login problems at BrightShare ?

[LandofOz]

I've tried to log into my account several times today, only to receive the message "Wrong Password"

The password is not wrong as I've been using the same password for quite sometime now.

I contacted support and was told that they're experiencing some technical issues with the cookies.

Is anyone else unable to log into their account?

This is especially frustrating since it is the second time that I've experienced this same exact problem within 12 months.

Also, is this issue affecting the accuracy of my clickthroughs?

[LandofOz]

I'm still unable to login. I spoke to a number of affiliates, and none of them are having login problems.. just my account.. and this is the second time that this has happened. Is someone from BrightShare going to resolve this issue so that it doesn't happen again?

[greek39]

Is this problem current? if so clear cookies open a new page and retry. I know for most affs the problem has been fixed.

However, there may be an entirely separate secondary issue which may or may not have to do with BS.

For me to explain it would take up a few pages lol.

greek39

[Engineer]

I had problems viewing my stats earlier, but after I cleared the cookies and the cache, closed all browser windows, and then restarted the browser, everything seemed to work fine.

[LandofOz]

Hi Guys. Thanks for your advice. I'm glad to hear that it's not just a problem with my account. I followed your advice and cleared all cookies and the cache files, restarted the computer and tried to log in via firefox, internet explorer, opera and netscape... but no luck. The last time it happened, it took BS a few days to fix it. I hope they fix it soon.

[greek39]

Hey Oz as of right now I can login but my banner and link stats are reset to zero.

11:01 P.M Central NA

Banner and Link Stats

No results found

Anyone one else having the same results?

greek39

[Engineer]

Now I'm having that problem again. Clearing cookies and cache and restarting the browser doesn't solve the problem this time.

Edit: Strange, now it works.

[greek39]

Indeed weird... I can login but my stats are zero while others can not even login. A hit a miss type thing.

greek39

[LandofOz]

Hey Oz as of right now I can login but my banner and link stats are reset to zero.

Nothing for me yet. I can't get past the login page.

[Liyu]

Hi All,

Thank you for your posting, feedback and helping each other.
We are dealing with BrightShare Site issue as the highest priority within the company and checking into it very closely and looking for the best solutions.

Keep on cleaning cookies, temp files, caches, closing all browsers, do not save sessions, Re-open again, meanwhile it should help.

LandOfOz,

Please contact me in person, I would like to check if anything is unusual on your account specificly if none of above help you. Please write an email to my inbox : liyul at brightshare dot com, include your user name to brightshare so I can check in details.

Thank you all again and we apologize for the inconvenience
Liyu
BrightShare Support