Casino Extreme

[Casino Extreme]

Hello Everyone ,


Hope you are well ,


My name is Mikey and I am the manager at Casino Extreme .The reason why I am starting this thread is to solve any problem that you had and still have with our brand .Feel free to contact me here and I'll do my best to solve them as quickly as possible .


It has been highlighted that we are unresponsive ,however I got no emails from affiliates and the ones received were solved within 24 hours .

My apologies on any inconvenience this may caused ,I will make sure that doesn't happen again.




Sincerely

Mikey

Casino Extreme

 

[bonustreak]

I had no idea your casino was still around! I am not a happy affiliate of yours that is a fact!

 

[KasinoKing]

Me too!
I signed-up and started promoting Extreme in June 2011.
But when I checked the reports for June and July, there was ZERO data recorded - no impressions, no clicks - NOTHING.
That is unheard of for me - I always get lots of sign-ups when I add new casinos to my sites.
What happened to my referred players???

In August the Casino and affiliate program seemed to have disappeared!
I assumed they had gone under and dumped them.

So... what went on?

KK

 

[bonustreak]

We had SO many players from way before 2011 as well and then one day they ALL went away! Actually we use to make great money there then all of the sudden dead, all players gone & no money anymore.
Heck I thought the casino closed. I even remember I think they bought out all the Shark casino players at one time as well.

 

[CygX1]

It feels like sitting in a time-capsule just reading this name.

Is Casino Extreme a self standing operation these days or connected to any other (RTG) casinos?

 

[Casino Extreme]

Hello Bonustreak ,Kasino King and CygX1,


Hope you are well ,


I wasn't aware of any of this problem to be completely honest .


We have sent the email back in 2010 or 2011 ( I Have to check the date ) to inform affiliates that RTG has implemented new affiliate program ,the only requirement was to login to your new account and update the links and banners .This may caused some problems if the tracking links were not updated for new customers ,but I had no reports of that whatsoever .


We have always dealt with everything on request ,weather is payment ,stats checking or any other problem that affiliate might experience. I am willing to personally check every account and involve RTG to assist on any matter ,just need more information for every account .


We have lost so many customers after the Unlawful Internet Gambling Enforcement Act of 2006 and Neteller pulling out of US .It has affected a lot our main market and people just stopped playing due to no withdrawal options for them .
I could add more on the mistakes that we made related to the marketing and luck of promotions but never on any rouge behavior where affiliate players were just taken .The major selling points were instant withdrawals and customer support and with no option at that time we just couldn't keep our US players .It was a little better with Quick Tender but we all know what how they ended.


In addition to Bonustreak we have never bought any list from another operator ,at least not that I am aware off and I have been in this company since 2007.


My apologies Kasino King on any inconvenience caused ,I just wasn't aware that you had a problem with us or at least in a timely manner so that I could check that .Nobody can remove the tracking link from your players that is for sure ,it could be something else that happened .


Casino Extreme stands alone and we are not connected to any other operation but it could be that we are not well trafficked


I am not trying to make something up or give you an excuse ,but everyone whether affiliate or players who are working with us knows that I am super fast responsive . Wish I would know of this problems earlier .


Sincerely

Mikey

Casino Extreme

 

[Casino Extreme]

sorry about my last sentence ..my English is blocking from time to time ..

Wish I was notified in a timely manner ,I usually check every account on request via email ,chat or phone .My advice for every affiliate is to contact me every month to request a payment or anything else ..

 

[KasinoKing]

My apologies Kasino King on any inconvenience caused ,I just wasn't aware that you had a problem with us or at least in a timely manner so that I could check that .Nobody can remove the tracking link from your players that is for sure ,it could be something else that happened

Glad you are finally here to try to sort out this mess!

Quite hard to find the Affy back-end when the "Webmasters/Affiliates" menu item on the casino's website does NOT have a link to anywhere on it...

Managed to find it eventually (thanks to Google), logged-in and still find ZERO activity on my account for the time I was promoting the casino.

Here's a screenshot of your casino on my website:

My tracking link was: xxx... casinoextreme.com/affiliates/aiddownload.asp?casinoID=12&gAID=35596&subGid=0&bannerID=8272

So what happened to the players who clicked on that link???

Cheers,
Mark.

 

[CygX1]

Your casino was the first to offer these instant payments which was a true innovation back in the days. However, on the negative side there have been plenty of customer complaints and I do not know how many of them are still outstanding. RTG entirely neglects customer protection or proper dispute mediation and there have been more than enough RTG's throughout the past 15 years that suddenly went out of business, leaving customers unpaid.

 

[Casino Extreme]

Hi Mark ,

Let me do a further search ,the only explanation at this point is that the link didn't work at all but will have to ask RTG about your account too ..Have you tested the link or created an account by the time you started to promote us ?

If the link is broken it will not redirect to our site ,that is for sure. It is hard to solve issues like this as I didn't know that there was a problem.

Do you have any suggestion of how we can solve this ?

I am not admitting any wrongdoing from our side or taking your customers but would like to find a solution for this problem. We are using the RTG affiliate software and there is nothing we can do or change there.

CygX1 ,not that I am aware off or at least since I started which was back in 2007 ,no hidden rules or delayed payments .If you know someone who had or still have a problem please let me know.

They all have an option to file a CDS complaint with RTG,you would be surprised how quick they are in solving them .

Sincerely
Mikey

 

[KasinoKing]

Let me do a further search ,the only explanation at this point is that the link didn't work at all but will have to ask RTG about your account too ..

Have you tested the link or created an account by the time you started to promote us ?

I would have tested the link by clicking on it to make sure it went to the casino - but no more than that.

I created a Player account at the casino in March 2011 to "suss it out" = 3 months before deciding to promote.
I didn't (and would never) create a player account via my own affy link, as that is against the rules.

Surely RTG should be able to look into this quite easily, if you've given them my 35596 affy ref...?

KK

 

[bonustreak]

Earn 30-80% Commission! We all know it is not possible to pay out 80%.... lol Anyway we have had an account there since I think 2004 ALL our players are gone and trust me we had a lot! Please look into ours as well login is CX-948

 

[CygX1]

They all have an option to file a CDS complaint with RTG,you would be surprised how quick they are in solving them .

CDS as well as RTG are entirely useless when it comes to dispute mediation or customer security. This has been the case for many years and is still the same today.

Central Dispute System/ Desert Development Company/ Real Time Gaming do not do anything to make their clients pay even when they are provided irrefutable evidence for the rightfulness of a claim. Valid complaints remain ignored or get dragged by CDS until the operator closes. They have no interest or option to make their casinos pay.

There is absolutely nothing a regular customer can do when any of RTG's unlicensed operators decide not to honor a legit withdrawal or the casino suddenly shuts down service. I have seen this more than enough.

 

[Casino Extreme]

Hi Mark ,CygX1 ,Bonustreak ,

Let me start with Mark , I have checked this stats and they showed 29 clicks 22 in USD and 7 in Euros ,that is all a could find .So the RTG is busy right now to check everything .If the software counts the clicks it would count any other activity(signups ,downloads ,deposits..etc) ,but will double check everything with them .What would be solution for this ?I don't know really but let us wait on their reply first .If you have any suggestion please let me know .Again ,I am not admitting or accepting any wrong doing from our side but just looking for a solution .

The latest depositor registered through your link came on 24/5/2011 . Most of them came from United states ,I couldn't find more stats ,they are linked to your account but not active .The main reason for that was a processing problem where the cards didn't work for over a year ,most of the deposits have been denied at that time .You may check with the active players if there are here who have had this problem with our operation .It was hard to find a solution to keep them active .That is why we ended in this position and me explaining where are the customers. I also have more than one example where one player made a good revenue to affiliate ,I mean in thousands every month and they just stopped playing .Gambling problems ,financial ..etc. The luck of exclusive promotions back in the days ,no free promos ,the main selling points were an instant withdrawal option and CS support which we couldn't convert on anymore.

And Yes ,we gave a few times 80% on a signup but for first a month only.

As far as the CDS dispute goes ,they could help but to be honest if the are in financial troubles as you mention ,I doubt ,nobody can save a sinking ship .That's just my opinion.

Sincerely
Mikey

 

[CygX1]

As far as the CDS dispute goes ,they could help but to be honest if the are in financial troubles as you mention ,I doubt ,nobody can save a sinking ship .That's just my opinion.

You misinterpreted my post or maybe I did not express this right. CDS do not help customers as they have no option to do so if the casino has no intention to cooperate. In these cases customer complaints remain ignored for months or years until the shoddy operator finally shuts down for good. Of course there are some players who received assistance from CDS but in many if not most disputes never get processed or resolved in favor of the customer.

Concerning casinos that decide not to pay and shut down business, that is what licencors are in place for nowadays. They make sure that there are always enough funds to pay a customer even in case a casino goes out of business. However, RTG has an exceptional list of unlicensed casinos that closed from one day to another and CDS do not help resolving disputes at all.

 

[Casino Extreme]

Hi CygX1 ,




I am not sure how many of complaints have passed the requirements by CDS .You may check the page too , basically they would ask if you followed the rules (no matter if they are good or bad for the players),threatened or made a chargeback ,underage playing ..etc. .

What I am trying to say is ,if they decide that an operator has to pay the player ...they must pay as they have no other choice ,otherwise they could lose their operation completely .

Most of the problems are related to the rules (max bet rule ,max withdrawal rule ,similarity ,restricted games ,security check or anything else that you could think off ) ,hope we can agree on this ?

When it comes to the closed operations ,I honestly don't know anything about that .




Sincerely

Mikey

 

[CygX1]

Sorry, but I do not think you have ever had to deal with CDS. These people have no option to make any of RTG's licensees to pay whatsoever. Of course they could, but it is not happening.

I can testify various cases where all evidence against an operator was provided and CDS did not do a thing. CDS considers themselves a "mediation platform" that "do not or cannot dictate to operators what they must to."

If an operator simply refuses to answer CDS or address their inquiries, the case is over.

Generally there are always options to make online casinos pay if the claim is legit, but with many if not all of RTG's casinos it is virtually impossible, especially when the operator does not care about its reputation anyways. Fact is that RTG/ CDS have been cooperating and supporting countless shoddy operators since more than 15 years which lead to horrendous amounts in financial scams. And the sad part is that nothing about this is any different today.

 

[Casino Extreme]

Hi CygX1,

Hope you are well ,

I have never dealt with CDS to be completely honest .

Just checked with them (RTG )and basically if the problem remain unresolved after CDS's investigation they could force an operator to pay .By saying this ,they can apply every rule from their site (weekly withdrawal limit ,security checks or anything else ) but they must pay .

Don't get me wrong I am not trying to fight over this but this is how it works .I have seen so many problems ,denial in payments ,rule breach ,security checks..etc but not that much of the operator refusing to pay after CDS's investigation .Anyway that could ruin you business completely throughout affiliates and the players reviews .

That is just my opinion on this !

Kind regards
Mikey

 

[bonustreak]

You could have sent me those stats private, pretty unprofessional to do that in public IMO.. Also I am quite sure we had 2 accounts since my business partner and myself merged together.
As far as my affiliate account with funds please donate that to a charity as I will NEVER market your brands again... Cheers!

 

[Casino Extreme]

Hi Bonustreak ,

It was truly my mistake and very unprofessional one. By the time it was sent I realized what was done but didn't have an option to change it .
I sincerely apologize on any inconvenient caused .
It was stressful for me to handle this as you stated that all your players are gone ,so I have been under a lot of pressure to response as soon as possible. Just tried to give you an explanation on this it ended as a big failure .

My sincere apology once again !

Sincerely
Mikey