BetReels Audit Report

[Guard Dog]

Hello AGD community,

Today we present to you the real revenue share audit report for BetReels Affiliates.

They have Betreels Casino as their brand.

Affiliate Reporting Platform: Income Access

affiliate Program

Affiliate marketing program for the gaming industry

partners.betreelsaffiliates.com

Serbia is one of the restricted countries at the casino so the test signup and deposit is made from Country ‘Canada’

March 14th: we deposited €20 via BTC and took a welcome bonus of 100% up to 200.

Our funds with the welcome offer were €40 and we started playing some slots:

Eventually, we lost all the funds and checked the earnings report:

The deposit amount on the affiliate reporting platform was shown as €17.17

16 March: We contacted the affiliate program rep regarding the deposit numbers discrepancy.

On the same day we received an update, affiliate program representatives addressed the stats operator Income Access to fix the issue on the affiliate reporting platform.

17 March: We were advised the problem was found.

26 March: We received an email informing us that they are waiting on Income Access to fix a technical bug on their end.

16 April: We were advised that the problem was fixed at Income Access, but the provider (Income Access) wouldn’t backdate March, and our commission for the performed audit was manually added to April earnings.

Once we were advised that all was well, we made one more test deposit on April 19th.

Again the test signup and deposit was made from Country ‘Canada’

We made a deposit of €20 with the welcome offer of 100% up to 200, and received an email that the deposit was unsuccessful. We tried again with the same outcome.
Later the same day we received emails informing us that both deposits were successful and our total funds were €40 real money and €20 for the first deposit bonus. The delayed deposit was caused by the payment provider (BTC).

And we started playing some slots with our total balance of €60.

Once we have lost all the funds we checked the earnings report.

Again we noticed that deposit numbers are not matching. Deposit is shown as €34.65 for the €40 we have deposited.

April 26: The affiliate rep was again notified about the issue and they escalated it to Income Access. The issue was detected, but Easter Holidays caused some delays

May 10: Email sent to check if the issue is sorted out and received a response on the same day from the affiliate rep that management is also chasing the issue.

May 24th brought a resolved issue email, but we had to wait for Income Access to backdate everything until March 1st, as the affiliate program rep advised us that Income Access had an issue with the API.

May 27: We received an email from the affiliate program rep advising us that Income Access completed the work and backdated everything.

Once the issue was resolved we checked the stats and found that earnings and deposit numbers for both audit reports have been updated and corrected.

*Stats for the first test deposit of €20

For the deposit of €20 via BTC the Net Gaming Revenue was €19.40 (20NGR - 0.60commadminfee)
Our earnings should be 40% of NGR which is €7.76

To summarize, the Effective Net Gaming Revenue (the amount of money deposited and lost) is 19.40/20= 97%.

Finally, multiply the advertised revenue share rate with the Effective NGR to see your real revenue share rate, e.g:

• 25% = 24.25 %
• 30% = 29.10 %
• 35% = 33.95 %
• 40% = 38.80 %
• 45% = 43.65 %

**Stats for the second test, deposit of €40

For the deposit of €20 via BTC the Net Gaming Revenue was €19.40 (20NGR - 0.60commadminfee)
Our earnings should be 40% of NGR which is €7.76

To summarize, the Effective Net Gaming Revenue (the amount of money deposited and lost) is 19.40/20= 97%.

Finally, multiply the advertised revenue share rate with the Effective NGR to see your real revenue share rate, e.g:

• 25% = 24.25 %
• 30% = 29.10 %
• 35% = 33.95 %
• 40% = 38.80 %
• 45% = 43.65 %

 

[BetOnlineUK]

Figures look good but would you trust them when the figures did not add up, not once but twice.

 

[AussieDave]

Figures look good but would you trust them when the figures did not add up, not once but twice.

Jonathan (the Betreels Rep) has been on AGD for a few years now, and seems like a straight shooter.

The weak link here is, Income Access.

Honestly, they weren't much chop before Paysafe Group (aka Neteller/Skrill/ et al) got their hands on IA. However now that they run the show, I trust that reporting platform even less than I did before.

What happened with the stats here, and the time it took to fix, seems to be the modus operandi of this group. Paysafe Group promote gambling to their customers. Hence, sharing any data with this mob makes me very nervous. Personally, I just don't trust them as far as I could throw them.

If Betreels change their affiliate reporting software, I'd thrown then up in a flash. Unfortunately, whilst they continue to use Income Access, I wont be adding BR to my sites.

 

[Biti]

Fees are low, but the stats and tracking is obviously not to trust.

 

[BetReels]

Morning guys,

I want to say thank you to Marija who did the audit and was really patient while we tried to resolve the bugs.

Regrettably, what would have been a great audit result, in terms of numbers, is now one that doesn't look good.

All I can ask now is that you see that we are not deducting anything from affiliates and I think that makes us the only operator with 4 licenses that carry all the costs.

We have no negative carry-over and no quotas. Our conversion rate is 41%. We have 24/7 support in 4 languages. No Cashout Limits. Rewards Program (gamification), Sportsbook, 1800+ Casino games, 172 accepted countries etc.

We are offering what not many casinos do nowadays and believe you and your players will benefit from partnering with our brand.

Thank you everyone for reading this and I hope I can work with you soon.

Kind regards,
Jonathan

 

[Biti]

Morning guys,

I want to say thank you to Marija who did the audit and was really patient while we tried to resolve the bugs.

Regrettably, what would have been a great audit result, in terms of numbers, is now one that doesn't look good.

All I can ask now is that you see that we are not deducting anything from affiliates and I think that makes us the only operator with 4 licenses that carry all the costs.

We have no negative carry-over and no quotas. Our conversion rate is 41%. We have 24/7 support in 4 languages. No Cashout Limits. Rewards Program (gamification), Sportsbook, 1800+ Casino games, 172 accepted countries etc.

We are offering what not many casinos do nowadays and believe you and your players will benefit from partnering with our brand.

Thank you everyone for reading this and I hope I can work with you soon.

Kind regards,
Jonathan

I wouldn't touch your brand with a bare pole anymore. I'm curious what you're going to do about this bugs. Who knows how many stats of affiliates are incorrect.

Are you going to drop the buggy IA platform?

 

[BetReels]

Hi Biti,

I understand your sentiment and reservations. I can only hope that we prove ourselves in the months ahead and that your peers post positive reviews / feedback to help change your mind.

The bugs were identified and corrected. We also backdated all the data and are happy that everything is right now. We can't determine how the bugs came about as we reviewed the test data once more and it was 100% accurate before going live.

As for dropping IA, I believe that's a conversation management needs to have with them. We have lost 4 months and a lot of momentum due the errors.

Have a good evening.

Regards,
Jonathan

 

[Thomas Andreas]

Figures look good but would you trust them when the figures did not add up, not once but twice.

yep, very good question. if this keeps on happening all the time from all your other customers... it really adds up

 

[BetReels]

Well, the first error was that they were deducting bonuses from affiliate commission. The second was that they were using a GBP API call instead of a Euro. Both simple problems that took a long time to fix.

So, right now, the right formula for commissions is been applied and the correct Euro API is been used.

We have also made IA aware of this thread and senior management there is looking into this to find out what happened.

All I can do now, is hope that everything is correct and we can begin marketing to affiliates (something we have not been able to do since March.

Regards,
Jonathan

 

[ddm]

All I can do now, is hope that everything is correct

^ yeah cross your fingers, that might work.

lol at the thought of working with your program when you can't even assure data integrity going forward.

IA has a team of monkeys "looking into things"
I bet if nobody had made this thread, nobody would be looking at anything.

very sketchy
really not sure if IA skimming, You + IA skimming, or just genuine ineptidude.

 

[BetReels]

Hi,

Please take into account that we have 3 platforms integrating with IA who have 1000's of clients. It was not a simple integration and when all was done and tested, we found no issues. Only after we launched, did the 2 errors above come into play. IA are investigating what happened to create the 2 problems.

Every day, we check the numbers on our platform and then compare it to what is showing in IA's platform and so far, everything is correct. I think the best way forward is to test the system yourself and take it from there.

Our results are probably the best for any casino with 4 licenses and that is what has been lost in all of this. We are offering you guys everything you ask for from a casino.

Have a good weekend!

 

[ddm]

i think you need to pay AGD for a new audit in a month or 2. THEN we'll see.

[ many of us are going to be very reluctant to "gamble on working with you" / "try it yourself" after this clusterfuck]
#justsayin

 

[Biti]

I think the best way forward is to test the system yourself and take it from there

The best way forward is to avoid brands that are clearly having the data incorrect in the system. I bet we're screwed enough with tracking, tagging, data issues, etc.

 

[BetReels]

Hiya,

AGD have done the audit twice and confirmed the numbers are correct.

Regards,
Jonathan

 

[Biti]

An audit should be good at once. Not after 2 or 3 attempts. Affiliates need to be able to trust the data.

 

[BetReels]

Couldn't agree more. We lost 3 months of traction because of this and obviously need IA to explain what changed after sign-off and go live to cause these 2 issues.

At the end of the day, there was a problem. It was fixed and backdated and all the data in IA is a 100% to our platform data.

All we can do now is continue to work on the brand and build trust as we go.

 

[Btting]

Results are not bad but the payout is way 2 slow, already waiting 3 months and still nothing.