Recent content by Mark@32Red

Hi Bonustreak. Sorry you didn't get a reply. Which email address did you send to? We remove bundling for affiliates promoting more than one brand, drop me a PM or email mark@32red.com and I will make sure it's set up on your account. Mark

All should be fine now guys, thanks for your patience.

Thanks guys, we're working on this - looks like there is a problem with the last data send, I'll update as soon as I can.

Hi Jopaa, Is this still the same? Mark

Hi Bet4You, I tried to quote certain parts of your posts but the forum software doesn't work too well on an iPhone. Firstly apologies that we didn't announce the staff changes, 99.99% of queries come directly into the affiliate inbox where they are dealt with by the affiliate team, we have...

Hi Guys, Sorry to hear that some of you are having conversion issues, also sorry to hear your players are constantly in profit KasinoKing - if you do as slotplayer says and check the Customer Reference ID, you will be able to see if it’s the same player. Alternatively I can get one of the team...

I think they have improved this in version 4.8, I've just checked AffUtd and they have an icon at the top which makes the page full width. I'll ask them when we can be upgraded and also make the suggestions on the reporting. Thanks for your useful feedback. Mark

Hi KK, Apologies, I didn't word that very well! The reports themselves haven't changed, but the data structure has to allow for the non-bundling as you say. Previously brands were set up as 'products' which caused problems for us. As others have said, you can see some info under Media...

Hi Guys, Happy New Year! Just to catch up on this thread, apologies I didn't see it over the holidays. Hi KK, just to clarify, the system isn't new and the reports haven't changed since we launched with Netrefer. We merely rebranded and migrated Roxy brands. Glad you got this sorted and...

Apologies on this one too, it's not always easy to spot on a mobile device - will check it out now.

Hi KK, apologies - there is a bit of a backlog at the moment as you may expect, the team are working on it.

Hi Jopaa, Thanks for the question. The Italian brands that Roxy operated will be discontinued in the near future and players migrated to 32Red.it. We will of course continue to pay revenue share on these players when that happens. In the meantime any affiliate promoting the Roxy brands in...

Hi Jopaa, I hope you are well. We've made a few changes to the t&c following the migration of Roxy Palace and transition to TTRpartners. The main changes: - We are now unbundling earnings for affiliates promoting multiple products (see 5.8). - We've separated country restrictions for sports...

Hi Guys, Thanks for the thread, we're really excited about the acquisition. While it's early days and we're still finding our feet, I can confirm that earnings from RP will not be bundled with 32Red earnings. In fact, we will soon be looking at separating earnings between all 32Red Plc brands...

Hi Bet4You, This isn't a simple 'YES or NO' answer as there are incorrect assumptions in your post. The only further comment on this topic is just a reminder of a couple of facts: - 32Red acquired the database of UK players from GoWild Casino, this was announced on 9th September 2014 and...