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  1. #11
    Renee's Avatar
    Renee is offline Affiliate Program Representative
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    Quote Originally Posted by ConradHaack View Post
    They are no longer MGS' problem, casino or affiliate program wise. Grand Prive are no longer on MGS's backbone,
    they moved over to Proprietary Software shortly after they created Villa Fortuna but surely MGS should account
    for that which happened while GP were using their affiliate system.
    So you're telling me there was no choice for them to hire their own programmers to make their own affiliate system and get rid of the MGS one at all? Even as a last result to salvage their aff program?

    I'm sure MGS didnt hold a gun to their head saying do or die?

    I'm not saying that there weren't issues.. I just find it hard to believe that their only option was to close the aff program and "screw the affs" as affiliates have claimed many times over the last few years.
    Renee
    Affiliate Program Manager - Rewards Affiliates

    Winner of Best Affiliate Manager at CAP Awards/iGB Affiliate Awards 3 years in a row!



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  3. #12
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    dominique is offline Super Moderator
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    Quote Originally Posted by Renee View Post
    So you're telling me there was no choice for them to hire their own programmers to make their own affiliate system and get rid of the MGS one at all? Even as a last result to salvage their aff program?

    I'm sure MGS didnt hold a gun to their head saying do or die?

    I'm not saying that there weren't issues.. I just find it hard to believe that their only option was to close the aff program and "screw the affs" as affiliates have claimed many times over the last few years.
    Exactly, that's where they started going wrong. But the initial furor happened long before they closed the aff program, and it was due to Micro's inadequate, non functioning new aff program. Micro should have consulted Rewards, really.

    In any case, GP should be paying affs for the players sent, all of the time the players played because all that time GP collected the profits.
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  4. #13
    Renee's Avatar
    Renee is offline Affiliate Program Representative
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    Quote Originally Posted by dominique View Post
    Exactly, that's where they started going wrong. But the initial furor happened long before they closed the aff program, and it was due to Micro's inadequate, non functioning new aff program. Micro should have consulted Rewards, really.

    In any case, GP should be paying affs for the players sent, all of the time the players played because all that time GP collected the profits.
    Sorry Dom, I'm confused.. I understand your post as saying they had no choice? They could either have the MGS software or nothing at all? Is that right?
    Renee
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  5. #14
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    Daera is offline Affiliate Guard Dog Member
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    Affiliates complained and complained about the new affiliate software from the get go. Why did they continue on with it?

    WHY didn't they go back to using the old Referspot software? Many times we brought up that they should go back to the old Referspot program until the bugs in the new system are worked out. Couldn't they have at least run both programs side-by-side until the bugs were worked out like some other programs have done?

    I believe that even though MGS might have put out a program that wasn't ready for prime time, Grand Prive knew that going in. They seemed to like testing things out for MGS. Why is that? To be able to say they were the first to have certain MGS products? A price break? Stupidity?

    Grand Prive is completely responsible in my opinion. They made all the decisions to go with what they did knowing they would be the beta testers of this new program. They chose not to do anything about it once they it launched and seen all the problems from their side, and from the affiliate complaints.

    It wasn't MGS that chose to pull the rug out from under our feet and close the doors, it was Grand Prive.
    Last edited by Daera; 02-24-2011 at 01:18 AM.

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  7. #15
    ConradHaack is offline Affiliate Program Representative
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    Quote Originally Posted by Renee View Post
    So you're telling me there was no choice for them to hire their own programmers to make their own affiliate system and get rid of the MGS one at all? Even as a last result to salvage their aff program?

    I'm sure MGS didnt hold a gun to their head saying do or die?

    I'm not saying that there weren't issues.. I just find it hard to believe that their only option was to close the aff program and "screw the affs" as affiliates have claimed many times over the last few years.
    I'm sure they considered dropping MGS' system and I am sure they had a choice but we can only speculate as to why they may have chose not to. A migration into a new system may have been to costly for them at the time etc. there could be a number of reasons for them deciding not to but we will never know until GP come out into the open with everything that happened. Maybe MGS promised them the moon earth and stars to fix whatever was wrong but couldn't deliver in time.

    Did MGS hold a gun to their heads, to take the system? No, I don't think so but I do believe what might have happened is that MGS offered their affiliate system to GP from the get go and they took it to save time and money before they opened their doors and I don't think that they may have been fully aware of all the problems and thus all of the issues experienced by affiliates ensued. If they did now about all of the issues with the system and still chose to go ahead with the testing at the risk of their program's integrity, then that was a very poor business decision.

    No I'm not saying that I sympathize with them and with what happened at all, I would definitely never agree with what they did by closing the affiliate program. I don't think that I hinted to that? I was only trying to point that from what I could tell from how all of it transpired (I merely wanted to share that information with you) that MGS definitely should be accountable to some degree with all of the problems that existed.

    The reason why I believe this is that GP wouldn't have known where to begin looking to fix the issues and I doubt that MGS would have allowed anyone other than their developers to fix the problems. You know how they are about Casper.
    Last edited by ConradHaack; 02-24-2011 at 03:03 AM.
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  9. #16
    dominique's Avatar
    dominique is offline Super Moderator
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    Quote Originally Posted by Renee View Post
    Sorry Dom, I'm confused.. I understand your post as saying they had no choice? They could either have the MGS software or nothing at all? Is that right?
    No, they were knee deep in with the micro system. I also don't know why they didn't simply reactivate the old Referspot system. It functioned perfectly well, and as far as I know they owned it.

    The decision to close the aff program, IMO, must have been a knee jerk reaction because they had been under heavy attack from affs for a long time by then.

    It was definitely the wrong thing to do and no way am I defending this.

    What I am saying is that I had occasion to view the exchange between MGS and GP re. the MGS system, and there is no doubt in my mind that MGS failed miserably, was unable to fix issues, and was completely unresponsive to the fact that GP was being raked over the coals by affiliates all over. GP likely was losing a ton of money over this.

    This does not excuse GP from what they did, but MGS also screwed up royally here.
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