Am I the only one??

[Rhondagrace]

Here is my email to AW, and the response I received........

Hi Support,

I was just checking my stats and all the players I sent you on the rival platform are not showing in the new stats

Can I please get an update on this.

Thank you

----------------------------------------------------------Answer


Hi Rhonda,

I hope you doing well.

I checked your players database on our old Programe your players are the majority suspended in attachment you ca see a report of this.
and in our new system you have the same players. exampls :Sarah xxx, Brenda yyy, zoran zzz etc..

Thanks,
Pola

so they attached a report for me to view

23 out of 125 players I supposedly sent them 102 are either marked as banned or suspended!! this is total and utter bullshit and I'm so mad, I can't believe what AW has done!!

[AffiliateWIDE]

the information you received is incorrect and I would like to apologize for the error in communication. When we migrated to Topgame we explained in our email that stats would no longer be available from the Rival system. The players are showing as suspended as we closed the software, not because they are banned from the new software

[slotplayer]

so what happened to our Rival players?

Wasn't there a promo going out at some point to tell them of the new software?
Did that actually happen?


I don't think its wise to publish players full names in a forum, someone needs to edit that post.

[AffiliateWIDE]

Yes all players were sent emails inviting them to claim the no deposit and welcome bonus offer.

[Rhondagrace]

so what happened to our Rival players?

Wasn't there a promo going out at some point to tell them of the new software?
Did that actually happen?


I don't think its wise to publish players full names in a forum, someone needs to edit that post.

I apologize for that. I thought I edited the player names. anyway they are MIA

[Rhondagrace]

Yes all players were sent emails inviting them to claim the no deposit and welcome bonus offer.

All Tagged players?

[AffiliateWIDE]

Yes absolutely.

[slotplayer]

I apologize for that. I thought I edited the player names. anyway they are MIA

Dave edited it.

[slotplayer]

is there an nco policy? I've been negative for months. Sorry, I just don't have time to go read the terms or figure out if tracking is even working.

[KasinoKing]

is there an nco policy? I've been negative for months. Sorry, I just don't have time to go read the terms or figure out if tracking is even working.

With all due respect...
1) You should have started a new thread about your issue.
2) You should not be so lazy - how do you think the rest of us find out the terms of a program?
Being an affiliate takes time - lots and lots of time doing really boring things like reading T&Cs and trying to get answers from slow/non-responding programs!

Anyway - NO they do not have NCO. *
BUT Watch your figures carefully as they did ACCIDENTALLY apply NCO to my last payment.

* Actually, you would have seen they don't have NCO if you had glanced at the box on the right at the top of this section!

KK