Iam refused 350 from REWARDSAFFILIATE

[firstclass]

YES .THATS RIGHT . i am on the 50 per 100 deposit joines, have 350 on my

affiliate report , and teh renown official affiliate (of casinorewards) refuse to pay more than 50 . reason " reserve the right to join a player with multiplier casinos to one .. " at theier terms . can i have repilies from u guys

[firstclass]

please note the ratio is not falling in the category of "below "

[WCD Admin]

Hehe, dude, get your fingers out of your ears. That's no way to show that you are listening to anyone. Renee is pretty helpful, and she'll address your issue, I'm sure....

Just a suggestion - if you want to get help, try to remain calm, slow down and explain your issue very carefully. I cannot even understand your problem simply from the rushed way you typed it.

Take a few moments to type it up right (just a suggestion)



Good luck!

[firstclass]

thanks teh reply ,

Renee is helpfull and probably a very nice person , i phones australia several times
she didnt reply my issue , since another manager picked up teh phone ,given me his cause , and willing to pay 50 from the ammount . Miss renee have got copies from the emails i sent .

[Guard Dog]

It is also best to post this type of information in their forum Their forum will email the affiliate manager to notify of the post. Renee is VERY, VERY attentive to her affiliates.

[Guard Dog]

This post has now been moved. Renee will be notified of the thread.

Thank you.

[dominique]

I still don't understand what happened - some CPA issue I suppose.

[Renee]

Yaniv was who picked up my phone as I had been pulled into an urgent meeting. FYI Offer, Yaniv is the head of the affiliate department and he is the one who makes final decisions on issues like this.

He did explain this issue a few times to you Offer, on the phone as well as in emails.. I assumed that since he had already explained why we would not be paying the commission on the player for each casino joined that I would not need to explain again, but for the sake of resolving the thread I will...

After emailing me a couple of times already asking about the join requirements and tracking a player to his account (ie does the player need to go to his website or can he just email the link to them), the affiliate has sent the same player to a number of brands where they have purchased $100 and not purchased again, then moved over to the next brand.

Since Yaniv was born in Israel and is pretty familiar with the place (since he grew up there) he has identified the player as coming from the same small town as the affiliate (ie a VERY small village). The email that the affiliate sent me previously also makes me think they know each other.

The affiliate also told us that he was paying the player. This is something that we do not allow unless it has been pre-approved.

Under the following term Yaniv has decided to group that players play into 1 casino:

We reserve the right to group a player's play in multiple casinos into 1 casino if fraud or unethical tactics are discovered.

For this reason, we have decided to only pay the affiliate $50 for the referral of that one player (ie 1 CPA payment). All of this has already been explained via phone and email to the affiliate.

The affiliate decided to close his account as a result of this and asked that the remaining $50 in his account be transferred to his player account.

If there are any questions or anything I have said remains unclear, please let me know.

Cheers

[TheGamblingGuru]

[QUOTE]

the affiliate has sent the same player to a number of brands where they have purchased $100 and not purchased again, then moved over to the next brand.

Maybe I'm being dense here and I apologize for it if I am but what is wrong with the above scenario, I just don't see it. Is there something in your terms and conditions that say this is not allowed?

Under the following term Yaniv has decided to group that players play into 1 casino:

We reserve the right to group a player's play in multiple casinos into 1 casino if fraud or unethical tactics are discovered.

What was the fraud or unethical tactics that have been proved?

Again, Renee...sorry for being dense here..

[Renee]

Maybe I'm being dense here and I apologize for it if I am but what is wrong with the above scenario, I just don't see it. Is there something in your terms and conditions that say this is not allowed?


What was the fraud or unethical tactics that have been proved?

Again, Renee...sorry for being dense here..

No probs at all!

1. The affiliate asked if he was able to send the link or if his players must sign up through his website, which makes me believe that he has sent the link to the player via email (this first makes me think he knows the player).
Also on this note, if I try to visit his website listed my Trend Micro virus protection prevents me saying it is a verified threat or fraud site.
2. The affiliate and the player live in the same VERY small area (another pointer that they know each other).
3. The player only purchased the minimum amount required for the affiliate to get the commission.
4. The affiliate told us that he paid the player which we don't allow unless pre-approved (final pointer that they know each other).

For the reasons listed above we believe that the affiliate directed the player to more than one brand in order to get the CPA for each join.

This is CPA fraud. It is also unethical.

If the player had sent the same player to multiple brands, this would normally not be an issue but combined with the other things I have listed in both posts (i.e. paid the player as well as only purchased minimum amount to obtain the commission), that's why it is an issue.

Other groups may not see this is a big deal, but we have 19 casinos and 5 poker rooms now, so if we were to allow this behaviour (ie affiliates purposely trying to defraud our program) we could be in for some serious loss here and it would be the serious, hard working affiliates that suffer for it in the end..

Let me explain.

The affiliate pays the player to play. We pay the affiliate $50. The player wins and cashes out then moves on to the next casino and does the same thing. We pay the affiliate $50, the player wins again, cashes out then moves onto the next casino.

I'm sure you can see why we don't allow this. The player doesn't actually have any intention to play. They are playing for the point of earning the affiliate a commission, trying to win some money themselves, then taking it and going to the next casino. In situations like this, the player and affiliate are usually working together and sharing the profits between them. They usually also move from one group to another.

It's scenarios like this that are what make our rules so strict. One person ruins it for everyone.

If you still have questions, let me know.
Cheers