Cocoa Casino NOT PAYING PLAYERS !!!!!!!!

[rallen7]

I'm not sure if I'm posting in the right place, so please direct me if you can, to someone that can help me out please.

I had a payout coming of over $ 6,500.00 and Cocoa Casino, decides to void my winnings.

HELP

[TheGamblingGuru]

I'm not sure if I'm posting in the right place, so please direct me if you can, to someone that can help me out please.

I had a payout coming of over $ 6,500.00 and Cocoa Casino, decides to void my winnings.

HELP

rallen7, what was the reason given for voiding your winnings, you need to give a lot more details here if you want any help.
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[Jason Wayne]

Hi Rallen,

My name is Jason, I'm the acting affiliate manager for Cocoa Casino right now.

I can try to get to the bottom of whats going on here but Guru is right, you're going to have to give me more info than what you've provided.

If you can email me at Jason@thejetsetlife.com with your casino login and the reason they gave you for voiding your winnings I'll try to get to the bottom of this situation for you.

Jason

[rallen7]

Thank You Guru ! and Jason - they said I couldn't talk to a manager

anyway, more details: first of all I did have chargebacks with eWalletXpress, but I promptly paid them, I got an email from Cocoa Stating that my account was clear, and re-opened, I went to log in, logged in fine, went to the cashier, cashed in $ 2500.00 of my balance, received an error, tried to log back in, said my account was locked again. I went round and round with support, emailing, live chatting, and finally calling. no one would unlock my account, then on Monday, I received a "we are sorry to inform you that your winnings have been removed from your account and they are void, etc etc.) I'm going just about nuts at this point. ANY help you could give me would be GREATLY appreciated.

my login is rallen7

Thank You I will also send this to the email you listed.

[rallen7]

It is case # 4502900

[rallen7]

I have been playing at Rival powered Casino's since December 2009 and I have spent well over $30,000.00 and they can't give me back a little $ 6,600.00 ??

I'm not happy !

[alex777]

It's sad to read stories like this.....

[rallen7]

Hi Rallen,

My name is Jason, I'm the acting affiliate manager for Cocoa Casino right now.

I can try to get to the bottom of whats going on here but Guru is right, you're going to have to give me more info than what you've provided.

If you can email me at (I removed to post) with your casino login and the reason they gave you for voiding your winnings I'll try to get to the bottom of this situation for you.

Jason

Hi Jason,
Were you able to find out anything ? I sure hope so, I really, really, neeeeed that money in the worst way. I've spent well over $30,000.00 plus in Rival powered casinos, since December 09

[Jason Wayne]

Hi Rallen,

As I emailed you. Unfortunately because your win was made on a deposit that resulted in a chargeback which is a clear breach of the terms and conditions, the win is void.

I talked to security to see if this was a one time incident that could have been an accident but they informed me that this is not an isolated case and that you have unrecovered chargebacks at a number of other Rival casinos. In fact, apparently you are on the list of Rival wide suggested banned players.

I'm not assuming to know your intentions, for all I know all of these chargebacks are accidental, but Cocoa Casino (as do most casinos) takes a strong stance on chargebacks as it is completely unfair to a casino if a player charges back all deposits but reverses the chargebacks if they happen to win.

I tried to do what I could for you but they have every right (and reason) to void your winnings unfortunately and I've been told that the decision is final.

Jason

[bonustreak]

WOW! You cannot collect a win on a deposit that you charged back!