amendment from my statement re: ANW, Regal Affiliates & Progressive Contribution Fees

[Nicolas-Johnson]

I would like to make an amendment to what I said here:
400 Affiliates/Rival charging affiliates for contributions to progressive jackpots

I said what I did in all honesty, as that was what was explained to me since Day 1 (and I confirmed it worked that way, as I personally test an affiliate system before I work with it)

However, there was a change by our software provider which affected the way ANW is calculated. It went from being: "Deposits - Payouts - Chargebacks" to "Deposits - Payouts - Chargebacks - Progressive Contributions"

Based on our internal reports it appears the change was effective March 2009.

This was something that not only affected affiliates, but the way operators manage funds. As another affiliate manager explained; this is something that affected many operators, if not all.

We understand the need to treat our affiliate partners with respect and honesty, which is why the previous ANW calculation of Deposits-Withdrawals-Chargebacks will be put back in place by our provider so that affiliates are no longer charged for progressive jackpot contributions. This change will be effective Feb 1st 2010.


I have to apologize; there is no excuse for ignorance, but due to internal company miss-communications, I and all the managers that work for Vegas Regal Casino and Regal Affiliates were not aware of this change.

We will of course re-fund all amounts deducted from affiliates for progressive jackpot contributions. All affiliates that were affected by this issue will receive the funds back ASAP. We are going to take up to a week to calculate the amounts owed, contact the affiliates, inform them of what has happened and get them paid.

We have also had an internal meeting and talked with our provider so that we are, in every degree possible, up to date on the latest happenings to avoid such a regrettable situation from happening again in the future.

Again, my apologies, I would never knowingly partake in any form of under-handed affiliate treatment, nor would any of the employees, managers, and investors of Vegas Regal Casino and Regal Affiliates. We have a commitment to transparency and honest business. Even if it means admitting to a miss communication as serious and embarrassing as the one that happened.

Kind Regards,
Nicolas Johnson

[Steve S]

Nicolas-Johnson:

Well done.

Well said.

Everyone can see you are a stand-up guy. This is exactly the kind of response one would expect from quality person and organization. It would appear that you and your company are the of the kind that I wish to be associated with. I will be in contact to discuss our possible association.

[GFPC]

I must admit I really respect this post! Awesome stuff !!! It is so pleasing to see honesty come first for a change!!!

Let this be a lesson for many other affiliate programs!! A nice stepping stone.

Thank you for being upfront and honest!

Steve

[Pokerkeep]

Nicolas,

What a refreshing change!! Awesome outcome! It is such a pleasure to read something positive from a program for a change.

If I ever get my shit together and build a casino portal, you sir, will be my first contact!

[GamTrak]

Thanks Nicholas!

I'm waiting for next week to see how this all plays out, but I always have and certainly do appreciate all that you do for us in your role as affiliate manager as you are a good guy. Keep up the great work!

Also thank you Steve for bringing this to our attention in an organized and understandable manner. When it comes to numbers, I turn "blond"! hehe

[NDN]

Nicolas, are you able to confirm whether or not ALL Rival programs have agreed to issue a refund for this or if it's just Regal Affiliates that will be issuing refunds?

[bonustreak]

Thanks for stepping up to the plate Nicolas and Regal Affiliates!
So yes this option was in place since the start up of well the very first test drive program 400affiliates and once they decided to add progressive slots to the casino that is when they should have notified affiliates they had intentions of removing these fees from our earnings plain and simple.

So glad to see a Rival take responsibility and correct this issue. As they say it comes down to the operator.

I think 400 will also try to make ammends lets give them a chance.

[dendrite]

This could end up being a land-mark event that allows us affiliates to see who, out of all the Rival brands, we should really be promoting

Top marks to Nicolas and Regal Affiliates for being first off the block. I am now seriously looking at promoting them

I think this would be a good time for ALL reputable Rival affiliate managers to step up to the plate and let us know what their position is. So, I wait with anticipation to see:

1) Who else addresses the issue and how long it takes them, and;

2) Who simply carries on as normal without letting us know their position here

[Engineer]

Dendrite, I completely agree.

[Guard Dog]

I agree with Dendrite on this one... and very well done Nicholas. Keep up the good work - Regal has certainly got my attention now.