No Pay and No Contact

[lots0]

My payment status for May has shown as "Paid" for two weeks now.
Wires only take 72 hours.

I have not received any payment.

C-planet will not answer emails requesting the tracking code or any information about the payment.

This is ROGUE behavior.

If they are having problems, they need to communicate with their affiliates about the problems and work on solutions, not just ignore the problems and hope the problems(or the affiliate) go away.

I said in an earlier post that from the way c-planet handled the QT seizures (they wiped out 10k of my earnings), I thought the program was in trouble and would not be able to pay affiliates. I hate to say it, but I think I was right.

[KasinoKing]

I agree.
According to them, I've had no sign-ups and no earnings for nearly a year now, despite other comparable RTGs on my same web-pages doing OK...

Something just is not right. I know I should have dumped them months ago, well now I will - as soon as my holiday is over on Sunday.

KK

[Engineer]

Received this:

Wires were initiated on the 15th and 16th to affiliates who had the appropriate details in our system.

So, it should arrive any day now.

[lots0]

@ Engineer

I don't believe it. (I do believe you got the email, I just don't believe c-planet)

As I said, MY payment status has shown as PAID for two weeks, actually showed PAID on the 6th. As I asked for and was told I would receive an 'early' payment.

My complete wire details were submitted directly to the new aff manager, Ron through email, the middle of May. When I checked the payment details in the aff section of their site, on 6-3-11 the information was scrambled. I corrected it on 6-3-11, as per this thread/post...
c-planet

On 6-6-11 my payment status showed 'PAID'.

You'll also notice in that post dated 6-3 I told people they should check their wire info, because of my info being scrambled and I thought it may happen to others... Gee I was right...how about that...

added/ also note not a single response to my inquires about the status of the payment... In the past I would get a response within minutes... it has now been weeks, without a response.

[AussieDave]

lots0 has said they were very responsive to emails. However things changed probably a month or two before Ben left. Payments were getting late. As I recall, the month Ben pulled the pin some affiliates didn't get paid till the next month.

They used to do ok for me, not fantastic but I wasn't promoting them hard. However checking my stats they've not produced jack for me in 3 months, so thanks for adding this lots0 - time I kicked another program to the curb.


Cheers



Dave

[C-Planet Support]

Hi Lots0,

When you send emails regarding payments, tech issues etc, I forward them to appropriate people and get back to you. I always respond to you man, week in, week out. I cannot respond to all questions immediately since half the time I need to check with the appropriate team and get back to you.

Your payment was paid (and set to paid in our system) on Thursday the 15th. It has not bounced back. It should be in by today. Please let me know if it does not come in.

Kindly
Ron

[leporello]

Hi Ron, when C-Planet receives it's money back from Quicktender will you be reimbursing all the affiliates who you took money from as "chargebacks"?

[C-Planet Support]

Hi Ron, when C-Planet receives it's money back from Quicktender will you be reimbursing all the affiliates who you took money from as "chargebacks"?

Hi Leporello,
QT issue is not my decision. I asked about your question and if QT returns funds, then the corresponding QT chargebacks would be returned to partners, however, I have heard no such such news with regards to QT.

Kindly
Ron

[Engineer]

My C-Planet wire arrived this morning. Thanks guys.

[leporello]

Good things about Cplanet:

1. Always pay me on time via MB/Neteller.
2. Convert very well. Best converting RTG for me and it's not really close.
3. Excellent backend with excellent reporting tools, my favorite in the industry I think.

Bad things about C-Planet

1. New AMs are awful compared to 6 months ago.
2. Average player value is abysmal.
3. Deposit caps for players in the USA.
4. Retention never goes past 30 days including high value players who tend to disappear and never redeposit.....
5. Make you pay for chargebacks that are not your actual players but the company's as a whole.
6. These days they have questionable trustworthiness (IMO).