Brightshare & ASUSA payments

[arkyt]

... delayed.

Janet has told me that payments were delayed because ASUSA didn't have all the info of affiliates from Brightshare. WHAT?

I've received payments since they took over - who ever "they" is... now my payment was delayed because they didnt have info of another affiliate? WHAT?

Now today I get an email from Brightshare saying their payments are delayed as well.

Somethings not adding up here. Are there issues with QT?

[bonustreak]

No issues with QT

[arkyt]

So you received payment via QT?

Where are you located?

Hate to think that this is just a "me" issue, but I havent seen anyone else complaining about the delayed payments so its making me wonder.

[Lloyd-BrightShare]

As I just posted on GPWA:

Brightshare completed payments on Oct 18th except for UseMyWallet users whose payment is on hold because of a technical issue that we are working on solving.

Regarding AS USA - they requested additional payment details that we provided them today and I understand they will be going ahead with all payments to affiliates early next week.

Apologies for all these delays, we'll try not to repeat this in the future.

Cheers

[arkyt]

Additional payment details?

So its true that my payment was delayed because they didnt have another affiliates information? Are you serious?

Early next week? If they now have what they need why arent they sending them out today?

[Lloyd-BrightShare]

As affiliate programs we make payments in bulk to all affiliates once a month. Sometimes when there are two many affiliates that may not receive payment if we don't address some technical issue we prefer to wait a few days and pay everyone rather then leave a large bulk of affiliates without any payment for the month.

We also follow up payments with a make-up payment - but this only happens much later in the month.

We are very sorry about this delay.

[Lloyd-BrightShare]

As affiliate programs we make payments in bulk to all affiliates once a month. Sometimes when there are two many affiliates that may not receive payment if we don't address some technical issue we prefer to wait a few days and pay everyone rather then leave a large bulk of affiliates without any payment for the month.

We also follow up payments with a make-up payment - but this only happens much later in the month.

We are very sorry about this delay.

I meant - too many, not "two" many - there are many more than two affiliates affected here

[arkyt]

So an entire database of affiliates was affected due to the request for additional info for a few additional affiliates?

Why not pay the bulk of affiliates and anyone whos info wasnt supplied at that time - well, they get left out and the blame goes to those who didnt request and/or supply info quick enough. That seems to make sense instead of screwing all affiliates because youre waiting on info from a few more! Makes no sense at all!

[Lloyd-BrightShare]

Good points - but please understand that the payment process isn't just pressing a button - many people need to give focused attention in order to do the job with minimum error.

AS USA wanted to ensure more affiliates received payment this month, asked for these additional details and should be processing payment ASAP.

[arkyt]

Ensure more affiliates?

How many payments were delayed?

How many "additional" affiliates info were received?

ASAP ... they have the info today - why are they not sending payment till next week?

I'm lost as to why no one else seems to care about this issue!