Fortune Lounge closed all of my accounts(RESOLVED)

[Vegasguy]

I am posting the following, because I believe it should be from interest for affiliates. If they do deal with our players like they did with me, I bet we all will expect a massive loss of commisions. I contacted my Fortuneaffilate manager but he did sent me back to Casino CS. No communication at all.

I have been a loyal regular depositing player at several Fortune Lounge Casinos since 2004. Mainly I played at 7Sultans and Vegas Palms.

Last week, they closed and locked every of my casino accounts without notifying me.
Also, my Europalace Casino account has been closed and locked. I did not even know they are connected with Fortune Lounge.

I contacted the customer service immediately and they are not willing to provide any details about the closure to me. They just told me that certain discrepancies have been located on my account.

I have no idea what is going on there, I have no multiple accounts, charge backs, bonus issues or anything else fraudulent there. I am just a player who deposited and played at their casinos for six long years. One thought – I have been ahead at fortune lounge casinos most of the time, suddenly since 2010 my luck changed and I was not able to win or cash out anymore. I guess they just waited until I have deposited enough back and than kicked my butt.

So I ask you: Is that the kind of treatment you expect from a so called legit and honest online casino after many years of loyal play

[AussieDave]

Hi Vegasguy,

Without knowing both sides of the story it's hard to draw a conclusion, sorry.

However if what you say is legit and your FL affiliate manager wont assist you, I'd be contacting eCOGRA and lodging a formal complaint. Really that's about your only option at this point.

If you do follow through with eCOGRA, I'd be interested in hearing the outcome.

I would suggest however, for the time being, if you do take this to eCOGRA that you cease and desist from making further posts at forums.

Although I totally understand how frustrating it can be not to be given any information as to why your accounts were locked, keeping a cool head in these matters works the best.


Cheers



Dave

[Daera]

Hi Vegasguy,

I have to agree with everything AussieDave said.

I think it's best to be a little patient until you find out exactly why your accounts were locked. I've been a player at Fortune Lounge since 2001 or so. I don't believe they would lock your accounts for no reason. The reasons aren't always bad.

Accounts could get locked for reasons we wouldn't know about, like if someone else was accessing our accounts without us knowing. Or if any deposits were made from cc's or e-wallets in someone elses name then our own. Or from using shared computers or internet access. Although an inconvenience, most of these things can be cleared up easy enough. The casino does have responsibilities to protect and watch out for many things that might indicate a problem with security.

If you can't get help from the first support person you speak to, ask to speak to the floor manager. Keep track of who you spoke to, and when, as well as copies of any emails/chat exchanges.

Fortune Lounge is a good group. When I first started playing online, back in 2001'ish, I won my first progressive jackpot at Royal Vegas Casino and to my surprise, was promptly paid in full. Over the years, I've had various issues come up with my own account. Fortune has always resolved my issues to my satisfaction, and beyond.

I suggest you try again to find out why your accounts are locked. Remember the old saying, "You'll catch a lot more flies with honey then with vinegar". This means it's easier to get help and persuade people if you use polite arguments and not confrontational. I'm not saying you weren't polite.

[Daera]

I just thought of something else. If you're an affiliate and a player both, could your player account possibly be tagged to your own affiliate account?

That could cause a problem so. Again easy enough to clear up.

[Vegasguy]

Thanks for your comments you two.

If you're an affiliate and a player both, could your player account possibly be tagged to your own affiliate account?

Definitely no, I am much longer player then affiliate with them.

The reason why I am going public with this issue is I was polite and patient and FL just do not want to communicate with me. If I ever could think off a reason for the closure of my accounts, I would accept their decision.

It is not my aim to get my accounts re-opened, there are many other good MG casinos out there to play at, however I think the way how they dealt with a loyal player is just not right.

[KasinoKing]

It is not my aim to get my accounts re-opened, there are many other good MG casinos out there to play at, however I think the way how they dealt with a loyal player is just not right.

Well that depends on the REASON they closed your accounts - like Daera said it could be a simple error which might need someone higher than support to look into.

I think you definitely SHOULD try to find the reason and let us know; Then, if we decide it's totally unjustified, we can consider if we wish to continue promoting this group or not.
I don't send players to ANY casinos if I think they will get unfair treatment.

KK

[Bonus Paradise]

I know Vegasguy since many years, and I know him so well to say that he is 100% ok. He is NOT a fraud player, had never any chargebacks or abuses bonuses!
The fact FL closed his accounts, does worry me as an affiliate!
There must be an error, and I wonder how many more times do such things happen.

This issue needs to be looked into!

On another note;

Also, my Europalace Casino account has been closed and locked. I did not even know they are connected with Fortune Lounge.

Has now Europalace something to do with FL or not?

[free4gambling]

Has now Europalace something to do with FL or not?

I have asked myself the same question, as their affiliate programs are simular to eachother.

About closing accounts, somehow or somewhere if this happens there could be a mistake maybe some mixup with another account from totally different person.

However no communication is not a professional way to deal with these kind of issues. I think a player should know why he is locked out from all. Especially when he is playing already 6 years long in their casinos.

BTW why not starting a thread in their part of this forum, maybe we get some reaction about this.

[Bonus Paradise]

BTW why not starting a thread in their part of this forum, maybe we get some reaction about this.

Yes, good idea,
Andy, maybe you or one of the staff could move that thread to the Fortune Lounge Forum?

[Engineer]

Moved to Fortune Affiliates forum. Fortune guys, can you respond?