Rival ... Old Thread

[Rival Rep]

No person from Rival or Bonne Chance have any connection to any processors. That is a made-up statement. Ask your source again where this information comes from and we will clear it up publicly or privately. This is one of those things that make me shake my head. That said, it would be great if Rival or Bonne Chance had its own processing setup but its simply not an industry we are experienced in.

 

[TheGamblingGuru]

No person from Rival or Bonne Chance have any connection to any processors. That is a made-up statement. Ask your source again where this information comes from and we will clear it up publicly or privately. This is one of those things that make me shake my head. That said, it would be great if Rival or Bonne Chance had its own processing setup but its simply not an industry we are experienced in.

Thanks again for interacting here Rival Rep...

I thought that the 'Pantasia Processor' was in fact ran internally by Rival, are you saying this is not the case?
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[Aussie-Dave]

How can Rival burn a processing company?

By adding the wrong code to the gambling transaction.

If processors have burnt you then why are other casinos not being burnt as well...

I can understand this happen once but hell Rival is turning this into a sport. I'm mean come on, when ever there is a cash flow problem or players/affiliates can't/aren't being paid, the "we've lost out processor" is pulled out of the bag.

How many processors is it now that Rival/Bonne Chance have gone through?

Edit:
And besides, as a software provider (Rival) I don't believe you should be providing direct processing services. IMHO it fuels conflicts of interest issues.



Cheers



Dave

 

[Rival Rep]

I thought that the 'Pantasia Processor' was in fact ran internally by Rival, are you saying this is not the case?


This is the descriptor information given to Moneybookers, Neteller and other ewallets. They have to know how to label a transaction. We have no tie to moneybookers, neteller or any other processor.


By adding the wrong code to the gambling transaction.



Aussiedave, the processor codes the transaction not the merchant. I believe you should familiarize yourself with how credit card processing works.



If processors have burnt you then why are other casinos not being burnt as well...


US facing operators have been burnt. Many well established brand perhaps also have better or more trusted relationships. Once you find a good processor you stick with it. Unfortunately for us, this required a lot of trial and error. We believe we have now found the right relationship with the right processor.



Edit:
And besides, as a software provider (Rival) I don't believe you should be providing direct processing services. IMHO it fuels conflicts of interest issues.


The software provider is not responsible for providing payment processing solutions. Rival has partnered with Bonne Chance NV who provides various turnkey solutions. There would be no conflict of interest if Bonne Chance NV were to provide its own processing solutions.

 

[dominique]

I can fully understand the processing issues, and my sources at other brands tell me they get burned too.

Uigea , just like any prohibition, gives raise to a criminal element. Nothing better than processing in all this to make a criminal career of the situation.

Operators have to deposit a goodly sum with the processor before processing starts. Crooks have absconded with millions.

Like I said above, this comment is not about Rival, but to confirm what the rep said. It happens to many US facing places and it has been the cause for some to avoid/leave the US entirely. It simply becomes prohibitively expensive to deal with the US.

And that is because of the processing, and because UIGEA is a banking law.

 

[TheGamblingGuru]

It happens to many US facing places and it has been the cause for some to avoid/leave the US entirely. It simply becomes prohibitively expensive to deal with the US.

And that is because of the processing, and because UIGEA is a banking law.

How does the processing have anything at all to do with eWallets, such as QT, Neteller, Moneybookers, etc. etc. ?

Those eWallet processors are not all necessarily US facing and even the one above that is still has not really had a single issue that I am aware of as far as sending the players their cashouts.

It all boils down to the fact that the white label Rival Casinos have to square up their own player debt with Rival before Rival will process it for them.
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[Aussie-Dave]

It all boils down to the fact that the white label Rival Casinos have to square up their own player debt with Rival before Rival will process it for them.

Is that true Mr Rival Rep?

If so, why does Rival not enforce a bounded or escrow type arrangement with the White Labels?

If the operator of WL casino is unable to commit $100K (just a figured I pulled out of thing air) to be kept in such an account - then it's obvious the WL operator shouldn't be running a casino.

Really, 90% of all the Rival dramas are connected to player winning delays.



Cheers



Dave

 

[bonustreak]

Processing issues is understanding and as Dom said it happens and is happening with many software providers. The problem is how Rival handled this issue..

First they started taking money from affiliates without warning to cover this cost and then they toss in the progressive fees, not to mention the processing fees that is now covered by affiliates etc.. Not only that while all this was happening and Rival was clearly a company in trouble they continued to hand out casinos like it was candy to operators that clearly had no business attempting the change over from affiliates, affiliate managers to operators. You can be an affiliate/affiliate manager all day long but to operate a casino is a major challenge, you do not just jump right into doing that willy nilly. Same issue with Microgaming we have all seen them hand out a license only to see the casino fold in 6 months time.
Being a Rival Rep you need to know everything that has gone down, if you do not know about Tradition then I assume you do not know the other issues of players being bonus banned for no reason other then the fact they are flagged by the Rival standard banning process. If individual casinos do their own security on players these same players are not banned.

Operators being able to jack around with the payouts is not cool at all IMO. Players that are betting high and winning only to be booted from the casino and to log back in with lower betting limits is just plain shady and wrong!

I can tell you of more then 1 occasion when good players are denied wins, one of them was my business partner who was denied a 10k win at first until the owner of the casino realized who he was jerking around! I had another player who won over 50k at Da Vinci and she was jacked around until I stepped in so there are many times when players are being jacked around trust me. If I didn't run a forum I would not be aware of so many cases.

Affiliates are your best friend in this business many of us have been treated like crap but guess what we are all very forgiving people and tend to let bygones be bygones.

You coming to post is a huge step for the good but I ask you please go read the forums and get caught up to date with all the issues so your well informed.

Many of us have not been paid by BC since they took over the white labels btw. Also why not just let them casinos go once the operators walked away, why re-brand? I would think there are enough Rivals out there as it is now...

 

[Guard Dog]

No person from Rival or Bonne Chance have any connection to any processors. That is a made-up statement. Ask your source again where this information comes from and we will clear it up publicly or privately. This is one of those things that make me shake my head. That said, it would be great if Rival or Bonne Chance had its own processing setup but its simply not an industry we are experienced in.

I don't agree. I also do not see how it is a conflict of interest. Who would be we at a conflict of interest with? Rival has a partnership with Bonne Chance NV who provides 3rd party processing solutions to its White Label partners. What does it matter if the credit card processor was run by Bonne Chance NV or of it was a third party? A White Label can obtain its own processing at any time. This is an open ended policy. If any White Label should want to do their own processing, they can. Thus, no conflict of issues just more options.

Ok - then... Should we, now, discuss the relationship between Rival and Bonne Chance NV? Or, should I say, the ownership of Rival and the ownership of Bonne Chance NV? I understand that we do not want to completely paint both companies with a broad stroke... but should Rival paint them with such individual strokes

BTW - Is this Patrick, Ashley, Marc, or Matthew? Or maybe Jan?

Just curious who we are dealing with so that we can be absolutely sure you know the inner workings of the company.

 

[Guard Dog]

Here is an example of what your white label partners put their affiliates through. Maybe you can do something about that?

https:// www. affiliateguarddog. com/forums/no-pay-because-player-didnt-provide-id-docs-t3166.html


This is obviously a decision to not pay the affiliate - there is no other reason I can foresee that would make the operator's statement legitimate.

Thank you.

 

[Rival Rep]

Hi Everyone,

Unfortunately, for many reason I cannot comment on the ownership of said companies.

I am here to answer and respond to all issues related to affiliates and players.

Streak, questions answered below

1) I did not say I was not aware of the tradition issue, I said I was not sure about why eCogra was mentioned both in chats and on the website. This has been rectified.

2) As far as I can tell, every affiliate has been paid. If they haven't why not just post in in the forum? It's that easy.

3) In relation to "jacking around the payouts". No operator can alter the payouts of games that do not have rule adjustments. This means that slots and video poker cannot be adjusted as this would mean change of paytables etc. However, operators have and will always have the right to pick and choose which rules a game can have such as what you would see with Craps and Blackjack. These rules of course have slight effects on payouts. This is no different than what would happen in a land based casino. The operator just has to make sure that these rules are reflected on table felts and help files. In the case of Tradition, they did NOT do this and that was wrong. That issue has been rectified.

I am fully aware and intimate with all issues so you can trust that I will best be able to handle your inquiries.

As for the Ruby issue, I will touch base with them to see what is going on and promise to have it rectified ASAP.

Best regards,

Rival Rep

 

[dominique]

Rival rep, please look a your PMs. I sent one a few days ago... thanks.

 

[Rival Rep]

Hi Dominique,

Sorry about that, I didn't see the PM. Response sent.

 

[bonustreak]

2) As far as I can tell, every affiliate has been paid. If they haven't why not just post in in the forum? It's that easy.

Yah it is just as easy for you to read where I have posted several times in the past or better yet read your emails! I am rushing to spend time with my boys this evening but trust me I will be back to dig out those threads just for you. BTW it is just as easy for you to pay your bills without me chasing up my rightfully due money.

No operator can alter the payouts of games that do not have rule adjustments. This means that slots and video poker cannot be adjusted as this would mean change of paytables etc

Sorry again there is thread after thread and proof of this happening on the slots and I even believe an ex rep of a casino posted at Casino Meister that yes operators can change the bet value on slots. I myself was called by Sam the owner or ex owner who knows who is was or is of Gold Rock way back about a year ago when my business partner was winning it up bit time on Scary Rich, she was booted went back in and the slot was GONE! I have many links to search out it seems so you can be shown why players are so unhappy with Rival Gaming.

Instead of attack maybe you can try to come to a solution of fixing the problems you have. Trust me I am not attacking I am trying to get to the root of your issues so we can get things fixed. You had something good at one time and I will say again it is not the forums or affilaites that have painted your brand bad, it is the actions of yourself and your cowboy white label operators.

I don't think you have really answered any serious questions here either in this thread.

 

[Vladi]

To be fair, Rival Rep said operators cannot change payouts or RTP. Bet limits or game availability do not alter the RTP of the game - the % paid back on every dollar is still the same. However booting players who have been betting big and lost and then forcing them to bet low is a very dodgy tactic which would appear to be aimed at 'locking in' the losses. Perhaps we should read more into what s/he didn't say?

 

[bonustreak]

Rival Rep we would still like to know who we are dealing with please and I also sent you a pm with all the brands that owe us money along with amounts.

I would be very intested in an explanation on how exactly does a rebranding work with a white lable casino. I am still trying to wrap my head around this...

 

[Ivebeenvegassed]

I'm the OP in the poster of the "TIV owe me 80K" thread over at CM. The Rival Rep here claims that they have proof my transactions were fraudulent. I've asked them countless times on what basis they were....with NO RESPONSE.

Rival Rep, please explain what fraudulent transactions were made.

 

[slotplayer]

I'm the OP in the poster of the "TIV owe me 80K" thread over at CM. The Rival Rep here claims that they have proof my transactions were fraudulent. I've asked them countless times on what basis they were....with NO RESPONSE.

Rival Rep, please explain what fraudulent transactions were made.

I was just wondering how you knew your withdrawals were reversed if they locked your account?

I thought, okay, time to make a withdrawal so I withdrew the maximum amount of 5,000usd. 2 days later, I go back into TIV to find my account locked and my withdrawals reversed

 

[Ivebeenvegassed]

i chatted with them and they told me what they had done...

 

[Rival Rep]

Sorry again there is thread after thread and proof of this happening on the slots and I even believe an ex rep of a casino posted at Casino Meister that yes operators can change the bet value on slots. I myself was called by Sam the owner or ex owner who knows who is was or is of Gold Rock way back about a year ago when my business partner was winning it up bit time on Scary Rich, she was booted went back in and the slot was GONE! I have many links to search out it seems so you can be shown why players are so unhappy with Rival Gaming.

There is no proof because it is impossible for an operator to change the RTP of slots. All of our operators (you can ask any of them) will confirm this is the case. I am sorry but you are misinformed about this.

Operators have the ability to request a removel of any subset of games from the selection. This is a process and requires back and forth between Rival and the operator. It is impossible for Gold Rock to have logged the player off then removed the game. They do not have access to do this.

I'vebeengassed,

I have submitted all relevant info to Casinomeister for analysis. We will see what he has to say about it. There were 2 linked chargeback accounts (one as recent as July 31st), and one of which chargedback USD $10k. This large chargeback occurred in March and Bonne Chance even returned your remaining deposits. You were allowed to deposit because the chargebacks got posted on the account during the same time period you were depositing at This is Vegas.


I would be very intested in an explanation on how exactly does a rebranding work with a white lable casino. I am still trying to wrap my head around this...

Typically, the only difference is an updated casino website and domain and subsequent logo changes. Nothing else really changes, the player database and all of the relevant stats are the same. You can confirm this by logging into any of your affiliate accounts at any of the rebranded casino. It is seamless on the affiliate and player end except for some domain changes in the affiliate advertising.

Furthermore, You can rest assured I know about every issue presented and will be able to answer inquiries fully.

Best regards,

Rival Rep