Affiliate Account disappeared

Discussion in 'Affiliate Lounge' started by greatshaw, Jan 7, 2015.

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    greatshaw

    greatshaw New Member

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    Maybe anyone can help us with this issue here, it seems like our affiliate account is not longer available there anymore, a login is not possible and also a password recovery does not work as it states "account not found".
    However a signup with the same account name is not possible as the name is "taken" already.

    We had a couple of players on this account and the affiliate links widespread over 30-40 sites, we do not have any idea how this account could have closed...

    We tried to contact them through the contact form but I am not sure if this is the best and most effective way to do so.
    Does someone know any skype id of them to contact them more directly and urgently?

    We are pretty much pissed of with this as only changing all the websites will take us days! :(
     
  2.  
    CaseyM

    CaseyM Affiliate Guard Dog Member

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    They close accounts all the time due to not enough activity, they have closed a LOT of accounts, there are quite a few threads about it so I am guessing this is what has happened to your account too
     
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    LandofOz

    LandofOz Affiliate Guard Dog Member

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    That's true. They regularly close affiliate accounts without notice. They closed my account sometime last year.
     
  4.  
    KasinoKing

    KasinoKing Player turned affiliate.

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    In my experience, 50% of the time (or more) those "Web Contact" things are useless - I hardly ever get a reply :mad:

    E-mail is much better and Affiliate Lounge always reply to me pretty quickly.
    Not sure if I'm allowed to post my AM's e-mail addy on the forum, so I'll PM it to you...

    Or at least, I would if I could remember or find out how to send a PM!
    Either it's been disabled, or I'm more senile than I thought!

    KK
     
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    greatshaw

    greatshaw New Member

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    thanks for your answers guys, indeed noone replied me until now...
    I will try the email support at affiliatelounge.com allthough I doubt that this will work.

    pretty cruel to delete affiliate accounts like that, we had several hundred clicks per month for sure, if visitors do not convert then they should improve their marketing strategy and not delete affiliates who actually bring them traffic :(
     
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    joozek

    joozek New Member

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    They close your account... I tried contact with them, many emails ect. (1 year)... any response. I have VIP account in betsson and vipsupport help me i get response:

    Thank you for contacting us. We apologize that you haven’t been contacted by one of our representatives. Your account has been closed due to dormancy. Unfortunately, accounts which do not have new (depositing) players will be shut down. Would you be able to increase the traffic that you send to our brands with your new site? If so, we can re-assess the closure of your account. If you need any help or assistance from our side, please let us know.

    I don't get any payments from 2014.04, i have 1-3 very good players (up to 5000€ or more deposit/month).

    This is joke and SCAM!
     
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    3joker

    3joker Affiliate Guard Dog Member

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    Did they open your guys accounts again?
     
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    bonustreak

    bonustreak Administrator Staff Member

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    Enter your username and e-mail address in the form fields below to reset your password and have it e-mailed to you.

    There was an error resetting your password.
    This account isn't enabled for login. Please contact your manager



    Just thought I would check my acccount to see what is going on and this is what I got! Of course since they change AM weekly I would have no clue who to contact and this was btw the new merged account they created for me...
     
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    Alison Brincat

    Alison Brincat New Member

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    Hi Bonustreak,

    We would like to look into this for you, could you please email us on support@affiliatelounge.com so we can further investigate the case for you?

    Best Regards,
     
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    Ermin

    Ermin Member

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    That sucks, a lot.
     
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    Biti

    Biti Active Member

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    Happened to me too. At e-mails they do not reply or they reply with nonsense answers. If you ask them at a conference, they promise they will investigate it. But never heard anything about it anymore.

    One of their former affiliate managers is in jail now for stealing money. A dodgy morality of the whole program, a mess behind the scenes and stealing affiliate managers...
     
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    Ermin

    Ermin Member

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    Again that really sucks, i have many players with them =( Have you gaved it up or what happend? Did you have a lot of players with them?
     

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