Recent content by RockbetJohn

Rockbet Partners has just launched www.SlotsJackpotCasino.com There were a few bugs today with the software but they have been sorted and things are ready to go. You can email katarina [at] rockbetmarketing dot com for more details. Sincerely, John & Katarina

Katarina Matic is a new affiliate manager at Rockbet Partners and I will be working with her over the next few months and sharing some of the responsibilities. If you have questions we are both available to help. Please welcome Katarina into the mix! John

I am talking with Casinomeister now and am trying to get Rockbet removed from the rogue list. I have promised to handle the player issues personally over the next few months until my own player rep situation is sorted and officially handed off to the next person. If I didn't care about any of...

Just to be clear on a few things. The reason why I won't be on casinomeister as much is many reasons but one is I don't have time as my roles in the company have changed and it's not part of those responsibilities. I never said it wasn't as important but it's not my job to do that anymore...

I don't have the wrong attitude. Once again it is a problem that I am owning up to and saying it is my fault. The problem has already been solved and I have said it isn't going to happen again. The lesson has been learned and I'm moving forwards not backwards.

There are no obligations to be an active poster on casinomeister and I really don't have time for that. When the complaint got to my attention I took care of it. I have said I'll be visible in the CM forums over the next month but I don't plan to be a permanent resident there and not is it my...

If Casinomeister wants to rogue Rockbet then so be it. As I have said over and over again we made a mistake handling one of their complaints. I already admitted we were in the wrong and cleared up the situation. I have a new player rep who is taking over more responsibilities and got behind on...

Thanks! My job is to improve the program not make it go in the opposite direction. Once again it was a mistake, my mistake, that has been corrected and I'm working on adding multiple languages and it's own payment processing AND new support team to improve conversions, retention and quality...

Regarding the CM issue I think it has been solved. The pitch a bitch complaint wasn't answered by one of my agents until 10 days late. If I get these myself I handle them immediately but either way I think it's clear we dropped the ball on this one, it is a mistake we are learning from, a...

I will be there for Budapest and speaking on the 12th at 11am (thankfully not at the same time as Calvin). Saturday Schedule I will be there with Lina from This is Vegas. John

Email me your player ID and I"ll look into it. As for customer support yes they are using the shared support for the time being but I am working on setting up my own team with multi-language support. Just need your patience :) As for being locked out not all players are being locked out...

bb1webs: by no means am I obligated to participate in these forums but I make this decision to do so while most couldn't be bothered. I also don't think it is required to do so to get affiliates as I have seen other programs do just as well, if not better by keeping out of it completely...

If you don't think it's such a big deal to answer just a 'few questions' why don't you ask some other affiliate managers to see if they would give you the time of day. I doubt they would. I don't mind tough questions but I don't have time for being disrespected either and will stand up for...

I don't get what your problem is but I see this as a cheap shot and I'm out of here. Ironically enough you have 2 Rival banners at the top of your website and if you truly believe that my program or any Rivals would treat untagged players better than tagged you are out of your mind especially...

GamblingGuru: I am not upset at you but I do wish you would ease off a little on the questions and give me a break. It was tough finding all of your questions and you posted a second time highlighting in red what was not answered and I took my time to help and it's impossible to give 1 line...