it's my Birthday and I'll cry if I want to

[Rhondagrace]

You are now chatting with 'Claire'

Claire: Welcome to Slots of Fortune Live Support. How may I assist you?

rhondagrace: hi id rhondagrace

rhondagrace: my birthday was the 24th I never got my $25 free

rhondagrace: Hi Claire

Claire: One moment please.

Claire: Have you received an email regarding that bonus ?

rhondagrace: I dont know

rhondagrace: but its on your website

rhondagrace: Slots of Fortune • $777 Free Welcome Bonus • Casino VIP

rhondagrace: Entry requirements - $25 in total deposits Points Mulitiplier - 1x Monthly Cashback - not available Birthday Bonus - up to $25 free no deposit

Claire: I am sorry but if there is any bonus being offered to you they will notify you by email

rhondagrace: oh ok

whaaaaaaaaaaaaaaaa!! lol

[CaseyM]

they should have give you something out of goodwill imo

[Rhondagrace]

they should have give you something out of goodwill imo

"it has nothing to do with good will" it's on there promotions page. if they don't honor Birthday bonuses they should remove it from there VIP section. I have made many deposits with this casino and, I shouldn't even have to ask for the bonus it should be automatic. same thing with sloto cash itson there vip page, and I got nothing...now I see why retention with rivals is so bad, they use to be wonderful to me, now...pffffffff

[KasinoKing]

...now I see why retention with rivals is so bad, they use to be wonderful to me, now...pffffffff

You ain't kidding!
Rivals generally used to offer great bonuses... now good ones are as rare as rocking-horse manure!

Slots of Fortune offer some of the WORST bonuses I've seen anywhere - and they're up against some pretty stiff competition in the crap bonus league I can tell you!

To be fair they're not the worst Rival I list, but pretty damn close to being a total waste of web space like some of the others.

KK

[SlotsOfFortune-Affiliates]

Hello Rhonda,

Happy Birthday!

I see that your problem with the free chip has been actually resolved already, as you’ve been given a $30 Free Chip, and you’ve played it already. In any case, I’ll update here what happened:

The bonus should have been added automatically to your account, but you’ve opted not to receive emails or offers from the casino, and that is why the bonus was not offered.

The backoffice sends an email and attaches the bonus to the account, since the criteria of email failed the backoffice did not grant the bonus. We have fixed this, and no player is going to be affected by this again.

Don’t forget to check out Today’s Promotions at SoF: Slots of Fortune • $777 Free Welcome Bonus • Daily Bonuses Our bonuses come without any maximum cashout, so you may find something you like.

Also, last night we’ve sent out a mailer to all players with a Sunday special: 188% deposit bonus + $30 Free Chip. I really suggest you opt in for the mailers, and get extra promotions.

Best regards,

Natalie Stewart.
Affiliate Manager
Slots of Fortune • 350% Welcome Bonus • Best Slots Casino
Skype: stewartnatalie

[WCD Admin]

Cool. Good job Rhonda, and good job slots of fortune for fixing it. I hate misleading advertisements!

[Rhondagrace]

Hello Rhonda,

The bonus should have been added automatically to your account, but you’ve opted not to receive emails or offers from the casino, and that is why the bonus was not offered.

Hi Natalie, Thank you for the birthday bonus... but, this above stament is not true please dont lie

[Rhondagrace]

Here's one email I received the other day, why can't you just be honest instead of comming up with some standard bullshit!


This Weekend: Get a Free Chip with every Bonus‏
From: Slots of Fortune support@slotsoffortune.com
Sent: Fri 7/23/10 10:04 AM
To: Rhonda (livefreexxxxx.com

[SlotsOfFortune-Affiliates]

Hello Rhonda,

The email you received is a part of the weekly promotions, which we send out to all players via “Campaigner”, i.e. a third party mailing provider. When your email address has been added to that mailing list, you’ve opted in.

However, you’ve opted out from the automated messages, which are created by the Rival backoffice, and that’s why you have not received any “Happy Birthday” mailer or promotion. BDay automated messages go from the backoffice, as it would be impossible to create a list of all BDay players every day, and upload it to the “Campaigner”; therefore we chose the system to deliver them automatically.

I think this was a small issue, and we’ve resolved it already. I can understand your frustration, however we’ve fixed it as soon as possible, and if you have any other player related issues, please feel free to chat to me directly or Customer Service, if you prefer; we’ll be glad to help you.

Have a good day!

Best regards,
Natalie Stewart.
Affiliate Manager
Slots of Fortune • 350% Welcome Bonus • Best Slots Casino
Skype: stewartnatalie

[Guard Dog]

Thank you for solving that Natalie.

Rhonda - please keep your posts a little more Civil. It is a professional board and helps no one if we beat down the AM's. {Especially some of the quality AM's like Natalie}.