stats updating

[cowdean]

hi
I've been promoting skyvegas now for a while, but for some reason I'm showing no signups/players since promoting with pretty good traffic which converts elsewhere.
I was just wondering if anyone knows how often the stats are updated? I don't even know if they are tracking my players as it doesn't show click thrus/impressions.
cheers

[ukpoker]

I have been promoting skyvegas for a couple of months, stats are updating daily as far as I can tell, my figures have changed from yesterday, just logged in.

I do agree that then stats page is rubbish, shows no stats at all other than players and what they have staked won, lost etc.

[Simmo!]

Yes it updates once a day and is working (mine changed today). The system is an in-house one and annoyingly basic. But they told me at LAC that they are looking at getting a new system in sometime in the next few months. I'd guess Income Access (as they were based on their stand at LAC!).

[tryme1]

I promoted Sky Betting (mainly sports) for a few short months, but never trusted the tracking and reporting - mainly because there seemed to be no click tracking or any other stats available. Frankly, they've run an amateur hour affiliate program for at least a couple of years and my advice would be to push other properties.

[SkyB&G_Pete]

Hello all,
Pete here from Sky Betting & Gaming. I'm sorry to hear that you've experienced problems with Affiliate Hub tracking and reporting. Simmo is right - we are just a few weeks away from re-launching Affiliate Hub with Income Access. So the new system will offer you the kind of industry-leading tracking and reporting features you'd expect from Sky. We have also recruited a new, dedicated affiliate management team, who will help the transition to the new system. In short, you can expect us to get a lot better, very soon. In the meantime, we appreciate your patience and your feedback.
Many thanks,
Pete

[KasinoKing]

I'm glad to hear you're making improvements.
In the meantime I haven't received my pay-cheque this month - what's up with that?

They always used to come in the middle of the month, then the last 2 were in the 4th week of the month - now we're just into the 5th week of March... and I'm still waiting.
Wassup?

KK

[SkyB&G_Pete]

Hi there Kasino King,
Thanks for bringing this to my attention. I have spoken with our finance team, and they have confirmed that all outstanding cheques will be posted out today. They send their apologies for the delay - caused by a number of factors beyond their control. Rest assured, the transaction tool in the new Income Access-powered Affiliate Hub will have joined the 21st Century! Posting-out cheques will be replaced by a range of e-payment options, so issues like this will be a thing of the past.
Once again, thanks for your patience.
Pete

[D57]

I also haven't received last months cheque.

Last year all cheques were received around the 15th of every month but since december cheques have been continually late, by at least a week or 2. It's now the 6th april and i was also assured my payment was sent out on the 30th march which clearly isn't the case.

If AH are experiencing problems i would just appreciate a bit of honesty and communication.

[DeannaD_IA]

Hi all,

My name is Deanna and I'll be one of your new points of contact as an Affiliate Manager once Sky launches on Income Access software. Sorry to hear that you've experienced issues in the past, but like Pete said, the new software will transform the reporting and payment processes and I think you'll all be very pleased Please email me personally (deanna@incomeaccess.com) if you have any questions, and I look forward to working with you all.

Cheers,
Deanna

[D57]

Thanks for the info Deanna, hopefully when you're in control the programme will be more reliable. Unfortunately it doesn't help my current situation.

For 3 weeks now i've been chasing my owed payment and i've had nothing but tall tales from the 'accounts department' at affiliate hub.

To make it worse now my emails aren't even being answered and i have no other way of contacting anyone at Affiliate hub, this really is a poor show.

I've been more than patient with AH but now I have a good mind to spend the day changing all my links over to Ladbrokes or Kerching, at least then I would get customer support if anything went wrong.