170€ unpaid since February in spite of promises

Discussion in '777 Affiliates' started by Tupee, Mar 18, 2015.

  1.  
    Tupee

    Tupee New Member

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    By the 15th of this month (march) 420€ was due to be paid out to my Neteller account, I received only 250€. 170€ is still pending in the cashier since February. It is an amount I accumulated before February, and was due to be paid out by the 15th of February. But it hadn't been paid out by that date. After the 15th of February, I asked the support several times on Skype when they process my payment, the representative told me every time that it will be processed asap, and that he requested a payout manually, so it will be surely on my Neteller account by the end of the week of contact. This went on for weeks. Meanwhile, I decided to check my financial logs, and I found there is a request for the payout of 170€ indeed, initiated on 31th January, but the year was: 2105! I notified the support about this error, because I assumed maybe this caused that the cash didn't arrive to my account. The representative assured me about he will correct the mistake and I will get the payment that week. It didn't happen, nor did he correct the mistake. He only corrected it much much later, after I requested it several times week by week.

    I decided to wait until the payment date of this month. By the previous Sunday, 15th of March, they sent me cash, but it was just the amount that accumulated meanwhile. The 170€ that was also due on 15th of February was missing. I contacted the support in e-mail and Skype, they didn't reply. They simply don't give a damn to it by now.

    And let me also mention, they don't reply to emails. Every time I wrote them asking assistance about this problem, I got no reply. They only replied on Skype, and told me every time the cash is processed asap.

    I wonder how this branch can be in Golden Status, when they lied to me every time on Skype when I asked them when my payment will be processed, and were even lazy to correct the error in the date of the payout request. They are in golden status, but cannot arrange the payout of 170€, and don't even reply to emails. What about affiliates who generate thousands monthly?

    I can provide transcripts from Skype and Neteller if you need it.
     
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    AussieDave

    AussieDave 17 years & still going!

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    Frankly I'd kick em to the curb.

    I tried them on site and they produced zero sign-ups. As you said, they totally ignore emails.

    Plus their stats and tracking is haywire. I started to become suspect, so I sent test clicks from a VPN (IP's scattered around the globe) on seperate PC's and nothing was showing up in the stats. I think their smoking their socks over at 777 Affiliates.
     
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    Greg_777Affiliates

    Greg_777Affiliates New Member

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    Hello Tupee,

    We indeed encountered some issues with January payments, we informed and apologize to all our affiliates by email (asking for a double check on commission as well to make sure everyone is paid). We are also checking it on our side obviously. I've also always been available on Skype and taking this payment issue very seriously. I've answered your mail to confirm this as well.

    Again we are very sorry for the delay in January, it's the first and only month with such delay and we always do our best to pay before the 15th of each month or even faster. All the missing commissions will obviously be paid on the the next session.

    Regards

    @Bet4You
    We have pretty good performances right now, if you wish to give another try please contact me and I'm sure you'll perfom well
     
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    Tupee

    Tupee New Member

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    I can confirm that Greg anwered my latest -mail today. But I am quite unhappy about that I have also sent the support messages earlier from inside the affiliate account, by filling in the form there, and no answer came, just like I got no answer on Skype after I complained about that money is missing from my Sunday, March 15th transfer. But at least I got an answer today. However I still don't understand even now when they are going to pay? It was just mentioned the process will be speeded up, but again no clear dates defined. I hope I can receive a more exact deadline when I send you a reply.
     
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    Greg_777Affiliates

    Greg_777Affiliates New Member

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    Hi
    I think we answered this morning and had your reply
    Thanks
     
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    Tupee

    Tupee New Member

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    Yes, thank you, the date is clear now, I hope the cash will arrive indeed, after so many promises.
     
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    Greg_777Affiliates

    Greg_777Affiliates New Member

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    Hi,
    Yes all payments will be sorted on April session, please do not hesitate to contact me if anything
    Best
     
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