400 Affiliates/Rival charging affiliates for contributions to progressive jackpots

Bonus Paradise

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I said what I did in all honesty, as that was what was explained to me since Day 1 (and I confirmed it worked that way, as I personally test an affiliate system before I work with it)

However, there was a change by our software provider which affected the way ANW is calculated. It went from being: "Deposits - Payouts - Chargebacks" to "Deposits - Payouts - Chargebacks - Progressive Contributions"

Based on our internal reports it appears the change was effective March 2009.

This was something that not only affected affiliates, but the way operators manage funds. As another affiliate manager explained; this is something that affected many operators, if not all.

We understand the need to treat our affiliate partners with respect and honesty, which is why the previous ANW calculation of Deposits-Withdrawals-Chargebacks will be put back in place by our provider so that affiliates are no longer charged for progressive jackpot contributions. This change will be effective Feb 1st 2010.


I have to apologize; there is no excuse for ignorance, but due to internal company miss-communications, I and all the managers that work for Vegas Regal Casino and Regal Affiliates were not aware of this change.

We will of course re-fund all amounts deducted from affiliates for progressive jackpot contributions. All affiliates that were affected by this issue will receive the funds back ASAP. We are going to take up to a week to calculate the amounts owed, contact the affiliates, inform them of what has happened and get them paid.


We have also had an internal meeting and talked with our provider so that we are, in every degree possible, up to date on the latest happenings to avoid such a regrettable situation from happening again in the future.

Again, my apologies, I would never knowingly partake in any form of under-handed affiliate treatment, nor would any of the employees, managers, and investors of Vegas Regal Casino and Regal Affiliates. We have a commitment to transparency and honest business. Even if it means admitting to a miss communication as serious and embarrassing as the one that happened.

Kind Regards,
Nicolas Johnson

Thumbs up for Regal Affiliates!
I hope all the Rival Casinos will make that step!

Can't wait to hear if we also get money back!

Thanks a lot Nicolas.

And a big thanks to SteveS for bringing this up!
 
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