Casumo Requesting "Certified" ID

danniee

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So as we've all seen how Casumo have been treating their UK players with over the top ridiculous SoW checks that are impossible to pass.

Well, got a KYC request from them and send everything in accordingly. Then I get a mail back saying "your ID and proof of address is are not certified, they need to have a stamp from a lawyer".

I'm like, lol what? I read it again and again to understand if it's a joke or not. Never had such request before. I didn't even need a lawyer when I bought an appartment for x amount or even when I started my company, so this request comes across as a way to make life harder for affiliates just like they do with players to steal the account.
 

danniee

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Not UK based. This is not normal here. Never heard of it. Never had this kind of request ever before in my life.
 
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melcb

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To certify a document it doesnt necessarily need to be certified by a lawyer, you could also try at a police station or a
notary at you local council can certify/notarise the documents for you.
 

AussieDave

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A Police officer, JP (justice of the peace), Doctor, Lawyer, and in some countries, a Bank Manager.
 

danniee

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Ok I see, but my point is that I've never had this request ever before and the fact that it comes from Casumo speaks volumes given their history of screwing players over with excessive SoW requests. Not sure I'm willing to comply. And you can't just expect people to be able to run around town trying to get a stamp on your bill and ID during Covid-19. Maybe asking for stamps for business owners based in banana republics makes sense, but not where I'm from where we have a very strong system for ID.

I do apprciate your help though guys, this is not a punch at you in any way. I know you're all trying to help. Thanks.
 

Biti

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The problem is - I think - not that it's difficult to get a certified copy of your passport. That's 5 minutes work at the lawyer office or at a notary.

The thing is that it makes no sense and that in the end you have to run after documents for dozens of programs that are all kind of things. Each and every one also different things. Now, Hero Gaming gave me a questionnaire of two pages and they ask for like over 10 different documents. Most of them are completely irrelevant.
 

danniee

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The problem is - I think - not that it's difficult to get a certified copy of your passport. That's 5 minutes work at the lawyer office or at a notary.

The thing is that it makes no sense and that in the end you have to run after documents for dozens of programs that are all kind of things. Each and every one also different things. Now, Hero Gaming gave me a questionnaire of two pages and they ask for like over 10 different documents. Most of them are completely irrelevant.

2 page questionnare from Casumo too :rolleyes: Been working with them for years and the aff manager knows me, so suddenly asking for "certified" ID etc just seems ridiculous. I'm just not sure I want to comply given Casumo's history of extensive SoW's etc. It makes me doubt they'll stop there. Next time they might require documentation of all my relatives and neighbours + a drop of my blood :rolleyes:

But seriously, I sent them my ID and bill, that should be enough. I have bought appartments, started companies, and working with loads of other business and never had that kind of request. What is a stamp going to prove anyways? If an affiliate is shady to begin with they can probably easily fake a stamp.
 

Biti

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2 page questionnare from Casumo too :rolleyes: Been working with them for years and the aff manager knows me, so suddenly asking for "certified" ID etc just seems ridiculous. I'm just not sure I want to comply given Casumo's history of extensive SoW's etc. It makes me doubt they'll stop there. Next time they might require documentation of all my relatives and neighbours + a drop of my blood :rolleyes:

But seriously, I sent them my ID and bill, that should be enough. I have bought appartments, started companies, and working with loads of other business and never had that kind of request. What is a stamp going to prove anyways? If an affiliate is shady to begin with they can probably easily fake a stamp.

Hero Gaming asks me for a "Police conduct certificate", Bank Reference, Memorandum and Articles of Association, etc. I suppose all have to be translated in English too.

I have no clue why they need this exactly. At the local Chamber of Commerce they've checked my identity too with certified documents & stuff. The fact that I'm having a registration there, means also that local authorities checked everything. No clue why Hero Gaming needs to check that again. Ok, perhaps they have a point if I'm having registration in Zimbabwe, but within the EU...

Every document probably provokes more questions.

And within a few months another program wants these and other documents. And no older than 3 months, etc.
 

danniee

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Exactly. When you're a EU registered company/citizen, it all becomes silly. And like you say, do these program really expect affiliates to run around town every 3 months to get new stamps? Especially in these times of Covid-19. Not everyone is even able to go outside, let alone just to get a stamp.

Hearing your story I'm glad I stopped working with Hero affiliates long ago. So far all KYC have been straightforward for me, but Casumo's request I am going to challenge for sure because I don't really mind closing my account with them since they never performed well for me. Let's see how far they are willing to go just for a stamp.
 

NDG

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It's ridiculous. Don't easily just hand over whatever an affiliate program requests. Find out exactly why they
need these documents. It seems to me that some of these document requests could just be an attempt to acquire
the players from some affiliate accounts that do not comply. When you need to get a passport, a drivers license,
or open a bank account.. you only need an ID or two in most places.. so why does a casino need so much more?
 

danniee

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It's ridiculous. Don't easily just hand over whatever an affiliate program requests. Find out exactly why they
need these documents. It seems to me that some of these document requests could just be an attempt to acquire
the players from some affiliate accounts that do not comply. When you need to get a passport, a drivers license,
or open a bank account.. you only need an ID or two in most places.. so why does a casino need so much more?

Exactly. It seems super fishy to me and that's why I am not willing to comply so easily. I would be more worried if it was a program that was of importance to me, but Casumo is not so I am willing to challenge them and see how far they are going to take this just for a stamp. Closing an account just because there is no stamp is a bs reason. Like Biti said, it's not like I'm hiding in Zimbabwe. I'm a EU citizen and I run a perfectly legitimate EU based company. I do business on a daily basis with loads of partners and no one is making such ridiculous requests. Maybe I should start demanding all sorts of documents from Casumo. There is a far higher risk that they are doing shady shit than me, I can tell you that. For one, I have never been fined by any authority, but Casumo has...
 

Insider

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Hi danniee,

i know exactly what you mean and i find it also ridiculous like NDG said. If Casumo performs not well for you how you said, then the decision should be not very difficult. Say to Casumo if they don't stop these kind of certified requests you will close your account.

But i believe that they don't request from the big affiliates and to risk that they would stop working with.

They must also expect that it will be made public and put off others.

If i get into a partnership with someone, i also don't ask for a certified ID.

Casumo will not care if you close your account, but this is the only way you can show that you do not agree with these kind of requests.
 

danniee

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I'm sure EU directives point to certified documents etc, but I suspect it's also about how you interpet the directives. Since I ever only had this sort of request from Casumo (and given their excessive SoW history I am not surprised), there is a possibility that they are demanding things that really aren't necessary.

I did manage to order a proof of ID from the tax authority so that was fairly straightforward. But I don't know about ID. It's a Covid pandemic and I can't just run around town trying to get what they are asking for. I'm not sure I'll be able to comply even if I wanted to, but maybe that is their agenda so they can close accounts and steal the players collected.
 
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