Close Account Affiliate

Discussion in 'Go Wild Affiliates' started by setete, Aug 26, 2013.

  1.  
    setete

    setete Affiliate Guard Dog Member

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    Aug 26, 2013
    Hi,

    I want my affiliate account closed because a few weeks, statistics will not work on me, or malfunctioning.
    But I was told that if I fenced my account my remaining commissions will not be paid because I have not exceeded $ 200 and it would keep the commissions for them.
    I can not find in their conditons, if veridict.

    Thank you for your help
     
  2.  
    bonustreak

    bonustreak Administrator Staff Member

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    Aug 26, 2013
    Well I would think they could pay it out since they are getting your players to keep what is $200 bucks! I am shocked that they are not willing to fix the stats issue & just rather lose an affiliate!
     
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    FictionNet

    FictionNet Affiliate Guard Dog Member

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    Aug 26, 2013
    Go Wild have become less affiliate-responsive recently, IMO.
     
  4.  
    slotplayer

    slotplayer Affiliate Guard Dog Member

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    Aug 26, 2013
    what is wrong with the stats?
     
  5.  
    setete

    setete Affiliate Guard Dog Member

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    Aug 26, 2013
    During one month, I not had any click or downloading the software nevertheless as I put their banner prominently.
    Also I did a test, I clicked on the banner on several occasions and download their software during the month and nothing is recorded in the statistics.
    The stats were 0 for the month of July
     
  6.  
    FictionNet

    FictionNet Affiliate Guard Dog Member

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    Aug 26, 2013
    I've found Go Wild's visit and download stats to be useless. The sign up and revenue stats are, I believe, accurate, but the visits/downloads are embarrassingly inaccurate. Go Wild have confirmed to me that they cannot give me any download stats - "Download" status can be populated only if we implement from our side a pixel tracking but unfortunately, at the moment, we have the possibility to do that with big campaigns only"
     
  7.  
    CaseyM

    CaseyM Affiliate Guard Dog Member

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    Aug 27, 2013
    Yes they only show clicks to affiliates worth implementing pixel tracking for, they don't seem to care about the smaller ones
     
  8.  
    Alexa_GoWild

    Alexa_GoWild New Member

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    Aug 27, 2013
    Hello All,

    I would like to take the opportunity to clear up of few things and to elaborate more on this specific account.

    As can be read in our Terms and Conditions, to be more specific in paragraph 6.11, we do not pay an affiliate when the revenue share earnings are below $200. Since September 2012 this account has stopped generating any earnings and no sign ups came in. Hence, our reply to the affiliate to push (some) traffic to get this account over the $200 mark, so we can process this payment.

    In one of the earlier posts it is mentioned that GoWild will, after closing the account, be the only party benefiting from these players. But as just stated above, the account has been dormant for 11 months now.

    As for the clicks, impressions and download column in our online affiliate reports. These are default columns that are fixed in this (Microgaming operated) system. The banner tags our affiliates use for tracking are not imbedded with a tracking mechanism that tracks any of these. For this to be tracked, we have to implement "pixel-tracking" which is pretty time consuming, so not something we offer as a standard. However, if pixel-tracking is desired, drop us an email at affiliates@gowildcasino.com and we will be more than happy to look into setting this up for you.

    We are always around to assist and available almost 24/7, so do not hesitate to contact us.

    Best Regards,
    GoWild Casino
     
  9.  
    setete

    setete Affiliate Guard Dog Member

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    Aug 27, 2013
    Hi,

    Of course, the account was inactive. I explain to Radu Birsan the sites were sold, so the fact it is no longer I who manages casinos promotions on these sites.
    I create a new site recently, only a few months, I contacted your service to see if you can provide me with a banner promotions permettera to have new players depositing in return I insert for one month a banner of your casino hard all pages of the sites. In return, the statistics there was no click, no new players, while other banners of other affiliate services, I then depositing new players as well as their banners are visible on only one page of the site. Or your banner was visible over 100 pages and no convertion.
    Concerning the terms and conditions, you speak of pay commissions every month. It is not written in your terms & conditions if the firm is affiliated account loses with remaining commissions
    That is why I want my affiliate account is closed and that the commission is still paid me.

    Best Regards
     
    Last edited: Aug 27, 2013
  10.  
    jopaa

    jopaa Affiliate Guard Dog Member

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    Aug 27, 2013
    I'm in the same situation: not 1 single player in more than 2 years of promoting and for months Go Wild's banner was top spotted on my website.

    This is the only Microgaming that doesn't convert on my websites and this is VERY strange!
     
  11.  
    CaseyM

    CaseyM Affiliate Guard Dog Member

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    Aug 29, 2013
    Hi

    I sent an email when you posted this about getting pixel tracking but I didn't get a reply yet
     
  12.  
    slotplayer

    slotplayer Affiliate Guard Dog Member

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    Aug 29, 2013
    not to hyjack Casey's issue but while the topic is active,

    1: text links - are there any, I just pull it off a banner as I could never find one.
    2: Non-Cash Items - I'm assuming that's bonuses, welcome, retention, vip etc?
     
  13.  
    CaseyM

    CaseyM Affiliate Guard Dog Member

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  14.  
    Alexa_GoWild

    Alexa_GoWild New Member

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    Sep 2, 2013
    Hi Guys,

    Thank you very much for your comments. GoWild Affiliates always appreciates feedback!

    I would like to start by telling CaseyM that we did receive your email regarding the pixel tracking implementation and we already started to look into it. We apologize that it took us some time to reply, please rest assured that you will find an email from us in your inbox today.

    Moving forward, slotplayer, all creative requests and info you need, we will take care of it. All you have to do is to send us an email at affiliates@gowildcasino.com or please contact directly your account manager.

    These being said, we thank you for your patience and understanding.

    Kind regards,
    GoWild Affiliates Team
     

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