RedFlush Mailer :(

[Guard Dog]

I really wanted to post this in the Red Returns forum to get an actual response from both affiliates AND the program. I don't feel we have ever received an appropriate response to this issue. Please see the attached image and you will understand the problem here (i.e., affiliates will not get credit for their players):

redflush.jpg

Click on the image for a larger, readable, version.

[WayneRedReturns]

Hi All,

Every player that receives this communication is assigned to the original affiliate based on all player details. Some players do have two accounts and one of them is assigned to the player. The fact that the copy says new registration is due to the fact that the player is considered lapsed and is eligible for the sign up bonus.

Please contact me if you have any other questions.

Best regards,
Wayne
Skype: wayne.human

[Guard Dog]

Thanks, Wayne, for quickly answering this very important question. I will talk to the persons I have received these mailer scans from to determine if their players are properly tracked.

If not - I will contact you in regards to those players to determine why they have not.

Thanks again!

[WayneRedReturns]

My pleasure,

Wayne

[bonustreak]

I have no worries about Red Flush taking care of the affiliates, they have been very trustworthy from day one in my opinion.

[TheGamblingGuru]

Hi All,

Every player that receives this communication is assigned to the original affiliate based on all player details. Some players do have two accounts and one of them is assigned to the player. The fact that the copy says new registration is due to the fact that the player is considered lapsed and is eligible for the sign up bonus.

Please contact me if you have any other questions.

Best regards,
Wayne
Skype: wayne.human

Well, as a player at Red Flush I just threw that mailer away last week and wondered why I would be receiving this anyway since I had already been registered there for over a year. And also because the website T's & C's state this:

Any sign-up bonus is only valid on your first deposit.

1.All promotions can only be claimed once per person, household, family, household address, email address, credit card number, or shared computer environment such as a library, workplace, fraternity, university or school.

6.You are only allowed one real active account. If you have more than one account at a casino then all winnings will be void.

No Deposit Bonus (where offered) Terms And Conditions

•No deposit bonuses (where offered) are only available to new Real Players.

A lot of confusion there for many players, so in that respect a lot of your marketing dollar may have been spent in vain.

But the most surprising new info here for me is the statement you made above saying "Some players do have two accounts and one of them is assigned to the player."

When was this ever OK at an online casino. Have you guys always had this policy in place that allowed this?

Am I the only one here that this statement jumped out at?

[inspiration]

good you saw this GG, I am wondering too 2 accounts, are you really serious RF ??

[WayneRedReturns]

This actually happens often. Players that open flash accounts believe they have to open a new account for downloaded version of the software. In some instances players simply forget that they already have an account and register again.