Be Aware of Cross Promotion

[Perc]

They must have recently started doing this the wrong way, I signed up at Red Flush under an affiliate and have been keeping my eye on cross-promoting emails. Every time I had checked, the affiliates tag was there.

The last email I just looked at (same one posted by Inspiration), I clicked on Casino La Vida and had a look at the page source to find links on the page like this: http://www.casinolavida.com/de/?btag=NO_TAG_PRESENT

This needs to be fixed asap and future emails need to be properly tagged. Just go back to using regular links and not links.mail.clubredgaming.com.

Seems like the whole Club Red Gaming brand was created to rip us off.

As with other programs who have been caught cross-promoting, you should now go back and look at all of the new players since it started and tag them to the proper affiliates. It may be alot of work, but that's your fault, and it's the only way to remedy the situation.

[bonustreak]

In the case that I did bring the player and they login to lavida or redflush and get the links what Inspiration posted, than it is ME who did bring in this player and I want that player be tagged under me!

That is exactly what I said, I would not be in my right mind if I thought otherwise.

Now that Perc has just posted his info I am more alarmed then ever and I think someone from Red Returns better stop giving lip service and showing us action here. I would like to believe this was a simple error knowing these guys I know they will fix it asap but things in this business just don't shock me anymore..

[WayneRedReturns]

Hi Guys,

Firstly nobody is losing any players. As Perc mentioned when we send cross marketing emails, we do this tagged to the original affiliate. We do this as an added benefit for our partners to introduce our other brand to your players. This ensures that the player remains tagged to you.

The original issue brought to our attention by inspiration has been sorted. The pop ins that had the links were disabled. The templates however are cued for display after login etc. This is why they were still displayed after being disabled. I have checked this on my own account and they no longer active. The other links that left the software is being attended to as well. If you log in now you will note that the Grand Slam information is within the casino lobby. The same is happening to Club Red gaming as I type this. In the interim if there are any players that sign up on this page we will map the player to the original affiliate.

You will note that the emails mentioned are new retention brands and the campaign is focussed on brand awareness and not acquisition. There are no acquisition offers in the mail. I agree that it can happen that players click links and these mailers will also be tagged going forward if they contain both brands.

We have gone back and checked the players that are tagged and have registered a new accounts from the mailer. There is one player that has been mapped to the original affiliate.

Below is a cross marketing email that we have sent on behalf of one of the affiliates that have posted here. The campaign has yielded 14 new wagering accounts for the affiliate thus far. Your account manager is sending you confirmation of this. We believe that doing this is proactive increases the lifetime commission and gives the affiliate the credit for referring the player.

If any affiliate does not want us to cross market their players please let us know an we will stop sending these mails to your player base. We have pride in our business practices and believe that our affiliates are truly our partners and do business as such. If you have any questions please let us know. Sorry about the mail below - cannot get it to display correctly.

Hello %%PlayerName%%, Claim them by playing The Lord of the Rings: The Fellowship of the Ring™ Play Now! It doesn’t end there... Take up your 50 free spins and you will receive the Red Flush opening offer with your first purchase: 150% up to 150 credits on your 1st purchase Download and Play The Lord of the Rings™ today! Access to over 450 exceptional Microgaming Games Limited time offer PLAY NOW! Check out the links for further information… Best Regards Alex Roberts Promotions Manager

[Perc]

You will note that the emails mentioned are new retention brands and the campaign is focussed on brand awareness and not acquisition. There are no acquisition offers in the mail. I agree that it can happen that players click links and these mailers will also be tagged going forward if they contain both brands.

Thanks for that, like you said even without any offers it's easy enough for them to click through.

We have gone back and checked the players that are tagged and have registered a new accounts from the mailer. There is one player that has been mapped to the original affiliate.

That's why we voice our concerns, it was only one player now but it would eventually become many if left alone.

If any affiliate does not want us to cross market their players please let us know an we will stop sending these mails to your player base. We have pride in our business practices and believe that our affiliates are truly our partners and do business as such.

I can't speak for everybody, but I think most wouldn't have an issue with cross-marketing if players were properly tagged.

Sorry if you got jumped on, but it's a touchy issue lately and many affiliates are watching these things very closely. Thanks for showing us you are one of the good guys by quickly responding to these issues and fixing things.

[inspiration]

In the casino lobby I still can go to


xxhttp://www.clubredgaming.com/promotion/loyalty.asp (UNTAGGGED)
---

featuring all brands.

Carnival tournament in the lobby :

How do you register?
Step One : Register an alias and click on JOIN
Step Two : Then start playing your favourite games to earn points that can be redeemed for prizes
If you have an account at both Casino La Vida and Red Flush, then you can register both accounts under one alias and earn points playing from both casinos. Simply follow these steps:Step One :Once you have registered at one Casino e.g. at Red Flush
Step Two :Go into your sister account e.g. Casino La Vida and insert the same alias and your Red Flush account number in the above form
Step Three: Play on both Casinos and win!
PLEASE NOTE: You may not register two accounts from the same casino

IMO it is better not to mention BOTH casinos, it is not clickable but yeah you know the idea.

I think not all is fixed yet.