Rival Suspensions/Bannings - Thoughts?

[Guard Dog]

Hey guys,

After talking with a few folks about Rival Casinos, I thought I would put together some numbers from my own stats. This is not a complete picture, but represents my TOP 8 Rival Programs and my players throughout the year. I try pretty hard with Rival Casinos and have done pretty well at times.

When I look hard at the numbers, though, I am quite worried at what I see. Especially in relation to my Top Depositors. These numbers relate ONLY to players that have deposited. The number of signed up, NON-Converted players is more than astounding, it's ridiculous.


Picture 1: Overall Players (2009) vs. Bannings/Suspensions

RivalSuspensionTotals.png

Summary: This tells me that I have 22.5% of my players either banned or suspended. That is equivalent to: 1 out of 5 Players BANNED/SUSPENDED From Rival.


Picture 2: Top 5/10 Depositers (2009) vs. Bannings/Suspensions

RivalTopSuspensions.jpg

Summary: This is even MORE alarming to me. It essentially says that 1 out of 3 of my TOP 5 Depositors are banned or suspended!!! It also says that more than 1 out of 3 of my TOP 10 Depsitors are banned or suspended!!!


Now - I know this is incredibly alarming and I know I have never seen this on either RTG or Microgaming.

Can anyone provide me with a much larger set of data to work with (in regards to Rival)?

How about with MGS? Or RTG? Or Other Software Provider?



I would love to compare data to find out what's going on. I am really getting worried that my efforts on the Rival Gaming side are being thwarted by: Bad Bannning Practices, Bad Retention, or worse.

[bonustreak]

Let me do some homework!! This is alarming!!

[Engineer]

Truly shocking stats you posted there. Holy poop!

I'll look through my 2009 stats and come back with some details. I hope others will do the same.... We should get to the bottom of this once and for all.

[Bonus Paradise]

I will also try to get some numbers
thanks for that post Guard Dog
its like bonustreak said, alarming!

[bc518]

That's weird. Why did Rival casinos ban so many players? I just don't understand it. They don't like bonus hunters? or These players are frauds? Frauds are usually a few percents. This ratio provided by GuardDOG is too high.

[AffiliateWIDE Steve]

These are some alarming numbers; however, each operator should be looked at in according with the stats that pertain to it and not just across the software.

I appreciate you put those numbers out so that we can look out and flip this the other way over at Box24 Casino - AffiliateWIDE's new Rival that just launched.

When reports like this are released, it makes us work harder to show that it all comes down to the operator itself - or at least that is what we hope to prove.

I am interested in seeing some of the other numbers besides what Guard Dog posted.

Cheers.

[belgamo]

WOW, your numbers are so much different than mine. LMK what your looking at.

[Guard Dog]

WOW, your numbers are so much different than mine. LMK what your looking at.

Those numbers are from the Player Deposit Summary for each program I hope your numbers are way different than mine!

[Nicolas-Johnson]

Hi Gang,


Ok, let me try to address this part by part:

1- Our average is no where near as bad as what is posted in your particular data set.

2- It is normal that a higher percentage of large depositors are fraud. If you are going to use a stolen credit card to defraud an online casino (which happens quite a bit), you aren't going to deposit $20. You'll deposit the max. Same for user charge backs.

3- I've seen a case where an affiliates stats said a large number of players in one month, all banned. Turns out, it was one player, opening multiple accounts to claim sign up bonuses. You can't always count on one player = one person.

4- We do believe the Rival banning system is too sensitive. That is why we no longer use the automate Rival banning, expect in extreme circumstances like charge backs.

5- The % of banned players will be directly correlated to your source of traffic. If you target 'high roller casino' I'd expect you to see less charge backs than for pages that get traffic from 'bonus whoring' or 'blackjack card counting'. I'm not saying any of you are targeting such phrases, but I'm just using an extreme example to convey an idea.

If you have any questions about your Vegas Regal Casino stats, please let me know, I'd be happy to go over each of your players and see why each is banned.

Kind Regards,
Nicolas Johnson

[Guard Dog]

I am definitely not targeting bonus players. I, obviously, will not say who I am targetting though

I will say that the banned players are almost always redepositers and almost always over more than 1 month's time. My guess is they are not stolen-credit-card-users.

I did a complete set of a number of affiliate programs for a reason as well... this seems to be a Rival-Wide problem and I do not want to single out any particular program as 'the bad egg'.