 2 genuine queries posted and these were addressed with our customers within the merits of each case. Regrettably, it is impossible to keep everyone happy and it is usually the folk who are caught breaching terms and conditions, who take to the forums, hoping to get themselves exonerated. All in all, in almost 2 and a half years of operation, we feel we have managed to run a very respectable business.

    Tropica may be a Rival White Label, but we are one of the best. We pay quickly, we provide awesome and friendly support and the best promotions. The management team read all player emails and chats and together with Rival, make sure changes are made to accommodate player's needs and to improve the overall gaming experience.

    Casinomeister has recently afforded Rival White Labels an opportunity to prove themselves and with the US market no longer an issue, players and affiliates have been benefiting at the various brands.

    Tropica is a really good operation. Our conversion is top notch and we're always prepared to listen to players and affiliates.

    You can visit our site and our Facebook page to see more of our branding, games, offers and player feedback. With 6 languages, a great sign-up offer and the best promotions, Tropica is a casino worth promoting.

    Thank you for taking the time to read this. Hope you all have a wonderful evening.

    Regards,
    Duwayne
     
  13.  
    daydaye

    daydaye New Member

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    @pokerusha I apsoluty understand you and support you!

    I must post my quote form latest casino bonuses here because I have same experiance with Tropica and Duwayne!

     
  14.  
    Tropica / Cash o' lot

    Tropica / Cash o' lot Affiliate Program Representative

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    Hi Daydaye,

    For the benefit of the readers here. We paid eCheck (GlobalATM) to send you a check. Their check to you then bounced (through no fault of ours). You contacted us on 18 Jan 2011 and we promised to look into it. On 20 Jan 2011, we advised you that the problem was resolved and that if you still had the check that you were able to cash it. In that same mail, we also offered you a new check to which we received no reply.

    Regrettably, on the next day (21 Jan 2011), we received a chargeback / return and that is why your account was locked while we waited for the chargeback / return to be settled.

    Kindly note that this is an affiliate forum. If you have anything you would like to add, please send me a private message.
     

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