Are your Lucky Jar stats messed up this month?

Discussion in 'Lucky Jar Affiliates' started by FictionNet, Sep 21, 2013.

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    FictionNet

    FictionNet Affiliate Guard Dog Member

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    My Lucky Jar stats have been all over the place this month, including being several thousand pounds out. Lucky Jar have made no contact with me about these messed up stats, other than replying to my queries - and even then, getting a straight answer has been like pulling teeth. The replies I've received (from Amy and Beverley) have bordered on dismissive. They even managed to send me another affiliate's stats by e-mail, and couldn't be arsed to apologise.

    Lucky Jar - If your stats are messed up, you should tell me about it and explain what's happened, and when it will be fixed. Anything less is bloody rude and unprofessional.
     
    Last edited: Sep 21, 2013
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    Guard Dog

    Guard Dog Guard Dog Staff Member

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    Just an FYI - I can tell that they have received this post notification. Not that they will respond, but they got it.
     
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    bonustreak

    bonustreak Administrator Staff Member

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    I have sent them SO much traffic and have never made a dime which I find very odd so they are getting pulled from my sites..
     
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    LuckyJar

    LuckyJar Affiliate Program Representative

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    Hello Everyone,

    We are sorry that the issue which occurred with the stats caused this much upset. We wish to assure you all that this is being looked into and will be fixed as soon as we possibly can.

    At no point in time did we mean to sound dismissive or uncaring.

    Indeed when it came to the stats which were sent by email, a glitch occurred with the automated mailing system which caused the data to be incorrectly distributed. As a matter of fact, it was FictionNet who brought this to our attention and allowed us to rectify the matter.

    Once again we can only apologise for the inconvenience and rely on your patience and understanding in this matter.


    Thank you
     
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    FictionNet

    FictionNet Affiliate Guard Dog Member

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    Looks like my Lucky Jar stats are still screwed up.
     
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    FictionNet

    FictionNet Affiliate Guard Dog Member

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    And Lucky Jar STILL haven't fixed the stats, or bothered to update anyone about this. My own stats are inaccurate to the tune of almost $30,000.

    I'll give you ONE more day, Lucky Jar, to fix this or update us properly. After that, you've lost me for good.
     
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    mattsgame

    mattsgame Affiliate Guard Dog Member

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    That's not a small stuff up, that's insane. You have to wonder how many affiliates do not even notice especially when the affiliate program itself is not communicating with its partners. Don't blame you for being frustrated.
     
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    LuckyJar

    LuckyJar Affiliate Program Representative

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    Hi FictionNet,

    Yes there is a glitch in the last column of the calculations in Luckyjar reports. The technical team is trying to sort this out. All the figures are coming through correctly apart from the last column.

    We told you via email there was a problem and we said we would let you know when the issue would be resolved. Unfortunately it is still on going and I hope it will be done today. I was told last week that the issue had been resolved but it wasn’t.

    Unfortunately these things can happen but be assured that we are recording all the data correctly and you will not miss out in any way.

    For any other questions please contact me directly.

    Best Regards
    Sara
     
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    FictionNet

    FictionNet Affiliate Guard Dog Member

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    I couldn't see any mention of this big problem in today's Lucky Jar newsletter. Looks like they're keeping it quiet...
     
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    FictionNet

    FictionNet Affiliate Guard Dog Member

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    Lucky Jar stats STILL not working. Now, it's "Server Error in '/' Application."

    Any chance we can see our stats soon? Correct stats?
     
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    FictionNet

    FictionNet Affiliate Guard Dog Member

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    No update from Lucky Jar and no fix to the stats. Today, my stats are $85,000 OUT.

    $85 feckin' thousand dollars. Lucky Jar.... GOODBYE.
     
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    FictionNet

    FictionNet Affiliate Guard Dog Member

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    Now $87,000 out... and no word from Lucky Jar.
     
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    FictionNet

    FictionNet Affiliate Guard Dog Member

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    Oooh! Lucky Jar stats now show I'm earning $104,367.48 this month! Wow! THANKS, LUCKY JAR!

    I can't wait for my $104,367.48 and still growing. PayPal, okay?
     
    Last edited: Sep 29, 2013
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    TheGamblingGuru

    TheGamblingGuru Turning Over Stones

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    A BIG Congrats FictionNet, those stats are prodigious !! moneythrow.gif
     
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    FictionNet

    FictionNet Affiliate Guard Dog Member

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    Thanks! And for teaching me a new word.

    Prodigious

    1. Remarkably or impressively great in extent, size, or degree.
    2. Unnatural or abnormal.

    My stats are now showing a couple hundred dollars, so I'll go with number 2.
     
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    LuckyJar

    LuckyJar Affiliate Program Representative

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    Hello FictioNet,

    We understand your obvious frustration over this matter. As per our email correspondence however and the posts on this forum, we acknowledged there was an issue and confirmed it was being looked into by the technical team.

    Understandably we have received no updates with it being the weekend but we wish to assure you that we are following up on the matter.

    As previously stated, these things do happen and are out of our control but we shall definitely sort out the matter.

    Under the circumstances, we can only request for a little more patience and understanding.


    Regards
    The LuckyJar Team
     
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    FictionNet

    FictionNet Affiliate Guard Dog Member

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    Don't you think it would be better to disable logins, instead of showing stats inaccurate by more than $100k?

    This has been going on for two week or so now. Have you even sent a mailer to all affiliates, letting them know what's happening?

    And considering how messed up this is, it is NOT "understandable" that this isn't being worked on and updated on the weekend.
     
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    TheGamblingGuru

    TheGamblingGuru Turning Over Stones

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    You're welcome :)

    Dang, I hate to hear it was a glitch though. Was thinking you had maybe landed a big whale, which is a good sign for us all when one of us does do that.

    ____
    ____
     
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    FictionNet

    FictionNet Affiliate Guard Dog Member

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    I did once see $100,000+ in my stats, many years ago at RichWebMaster. Unfortunately, there was a big, fat minus sign in front of it.
     
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    LuckyJar

    LuckyJar Affiliate Program Representative

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    Hello Fictionet,

    The site was down for a few hours for maintenance as we were fixing the stats bug.

    We apologise for the inconvenience.
     

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