Wagershare Makes Several Predatory Moves & Has Become A Rogue Operation!!

[genich99]

I have to say that i am a very experienced affiliate, but this is the first time that I have encountered such attitude on the part of a big company towards an affiliate.

I've been sending players to Spinpalace/Betway (Wagershare) since AUG 11. And straight away i started experiencing that something strange was going on with this company.
During this period I sent dozens of average players and 4 high rollers. All 4 high rollers were banned due to different problems in different periods of time. All 4 high rollers came from different countries and were referred via a variety of our affiliation sites.

My Wagershare account manager has stated the following:

The first player (played from AUG till OCT), after losing quite a lot, sent them a letter, asking to let him stop playing and to close his account. - ok, that makes sense.
The 2nd one (played from SEP till NOV) said that his computer was used by another person or something like this - that sounded weird, by whatever.

Up until this point I accepted what Wagershare claimed and continued sending traffic to them, even though they were the only company I was experiencing these types of problems with.
Then Wagershare decided to delay my payments by 3 months in order to “insure” themselves against any chargebacks. I accepted this but found it puzzling that they removed the progressive contribution for that player off my earnings that same month and not after 3, which is why I decided to lower their positions on the site and send them less traffic.

In January 2011 I decided to start sending traffic to them again since they did pay me what I was owed after 3 months.

However, now I am experiencing an even bigger problem; In January I sent them another high roller (Danish player) and in February sent a high roller from Norway. The Norwegian player made 110 deposits within 5 days and was playing like crazy. So much so that my AM called me a few times to say “wow, you see, we do work well.”

This continued for about a week and then surprise, surprise the same problem happens. Norwegian account is locked. This time I heard from Wagershare that what happened was they “don’t know exactly, but seems like a player didn’t know that he/she had a debit card, not a credit card, blah blah blah. Norwegian police is involved and so are the Norwegian governments, FBI, CIA, KGB, Mosad and all the rest….”

Then last week I noticed that they also closed the Danish high roller account I sent in January and for a change my AM did not sell me some fairy tale about why it was locked and admitted he doesn’t know and could be to do with the documentation the player sent the casino. I think you will agree that hearing this made me feel like I am in the hands of a very professional AM, working for an organized and efficient company.

As things stand at the moment Wagershare owe me around $18,000 for the month of February but they are going to pay me just $600 out of it. As for the remaining $17K and change owed – I cannot get anyone to provide me an answer. My AM has no authority and cannot even provide me with information about the things that happened let alone the things that will happen.

I asked my AM to speak to one of his bosses. That was over a week ago and of course I am still waiting….
Wagershare is probably the only company I work with where I do not have a direct contact to any director or team manager.

I do think they just don't give a damn about my business with them. What would you advice to do in this case?

[Guard Dog]

That's quite the tale... My advice would be run away from them fast.

I've heard of issues where Wagershare have closed accounts with active players and other rather unethical behavior. I can certainly get involved and find out what the 'Real' deal is, but my guess is that I would be fed the same information as you. Personally, it sounds to me like they are not worthwhile. If I were to choose a Microgaming casino to send my high rollers - it would be Go Wild at this point. Send the player base there and see how well you do. My guess - you will actually make money AND get paid.

[genich99]

That's quite the tale... My advice would be run away from them fast.

I've heard of issues where Wagershare have closed accounts with active players and other rather unethical behavior. I can certainly get involved and find out what the 'Real' deal is, but my guess is that I would be fed the same information as you. Personally, it sounds to me like they are not worthwhile. If I were to choose a Microgaming casino to send my high rollers - it would be Go Wild at this point. Send the player base there and see how well you do. My guess - you will actually make money AND get paid.

Yeah, you are probably right. With that kind of attitude i wonder how people work with them. The question is how to get the money that they owe from them...
Thanks for the advise, 'go wild' is something worth checking, i know them for quite some time, from the times they sat in Belgrage but never worked with them.

[inspiration]

As you seem to deliver high value players have you asked if there are winning players that have been fenced, maybe the AM forgot to check this ?

5.4 High-Roller Policy

5.4.1 In any given month, if an individual player generates a negative net win of at least $10,000 ('high-roller'), and the aggregate net win in that month (for the casino and sports betting) for that affiliate is negative $2,000 or greater, then the high-roller policy will apply

[genich99]

As you seem to deliver high value players have you asked if there are winning players that have been fenced, maybe the AM forgot to check this ?

Nope, they claim they all were locked for different reasons.

The lock itself is a problem, but the bigger problem is that these guys think they do affiliates a favor. I asked for some time now to speak to Affiliate director. Their support/risk management is in South Africa and cannot be reached by AM via phone to check things. At least that what my AM claims. Overall complete ignorance.

[Casinofoorumi]

If the players haven't broken any rules, do not make chargebacks etc. you should get paid after 3 months "waiting period"...as long as the casino gets their money first.
We didn't have high rollers, but had players that closed their account and the commissions were wiped off.
After 3 month waiting period, they reinstated the commissions and after a few emails, also paid them.

[Ukjeff]

Very interesting Wagershare thread. Just for the record and the Google trawling so more Online Casino Affiliates can hopefully get to view this thread; Wager Share promotes Spin Palace, Betway, Ruby Fortune, Jackpots in a Flash, GNUF.com, Dream Bingo and Cabaret Club. If you are looking at promoting a Microgaming casino this would be the last company on earth you would ever want to get involved with; from stats that seem to have very strange trends to players that disappear off your account with no reasons given. Locked accounts is one of the favorite things they do so when you get a big player they vanish off your account and guess what it seems like this happens towards the end of the month, funny that ! Player retention at these casinos is also zero, zip, nothing (well not on your aff account that's for sure) The Wagershare affiliate managers have a really big book of excuses and some of them are just pure BS; they cannot even come up with something at least 10 % plausible. Do not promote these scam artists they are just ripping you off in every way possible. PS just so you know they also cross promote without tagging on your affiliate account just to be true to the way Wagershare conducts themselves dishonestly.

[bonustreak]

I am going to have to agree with the bunch here.. I stayed with marketing them even after I found out about the withholding of earnings when player accounts are locked for 3 months.. you have to stay on top of this or they will NOT give you the earnings!! Now they have changed quietly the terms to include a high roller Claus they are enforcing. They do not have a cookie expire session when your logged in which makes it very unsafe for affiliates and our personal information. The new back end is terrible you cannot see what your players are up to as you once could and as it was already said player retention has gone out the window!!

[inspiration]

IMO it is very easy to say they cheat, cross promote, close high value player accounts and rob our money............

Anyone performed audits for this ?

I still see players from 2009, 2010 and 2011 etc .......

FWIW I rather send traffic to them than Referback as many said they could not make a buck with them as well as with brightshare (had over 20+ accounts closed in 1 month and still see BS closing some each month.........and Rewardsaffiliates has been cross promoting players from the early beginning...........

What I am trying to say here is please post evidence, screenshots whatever your method is - only then your talking - otherwise it will remain (false?) accusations

Besides that what microgaming group is 100% trustworthy ??

[CaseyM]

FWIW I rather send traffic to them than Referback as many said they could not make a buck with them as well as with brightshare (had over 20+ accounts closed in 1 month and still see BS closing some each month.........and Rewardsaffiliates has been cross promoting players from the early beginning...........

I agree, I still see old players at WG and I would much rather send traffic to Wagershare than Rewards or Referback for the aforementioned reasons. I can't comment on Brightshare as I have never promoted them.