Chargebacks at AffActive

Discussion in 'Affactive' started by tryme1, Jul 15, 2011.

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  1.  
    tryme1

    tryme1 Affiliate Guard Dog Member

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    Jul 15, 2011
    Firstly, I don't know if this might be one of those threads that needs to be moved to the private area.

    However, is anyone else seeing a high number of chargebacks with AffActive properties. I've had more chargebacks (both very large and very small) with them in the last 3-4 months than I've ever had with other RTG casinos.

    I'm not talking big numbers: quite the opposite, but I'm wondering if there's a trend here.

    I've had all of maybe 2 chargebacks at AffiliateEdge ever and a similar number at C Planet (keep in mind that I'd stopped promoting them way before the Q/Tender thing). The thing with my traffic is that I'm able to make like-for-like comparisons, but I'm interested to know other peoples experiences.
     
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    michael26a

    michael26a Affiliate Guard Dog Member

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    Jul 15, 2011
    I just checked my Affactive stats for this month and last month, doesn't seem to be any chargebacks at all. Maybe you've been a bit unlucky and have had some dodgy players? I can vouch for Affactive and say that they are one of the best casinos left :)
     
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    WCD Admin

    WCD Admin Affiliate Guard Dog Member

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    slotplayer

    slotplayer Affiliate Guard Dog Member

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    yes I had a significantly large one in March or April and a medium sized one I saw yesterday. My site was off line for most of June so the cb is old from what I'm told.
     
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    tryme1

    tryme1 Affiliate Guard Dog Member

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    Jul 15, 2011
    Well, that's certainly possible and I'm not accusing AffActive of doing anything dodgy with my players, but it still seems unusual that I'm getting these chargebacks.

    One of the things I thought may be the cause would be if they were doing something strange with how their credit card transactions were processed causing players to say 'what the hell is this charge' when they review their statements.

    That's why I suggested this thread should maybe be in the private area.
     
  6.  
    slotplayer

    slotplayer Affiliate Guard Dog Member

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    Mar 17, 2012
    I see 1 cb each for jan, feb and now march so far.
    Each came in through different trackers so I guess I can reasonably deduce that its 3 different players since all cb's occured at WinPalace.

    What I'm seeing though is the most recent CB of $250 with earning of -$100. This equates to 40%.
    All my other numbers both positive and negative caculate at 30% even the previous cb's according to the drilldown data I examined.

    I'm not sure why the $250 cb is -$100 in earning unless I've crossed the 101 player commission scheme which is 40% gross. Either I could not locate it or it doesn't specify whether the player commission scheme is per month like other programs or lifetime totals. If it is lifetime totals then I should have been caculating at 35% starting with the 51st player.

    Or perhaps cb's have nothing to do with the player commission scheme % and you decided to boost the affiliate side to 40%?

    Thanks
    James
     
    Last edited: Mar 17, 2012
  7.  
    Ricko

    Ricko Affiliate Program Representative

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    Mar 17, 2012
    hi James,

    reply was sent to your email.

    cheers,

    rick
     
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    lots0

    lots0 Affiliate Guard Dog Member

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    Mar 17, 2012
    I don't actively promote affactive anymore, simply because of them 'giving back' deposits to players.
    Not chargebacks, as in CC chargebacks... But actually telling me they gave the deposit back to the player.

    We had several 'smaller 'give backs' in the three months we promoted them (to be honest I don't remember how many deposits I was told were given back). But the one that was the final straw for me was, a 4k first deposit that I was told was returned to the player. I was told the 4k deposit was returned to the player because the player wanted some comps and was rude about asking for them... After I heard that, I flipped a cork and pulled all their stuff.

    I am showing some small earnings this month, even though I haven't promoted them in a couple of months.. I actually told Daniel I didn't expect to see any of my current earnings... because I expected him to give it back...
     
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    lots0

    lots0 Affiliate Guard Dog Member

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    I was going to get the exact numbers of give backs I had with affactive but I am getting this error when trying to reach the site..

    "QRATOR HTTP 502 - application unreachable."
     
  10.  
    Daniel

    Daniel Affiliate Program Representative

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    Mar 17, 2012
    Apologies. The site was down for few minutes...
     
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    Ricko

    Ricko Affiliate Program Representative

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    Mar 17, 2012
    hi Lots0,
    Aren't you getting tired of telling the same old chewed up 4K deposit back?
    We have our policies regarding keeping our interests safe even if this means refunding players their deposits.
    i can assure you we are not just giving money back and we are not taking this lightly at all, it is done as last resort when we think the deposit will be disputed.
    You have your standards in working with an affiliate program and that's fine, but we have ours and I guess they don't meet.
    All i can say, it is for the benefit of Affactive as well as for our affiliates.
    Rick
     
    Last edited: Mar 17, 2012
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    lots0

    lots0 Affiliate Guard Dog Member

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    Mar 18, 2012
    As I have only mentioned the 4k give back in two threads.. No I'm not tired of mentioning it... but from your response you seem tired of me mentioning it.
    One reason I will continue to mention the 4k give back... Is because to me giving back a 4k deposit because the player was rude... is almost as unbelievable as a casino claiming that they have a secret license.

    Ricko you can continue to come after me personally if you want.
    But it is not going to change the fact that affiliates(not just me) are having problems with your affiliate program giving back or charging back money to players.

    It would probably be better for your business to focus on your affiliates concerns and what your affiliates are saying instead of trying to make me the focus here.
     
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    Daniel

    Daniel Affiliate Program Representative

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    Mar 18, 2012
    Hi,

    One thing that i would like to point:

    When there is a chargeback or refund- from your side it's as if the player never deposited. You do loose your revenues on that player, but not beyond that.

    From our side, not only we loose our earnings on the player, we loose much more since different fees have already been paid, therefore not only we go back to 0 with this depositor, we go much below.

    Said that, you understand that we don't do it just for the fun of it, CBs+refunds are very unfortunate for us and we are trying to avoid it and come to that only as the last resort.

    I assume we won't agree on that, but that's the best i can explain it.

    Best regards,
    Daniel
     
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    lots0

    lots0 Affiliate Guard Dog Member

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    Mar 18, 2012
    Daniel I think all of us affiliates understand that CB's and givebacks's are not in anyone's interest.
    Bad for the player
    Bad for the casino
    Bad for the Affilaite...

    So I guess what most affiliates would like to know is why the huge recent increase in CB's and Giveback's that a lot of affiliates are seeing in RTG powered programs?

    The US Feds have backed off payment processors, it would seem that we would see less charge backs after the DOJ announcement regarding the wire act, not more.

    Why do you think we are seeing a such a big increase in charge-backs Daniel?
     
  15.  
    Daniel

    Daniel Affiliate Program Representative

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    Mar 18, 2012
    Hi,

    It is a bit of an up and down from time to time, but as you understand, can't give too much info.
    I'll PM me you later on.

    Best regards,
    Daniel
     
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    gstarr

    gstarr Affiliate Guard Dog Member

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    Mar 21, 2012
    saw the big charge back today, but for 2 weeks everything was good.
    looks like they just not interested to pay big revenue.!
    Where is the facts that it is a real charge back??
     
  17.  
    Daniel

    Daniel Affiliate Program Representative

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    Mar 21, 2012
    We were contacted by the CC owner that his card is being used.

    ___________________________________________________________________
    I just became aware of fraudulent charges that have been made to my credit card. paid to your online casino.

    I have attached a letter and an accounting of the charges made to my credit cards.

    PLEASE BLOCK ACCESS TO THE ACCOUNTS BEING USED ASAP..

    ---------------------------------------------------------------------------
    That is the reason for the CB.
     
  18.  
    gstarr

    gstarr Affiliate Guard Dog Member

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    Mar 21, 2012
    thanks for reply Daniel, anyway, as being accepting US players, i think it better to make pre authorisation for first deposit, as like phone call and scans of id's to prevent charge backs. Cuz we Affiliates dont see the full clean picture of such charge backs
     
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    slotplayer

    slotplayer Affiliate Guard Dog Member

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    Daniel

    Daniel Affiliate Program Representative

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    Mar 21, 2012
    You mean how long after the deposit the CB can come? I think it varies a bit for each bank and CC but it can be up to 180 days.
     

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