I have to say that i am a very experienced affiliate, but this is the first time that I have encountered such attitude on the part of a big company towards an affiliate.
I've been sending players to Spinpalace/Betway (Wagershare) since AUG 11. And straight away i started experiencing that something strange was going on with this company.
During this period I sent dozens of average players and 4 high rollers. All 4 high rollers were banned due to different problems in different periods of time. All 4 high rollers came from different countries and were referred via a variety of our affiliation sites.
My Wagershare account manager has stated the following:
The first player (played from AUG till OCT), after losing quite a lot, sent them a letter, asking to let him stop playing and to close his account. - ok, that makes sense.
The 2nd one (played from SEP till NOV) said that his computer was used by another person or something like this - that sounded weird, by whatever.
Up until this point I accepted what Wagershare claimed and continued sending traffic to them, even though they were the only company I was experiencing these types of problems with.
Then Wagershare decided to delay my payments by 3 months in order to “insure” themselves against any chargebacks. I accepted this but found it puzzling that they removed the progressive contribution for that player off my earnings that same month and not after 3, which is why I decided to lower their positions on the site and send them less traffic.
In January 2011 I decided to start sending traffic to them again since they did pay me what I was owed after 3 months.
However, now I am experiencing an even bigger problem; In January I sent them another high roller (Danish player) and in February sent a high roller from Norway. The Norwegian player made 110 deposits within 5 days and was playing like crazy. So much so that my AM called me a few times to say “wow, you see, we do work well.”
This continued for about a week and then surprise, surprise the same problem happens. Norwegian account is locked. This time I heard from Wagershare that what happened was they “don’t know exactly, but seems like a player didn’t know that he/she had a debit card, not a credit card, blah blah blah. Norwegian police is involved and so are the Norwegian governments, FBI, CIA, KGB, Mosad and all the rest….”
Then last week I noticed that they also closed the Danish high roller account I sent in January and for a change my AM did not sell me some fairy tale about why it was locked and admitted he doesn’t know and could be to do with the documentation the player sent the casino. I think you will agree that hearing this made me feel like I am in the hands of a very professional AM, working for an organized and efficient company.
As things stand at the moment Wagershare owe me around $18,000 for the month of February but they are going to pay me just $600 out of it. As for the remaining $17K and change owed – I cannot get anyone to provide me an answer. My AM has no authority and cannot even provide me with information about the things that happened let alone the things that will happen.
I asked my AM to speak to one of his bosses. That was over a week ago and of course I am still waiting….
Wagershare is probably the only company I work with where I do not have a direct contact to any director or team manager.
I do think they just don't give a damn about my business with them. What would you advice to do in this case?