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  1. #1
    SlotMonster's Avatar
    SlotMonster is offline Affiliate Guard Dog Member
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    Important Casinodeal.com requesting players data from a casino?

    Sorry if I posted it in the wrong thread, but questions I would like to raise (I think) are also important for players.

    Recently I was contacted by a guy who named himself as Shawn Elliott from casinodeal . com, who wanted to be our affiliate. As our Aff Program just launched and there are only few affiliates registered, I was very glad that someone else wanted to register, but was a bit confused by Shawn's statement that they are very reputable website and were in the business since 1999, because I've nerver heard about them.

    I had a call with Shawn about our possible deal (can be provided as per request, my Skype recorded it automatically), and being an affiliate myself in the past, I was...like... when I heard this:

    - after many words about how trusted they are, and for how long they were in the business, Shawn claimed that after we "sign a contract" we will have to provide him with data about all players affiliated by Casinodeal, including player's First, Last Name, emails and phone numbers, and if they have, or have not made a deposit. (other stuff like a "fixed upfront payment" and "be the first in payment queue" is not unusual for affiliate business, I guess). He said that he need the details is to "contact them to make sure they are satisfied".

    So I did a little search in web archives, investigated a website and their forum (with only few posts in it, since 1999...hmmmm). From what I see, the domain was sold few times, and the last record I found was from September 17th, 2010.

    Shawn also claimed that they are on top positions in Google, so I also did a little search: casinodeal.com - SEMRush's main report for domain As you can see, there were no organic keywords till September, 2011

    I also did a backlinks search, and most of them are from Google blogs: link:www.casinodeal.com -

    So, basing on my research, casinodeal is not a brand, like Casinomeister, GPWA, AGD etc, it's nothing but just trusted domain bought maybe a year ago.

    But the main question is: how it's possible to request players' details (which is enough to build a database and then maybe use it or sell it to another casino). I see many casinos on their website (even few accredited ones) and it's hard to believe that any of them agreed to provide players' data, which is in clear breach with data protection rules.

    Any thoughts?
    Last edited by SlotMonster; 12-04-2011 at 10:09 AM.
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  2. #2
    WCD Admin is offline Affiliate Guard Dog Member
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    My thought is that unless this is an employee in your office under your control who is strip searched on the way out of the office each day he should not be allowed to have confidential player information.

    I'd also throw this in. You should never give that information to AGD, GPWA, CAP or anyone else for that matter. That should be the most guarded information you have -- and even then -- its not yours to sell, trade, etc. It belongs to the people who are using your software and trusted you with their personal information.

  3. #3
    SlotMonster's Avatar
    SlotMonster is offline Affiliate Guard Dog Member
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    Quote Originally Posted by WCD Admin View Post
    You should never give that information to AGD, GPWA, CAP or anyone else for that matter. That should be the most guarded information you have -- and even then -- its not yours to sell, trade, etc. It belongs to the people who are using your software and trusted you with their personal information.
    I totally agree. But what bothers me more is that I see many casinos on this site. For me it means that these casinos actually agreed to provide players data, and therefore the deal was made. I may be wrong, though.
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  4. #4
    SlotMonster's Avatar
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    double post removed.
    Last edited by SlotMonster; 12-04-2011 at 01:59 PM.
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  5. #5
    Daniel is offline Affiliate Program Representative
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    Quote Originally Posted by SlotMonster View Post
    I totally agree. But what bothers me more is that I see many casinos on this site. For me it means that these casinos actually agreed to provide players data, and therefore the deal was made. I may be wrong, though.
    Just wanted to say that it's not correct...No data shared
    Last edited by Daniel; 12-04-2011 at 02:04 PM.
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  6. #6
    WCD Admin is offline Affiliate Guard Dog Member
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    I would doubt any of those program would do such a thing. The guy has to have SOMETHING on his sites, so I'd imagine thats why they are all listed. Just a guess.

  7. #7
    SlotMonster's Avatar
    SlotMonster is offline Affiliate Guard Dog Member
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    I clicked through the most links, few of them took me to casinos' websites with aff. link (maybe all of them, but I don't know which aff programs hide their tracking links).

    Daniel, did this guy requested the same data from you? If yes, how the deal was made?
    Casino and Software Representative for Viaden Gaming: http://viaden.com/
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  8. #8
    Daniel is offline Affiliate Program Representative
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    Hi,

    PM sent
    Daniel
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  9. #9
    lazouche is offline Junior Member
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    Good News

    Hi Viktar from BigCasino and Viaden,

    Apparently, after Shawn has spoken to your team, seems to be like your communication barrier is the root cause of your complete misunderstanding of everything.

    First of all, we have all the information of every single player we send to casinos. We have a rewards program and we told you that we will need to CONFIRM the deposits with you (meaning we HAVE the data) in order for you to confirm that deposit so we can give our member his points.

    On another point, we have a full call center department for customer service and support on third party casinos for our members. All we asked you was to confirm current active players with us so we can both work on supporting the players and making sure they do not get any run around.

    As for your "investigation", we have been in the casino industry for over 13 years now, perhaps you did not understand everything Shawn told you in your 35 minutes long conversation as we did listen back through the call center audio and it really does seem like your English was not up to par, irony that you only accept UK players.

    Last point, we contacted your CEO and other colleagues and they have asked us to hold on our reply on public forums in order to check what was going on first. As we did not hear back from them and you are starting to post everywhere, we need to reply to the community.

    Funny thing how every casino loves what we are doing for the player community out there excepat for you. We are not trying to hide behind anything or work up a huge list to sell like you pretend. We are an honest operation and as far as I can see we have the MOST point of contacts out of any AFFILIATE OR CASINO OUT THERE. We offer TOLL FREE PHONE, LIVE CHAT, EMAIL, TICKET & FORUMS player support. If we were to hide behind something, wouldn't that go against it?

    Our goal and mission remains the same as mentioned on our website. We are HERE for the PLAYERS.

    If you DO NOT want to be part of the program, then you can opt out. There is no reason to start posting all sorts of false pretensions if the problem is your English in the first place.

  10. #10
    slotplayer is offline Affiliate Guard Dog Member
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    might I ask if you've been online since 1999 why the low forum membership?

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