Rival ... Old Thread

bonustreak

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So there are a few things coming out over at Meister This Is Vegas Owe Me 80,000 USD - Casinomeister's Online Casino and Poker Forum

such as ex-employees spilling the beans on a few inner secrets going on at Rival. I think we all know there is stealing of our players going on but what goes even further is I was also informed(I will not say by whom as I have promised) that this also happens to the actual operators! They get a whale player sent via an affiliate or search engine it does not matter once Rival itself has caught on this is a nice player they can untag and take from the operator/affiliate!! I cannot understand with all the stuff coming out about this shady software provider why more ex associates of Rival Gaming are not coming forward to bring everything to light about this company. It is proven that operators can change the amount a player can bet at each casino, they can take out slots that are not to their liking(high variance) and not have network progressives..... It is clear Rival cannot get processing for whatever reasons. It is clear that many white labels have returned the casinos back to Bonnie Chance and to this day they are taking deposits into the casinos and NOT paying affiliates!! I know of many many affiliates that are not being paid even after Bonnie Chance posted here on AGD promising to pay us all!

I will be in Budapest and I would LOVE to talk to anyone about things that are happening so please look me up and we can chat. I promise that your identity will never been given away.
 

Redbush54

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bonustreak not to derail this thread at all, but is it possible that a new bad/good list of Rival casinos be created? I'm so confused anymore on who we should/shouldn't promote...thanks
 

bonustreak

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Let me get with the other dogs but I am going to be honest and say I really don't know what we can call good or bad with these clowns (software provider Rival Gaming)anymore...lol

I personally only promote and these very very light...
Slotocash
Box24
Vegas Aces
Always Vegas
Always Vegas is on a trial basis right now the others are promoted because they have their own processors and do not need Rival.

I am told that working with Rival is still very miserable according to a pm via facebook from an operator.

All of our Rival domains/URL's are all redirected to better gaming establishments.
 

Aussie-Dave

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Hi all,

I've only recently promoted:
Box24
Black Diamond

The above are run through Affiliate Wide. Steve has always treated me well. They also now have Spartan Slots which I'll add when I have time.

Even if they only make $50 I'm paid month in month out without hassle. Always arrives on the 1'st.

I've also got a SlotoCash link somewhere too. But I got so many domains with blogs I have no idea where that link is.

I also agree with Redbush, a list of reputable Rival casinos would be helpful I think.

If not to seasoned webmasters, definitely a useful asset to newbies or less knowledgeable affiliates because it is damn hard to keep track of who is OK and who is not these days. And that's just not with Rival casinos either.

Edit:
The only problem I see that would affect and influence the above is if Rival Software goes ass up. If that happens I guess the above casinos will find other software or be taken down as well.



Cheers

:)

Dave
 
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Rival Rep

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Hello everyone,

Rival has changed its policy and will be reasonably responding to concerns addressed on forums that pertain to it as the software provider. Recently, numerous untrue statements and rumors have been posted and they need to be addressed and the facts set straight. There is a clear lack of understanding about our operation and how certain events have transpired.

Rival acts and has always acted with integrity. I am confident that an inquisition into any past events would shed Rival in a positive light once misconceptions are cleared. I have been following forum posts relating to Rival and am confident we have acted honestly and in the best interests of players, affiliates and operators. Again, I am confident that the affiliate/player community will agree with our actions when these issues are properly explained.

As for your post Streak:

Streak, I've been following this forum for quite sometime and I have to say a lot of the actual "complete fabrications" come from your sources. I do not know who they are but they are not telling you the truth.

1)
Rival has (obviously) never untagged a whale from an operator. Not only is it completely dishonest but the risk is astronomical. Why would Rival put its software licensing business in jeopardy over one player? It would never make sense. Further, the software does not allow this to happen. This is a substantial and very serious accusation and I urge you to have this 'contact' come forward publicly. I am 100% confident this will not happen.

Please also note, that Rival receives revenues from its operators via a % of Adjusted Net Win. Affiliate earnings and all other costs are of no consequence to Rival. Rival has no motivation to untag affiliates from its operators as your post also mentions.

2)
All affiliates have been paid for all White Labels. If there are any outstanding payments then publicly post them.

Posts like this unfairly damage the Rival brand. Rival has covered the financial obligations of now defunct 3rd party white labels that left affiliates (and Rival) with significant obligations. It should be noted that these white labels also had substantial arrears with Rival. Rival has to write off these arrears and pay the defunct White label obligations to players and affiliates. Rival has shown that it will go out of its way to make sure all players and affiliates get paid even at great financial cost to itself. It would be fair that this is reflected in our reputation.

3)
Operators can pick and choose which games and bet limits it would like to offer. Rival does not see this as an issue.

Best regards,

Rival Rep
 

TheGamblingGuru

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Hello everyone,

Rival has changed its policy and will be reasonably responding to concerns addressed on forums that pertain to it as the software provider. Recently, numerous untrue statements and rumors have been posted and they need to be addressed and the facts set straight. There is a clear lack of understanding about our operation and how certain events have transpired.

Rival acts and has always acted with integrity. I am confident that an inquisition into any past events would shed Rival in a positive light once misconceptions are cleared. I have been following forum posts relating to Rival and am confident we have acted honestly and in the best interests of players, affiliates and operators. Again, I am confident that the affiliate/player community will agree with our actions when these issues are properly explained.

As for your post Streak:

Streak, I've been following this forum for quite sometime and I have to say a lot of the actual "complete fabrications" come from your sources. I do not know who they are but they are not telling you the truth.

1)
Rival has (obviously) never untagged a whale from an operator. Not only is it completely dishonest but the risk is astronomical. Why would Rival put its software licensing business in jeopardy over one player? It would never make sense. Further, the software does not allow this to happen. This is a substantial and very serious accusation and I urge you to have this 'contact' come forward publicly. I am 100% confident this will not happen.

Please also note, that Rival receives revenues from its operators via a % of Adjusted Net Win. Affiliate earnings and all other costs are of no consequence to Rival. Rival has no motivation to untag affiliates from its operators as your post also mentions.

2)
All affiliates have been paid for all White Labels. If there are any outstanding payments then publicly post them.

Posts like this unfairly damage the Rival brand. Rival has covered the financial obligations of now defunct 3rd party white labels that left affiliates (and Rival) with significant obligations. It should be noted that these white labels also had substantial arrears with Rival. Rival has to write off these arrears and pay the defunct White label obligations to players and affiliates. Rival has shown that it will go out of its way to make sure all players and affiliates get paid even at great financial cost to itself. It would be fair that this is reflected in our reputation.

3)
Operators can pick and choose which games and bet limits it would like to offer. Rival does not see this as an issue.

Best regards,

Rival Rep

Thanks for coming in here and posting Rival Rep, Patrick, Matt?? Whoever this really is...

Why though do you guys sit by the wayside when there are major issues going on that have and are currently damaging your brand and your affiliates income in such a way that it may never recover, I am specifically talking about this thread here https:// www. affiliateguarddog. com/forums/vegas-not-paying-player-80k-win-t3068.html

This is one of your licensee's for krists sake and we all have tried to get a response from them (This Is Vegas) and still to this day we can get no answers, no responses, not even an acknowledge of our questions and concerns here. So why do you guys at Rival keep on time after time allowing issues like these to continue to culminate to the point that it damages your brand and takes us affiliates out with it as well?

You have control over these white labels such as "This Is Vegas" and the others, so why do you continue to allow these things to happen with your licensee's and your brand?

Us affiliates have damn near lost every decent depositing player that we ever had and we aren't getting any new ones either. An example was another new thread started today over at Casinomeister where players were basically stating that they are still bonus banned after all that has happened and after all the re-branding and so forth and so on. They basically state that nothing at Rival has changed after all that has happened recently.

Why? Can you just please answer these simple questions!

When you posted in here before there were several of us affiliates that really went to bat for you and your software brand regarding when Casinomeister Rogued your entire white label brand operation. Well we played a big part in convincing Bryan to remove the banning on the entire white label software but you never even bothered to sent myself or the couple of others even a trifling 'thank you', didn't have to be public, you could have sent it by way of private message you know, but did I receive one...of course not.

Not good business etiquette or acumen in my opinion especially considering the fact that we also ask you a few other questions in that other thread here that you posted in but you also did not even bother to acknowledge them though, not even to say that you did not want to answer those in public but would reply in private.

So please tell us all now, why we should continue to promote your brand and not just add it all to our Rogue Lists? Please show us your class here, now is your opportunity!

There are a few of us left, (very few) that still want to believe in you guys, but I swear you all really make it difficult.

Thanks
____
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dominique

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I would like to thank you, Rival rep, for coming in and posting. It shows good will and respect for our concerns.
 

Aussie-Dave

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I wont regurgitate TheGuru.

But I will say this...

As a casino software provider who receives ongoing % revenue from your licensees, Rival has an obligation to not only players but affiliates to ensure all Rival operators have the financial means to commence an online casino, but to operate their casinos with honesty and integrity at all times.

If it's facts you want here are a couple of prime examples of of more unethical Rival casinos at play:

Tradition Casino > Re-branded Gibson Casino.
xxx://www.gibsoncasino.com/faq
(have screen cap for posterity)

"3.2 What is my username and/or password?
Your password is case-sensitive and must be entered the same way each time you log in. If you have forgotten your password or account number, contact a customer service representative for assistance. Remember to have your registration details handy. In order to comply with eCogra's strict policies on account details, we are only able to provide players account details after positively identifying a player over the phone."

Tradition was busted for altering the BJ pay-out from 3:2 to 1:1. You'd think after that melt down, anyone would make sure that the re-branded Tradition Casino (Gibson Casino) would be held to a very thin, straight, line by Rival. Obviously not :rolleyes:

xxx://www.planetkings.com/faq
(have screen cap for posterity)

"3.2 What is my username and/or password?
Your password is case-sensitive and must be entered the same way each time you log in. If you have forgotten your password or account number, contact a customer service representative for assistance. Remember to have your registration details handy. In order to comply with eCogra's strict policies on account details, we are only able to provide players account details after positively identifying a player over the phone."

I should add that i just checked out copyscape.com lol

xxxhttp://www.copyscape.com/?q=http%3A%2F%2Fwww.planetkings.com%2Ffaq

8 Rival casinos are have lifted the eCOGRA statement (it looks like) xxx://www.crazyvegas.com/faq (microgaming casino).


Get all this stuff right, dot your i's and cross your t's and make sure that every online casino using Rival software is honest and integrity driven and then maybe people will start to take you seriously.


Cheers

:)

Dave
 
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Aussie-Dave

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And here is the chat transcript. If only for a laugh I could not help but see what Rival support had say about the use of eCOGRA.

All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 24seconds. An operator will be with you shortly.

You are now chatting with 'Tyrone'

Tyrone: Welcome to casino Live Chat. How may I help you?

AussieDave: Hi, I see your Licensed and Regulated. But the banner link only goes to your cashier. I also see in the FAQ that you mention eCOGRA...Is that who you are Regulated and Licensed with?

Tyrone: May I ask which casino this is for?

AussieDave: Sure Tyrone, PlatnetKings.com

Tyrone: Our casino is licensed and regulated by the Government of Curacao

AussieDave: Ok...but what about eCOGRA?

AussieDave: 3.2 of the FAQ states "In order to comply with eCogra's strict policies on account details"

Tyrone: In order to comply with eCogra's strict policies on account details, we are only able to provide players account details after positively identifying a player over the phone.

Tyrone: what exactly is your question about that?

AussieDave: well it say's you use eCOGRA. As they are a casino regulation body, I asked if you are Regulated by eCOGRA?

Tyrone: No we are not, we are regulated by the government of Curacao. But in order to comply with the eCogra's policies, which is a standard, we can only provide account details after positively identifying the player.

Tyrone: Is there anything else I can help you with?

AussieDave: But your not SEALED by eCOGRA? So How can use even use the eCOGRA name? it's kinda like fraud huh?


---------


Cheers

:)

Dave
 

bonustreak

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Thank you for coming and posting and it is in fact thread just like these that need to be posted to get things out in the open to clear the air. Things need to be discussed and talked about with affiliates your very important marketing partners.

For the record this is what is being said behind the scenes and as I said I will never give my source out to anyone and this could be just a rumor who knows but it is a serious enough one to bring to to public light. I appreciate your posting giving your thoughts.

I am curious are you a Rep of a Rival casino or the actual software provider? Are you the same as Bonnie Chance that came and posted here a few weeks back about the white labels still taking player deposits and affiliates would be paid? I am one of the affiliates owed money and have not been paid.

Also there are some very serious concerns with Rival over at Casino Meister as well. So we need to be clear that it is not my post here that has caused Rival issues, it is you that have caused your issues.

Not sure what you expect when you have bad business practices. Rival at one time was set to really do good against Microgaming but you all tossed it out the window by handing out casinos like they were candy to anyone that asked. These white label owners did not have the capital to back their butts up in business and should not have been given a licences to use your software that is why they went down the tubes. They did not count on you losing all your processors and have issues with money flowing. Affilates took a lot of hits and money cuts as well so don't make us look like the bad ones here.

It is hard for affiliates to make money when almost all of these casinos have the same player database as well.

As Dom said thanks for posting and opening a line of communication and I will also be in Budapest I would love to sit and talk with you there so we can try to see a way out of this mess together as a team.
 

greedygirl

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As for your post Streak:

Streak, I've been following this forum for quite sometime and I have to say a lot of the actual "complete fabrications" come from your sources. I do not know who they are but they are not telling you the truth.

I have several sources, as well (I'm guessing some will be the same as Streaks, and perhaps one or two who aren't). I trust these people and I find it difficult to believe that they all have essentially the same stories to tell, but are all wrong. It doesn't add up.

Further, there ARE reasons why so many white-labels are folding up shop. As a software provider, your company needs to not only issue software, but also needs to be mentors to white-labels in providing solid, sensible training in operating as a brand.

On the issue of white-label failures, I'd like to understand how Royal Apollo folds, only to have a 'new' company take over (Malibu Casino Club), taking on Royal Apollo's existing affiliates? A) How does this happen when there is still money owed by Royal Apollo and B) How do we know that this 're-branding' doesn't include those who were previously involved with Royal Apollo? Maybe I'm just being silly here, but since when do white-labels sell off to new white-labels?

Rival's practices have amazing parallels to when RTG got its start. Monster bonuses, worthless centralized support and processing, refusal (for whatever reason) of payments, frequent brand failures, etc. While RTG is still not perfect, they are far and away a very different company now than they were in the early days. It would benefit Rival to take a page from RTG's hard journey.

Everyone posting to this thread have raised very serious and important concerns, which need to be addressed. IF (as a growing number believe) there are issues with Rival, better these issues be acknowledged and worked through, so that players, affiliates and operators all feel safe with this product. Sweeping things under a rug and hoping these issues go away will only create more problems.
 

Aussie-Dave

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They did not count on you losing all your processors and have issues with money flowing. Affilates took a lot of hits and money cuts as well so don't make us look like the bad ones here.

Speaking of...How does Rival possibly go through so many processing companies if they are not burning them?

What I think also needs to be pointed out, made clear...A lot of affiliates are not mindless morons. We didn't just come down in the last shower of rain. So when we're told things (excuses) that don't add up, we have every right to ask questions and be suspicious. After all it is our money!

The same goes for players too. If licensees of Rival software don't have funds to pay-out winners, don't accept the bet, it's that simple.

However accepting bets and then stalling payments; making players jump through hoops is BS.
It's the modus operandi of clip joint casinos.

Edit: Credit where credit is due, you've had the b#lls to come here and post. However bare in mind that ppl aren't going to be happy and you'll probably cop flack. However if your genuinely serious, you'll take in on the chin and hopefully take away some free advice and suggestions to improve on.

Personally I like Rival slots and the games in general. But all this drama going on and that's transpired in the last few years needs to stop, pure and simple.


Cheers

:)

Dave
 
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KasinoKing

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There are a few of us left, (very few) that still want to believe in you guys, but I swear you all really make it difficult.

Thanks
If there were a "Nominate Post" here I would have tried to nominate the Guru's 10 times!

Everything he said is EXACTLY how I feel.
Honestly, Rival have nearly brought me to tears with their incompetence and self-destructive actions over the last couple of years... :emoticon-0106-cryin
They REALLY could have been massive by now, by doing only a few small things differently.

Being a Rival supporter is almost as hard & frustrating as being an England supporter in the last World Cup! :mad:

I too thank Rival Rep for coming here and I really hope he/she sticks around and addresses all the seriously damaging things which have been going on lately.

My first question:
Who actually now owns Gibson & Malibu casinos?
I know they both have the same owner, but is it:
Someone who already has other Rival (or other software) casinos?
Someone who previously owned other white labels?
Someone who has been employed directly by Rival (or Silverstone, or Bonne Chance) to run these casinos?
Someone who has had previous experience with running other casinos (different software)?
Or someone totally new to owning an Online Casino?

Cheers,
KK
 

TheGamblingGuru

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Well, I thought we may be able to have a straightforward discussion here with 'Rival Rep' but that may not be the case or anymore than the usual smoke and mirrors that we are so used to getting from these guys. I hope that's not the case though and Rival Rep or Bonne Chance will come back in here and answer some of our questions and concerns and not just simply disappear like last time, leaving us all hanging out to dry.... again!
____
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tryme1

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Well, I thought we may be able to have a straightforward discussion here with 'Rival Rep' but that may not be the case or anymore than the usual smoke and mirrors that we are so used to getting from these guys.

I find myself simultaneously agreeing and disagreeing with you on this.

I agree that a proper discussion with Rival is definitely in order. And by that I mean a near real time forum discussion with questions and answers going back and forth quickly.

However, I think we have to respect that this 'Rival Rep' is almost certainly in a different timezone, definitely has a bunch of other internal responsibilites and has a daily work schedule set by someone other than him or herself.

I know what you're going to say, which would be something like 'if Rival cared about their reputation, cared about players and affiliates, this would BE the priority'. And I agree with that sentiment, but let's keep in mind this. Affiliates set their own agenda and timescale; employees of companies don't.
 

TheGamblingGuru

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I find myself simultaneously agreeing and disagreeing with you on this.

I agree that a proper discussion with Rival is definitely in order. And by that I mean a near real time forum discussion with questions and answers going back and forth quickly.

However, I think we have to respect that this 'Rival Rep' is almost certainly in a different timezone, definitely has a bunch of other internal responsibilites and has a daily work schedule set by someone other than him or herself.

I know what you're going to say, which would be something like 'if Rival cared about their reputation, cared about players and affiliates, this would BE the priority'. And I agree with that sentiment, but let's keep in mind this. Affiliates set their own agenda and timescale; employees of companies don't.

Good post tryme, and of course I agree with you but we still don't really know that this is an 'employee', for all we really know, it could well be P or M. It would be nice to know though who we are really speaking to here...
____
____
 

Rival Rep

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Hello Everyone.


This is one of your licensee's for krists sake and we all have tried to get a response from them (This Is Vegas) and still to this day we can get no answers, no responses, not even an acknowledge of our questions and concerns here. So why do you guys at Rival keep on time after time allowing issues like these to continue to culminate to the point that it damages your brand and takes us affiliates out with it as well?

You have control over these white labels such as "This Is Vegas" and the others, so why do you continue to allow these things to happen with your licensee's and your brand?


This issue is being handled by CasinoMeister directly. We have sufficient evidence gathered that suggests clear fraud. Let's let Meister deal with this internally before posting public information. I think he prefers it this way. It is not Rival's fault that the player/affiliate are fraudulent. We have to deal with such cases often. Your comment suggests that we are just not paying a legitimate player. This is 100% not the case. We have never not payed legit players.



Us affiliates have damn near lost every decent depositing player that we ever had and we aren't getting any new ones either. An example was another new thread started today over at Casinomeister where players were basically stating that they are still bonus banned after all that has happened and after all the re-branding and so forth and so on. They basically state that nothing at Rival has changed after all that has happened recently.

Why? Can you just please answer these simple questions!



On the two new branded casinos, if a player had a previous account at this brand then they will be bonus banned. They must use the same information they signed up with on the previous brand. More than one account is not allowed. Perhaps this should be more clear to players and I have contacted the right people.


"3.2 What is my username and/or password?
Your password is case-sensitive and must be entered the same way each time you log in. If you have forgotten your password or account number, contact a customer service representative for assistance. Remember to have your registration details handy. In order to comply with eCogra's strict policies on account details, we are only able to provide players account details after positively identifying a player over the phone."

Tradition was busted for altering the BJ pay-out from 3:2 to 1:1. You'd think after that melt down, anyone would make sure that the re-branded Tradition Casino (Gibson Casino) would be held to a very thin, straight, line by Rival. Obviously not


I am unsure what actually happened here but I have contacted the right people and had it rectified and apologize for the mistake. It was not the intention of the operator to have this up.

Previously, Rival was actually going to apply for eCogra certification and was ensuring all aspects fit into their requirements. This has been put on hold. I am not sure if this is related to that. But I will investigate.





Further, there ARE reasons why so many white-labels are folding up shop. As a software provider, your company needs to not only issue software, but also needs to be mentors to white-labels in providing solid, sensible training in operating as a brand.


You are right. The vetting process was only moderate in 2008 but it was not their funding that caused their demise. Rival vetted all licensees to make sure they had funds necessary to operate an online casino. The industry got extremely tough in late 2009 and early 2010 leaving many of these operators with significant debts to both Rival and its partners. It seems that many simply walked away from these obligations despite having the resources necessary to clear up the debts. When dealing with international companies, its sometimes easier to just walk away. It is tough to pursue these sorts of things legally when these companies are based in various jurisdictions and they used this to their advantage. Rival and its partners have stepped in to make things right with players and affiliates of these now defunct White Labels.

Suffice to say, the vetting process going into the future is quite extensive, the same mistakes will not be repeated. Unfortunately, the business climate we experienced during the past year caused a perfect storm for our operators. However, as stated several times, all players and affiliates were paid



Speaking of...How does Rival possibly go through so many processing companies if they are not burning them?

What I think also needs to be pointed out, made clear...A lot of affiliates are not mindless morons. We didn't just come down in the last shower of rain. So when we're told things (excuses) that don't add up, we have every right to ask questions and be suspicious. After all it is our money!


How can Rival burn a processing company? Processing companies have to settle with us and many times they simply don't. The operating climate with respect to the US market is the wild wild west right now. Rival and its partners have been burned more several times by processing companies. This is the main reason for difficulties experienced by both Rival white label operators and Rival itself. Rival in all cases has used its resources to cover all player and affiliate payments and further the arrears produced by some of its operators.

Saying "Speaking of...How does Rival possibly go through so many processing companies if they are not burning them?" has a direct effect on the perception of Rival by other affiliates. But the statement bears no reality and does not make sense. This leads to a cascading effect. I am confident as these issues come up we can set them straight. Like I said before, given all the challenges, we always stepped up and did what is right. However, I do realize that not clearing things up on forums did not help our case and there was no way for you to know our side. We are here to set things straight now.


The same goes for players too. If licensees of Rival software don't have funds to pay-out winners, don't accept the bet, it's that simple.

Rival is a well-funded company and there are no issues with pay-out to players. No legit player has never not been paid.



My first question:
Who actually now owns Gibson & Malibu casinos?
I know they both have the same owner, but is it:
Someone who already has other Rival (or other software) casinos?
Someone who previously owned other white labels?
Someone who has been employed directly by Rival (or Silverstone, or Bonne Chance) to run these casinos?
Someone who has had previous experience with running other casinos (different software)?
Or someone totally new to owning an Online Casino?


I cannot comment on the owner of the marketing rights to Gibson and Malibu. However, all White Labels are actually owned and operated by Bonne Chance NV.



Well, I thought we may be able to have a straightforward discussion here with 'Rival Rep' but that may not be the case or anymore than the usual smoke and mirrors that we are so used to getting from these guys. I hope that's not the case though and Rival Rep or Bonne Chance will come back in here and answer some of our questions and concerns and not just simply disappear like last time, leaving us all hanging out to dry.... again!


Have patience. We realize that we have not posted publicly before and that is a mistake. We are here now and will be going into the future. Any issue that comes up, we will solve it. We will monitor and work on every issue presented. The past is the past and I can assure going into the future we will be here to work with affiliates and the industry.

It was not easy to get clearance to post publicly. There are a lot of legal liabilities in this respect. We have many contracts and non-disclosures that we have to abide by. This is likely why you do not see Microgaming or any other big software representatives posting.
 

Guard Dog

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Thank you for continuing to field questions from the group. Even if the questions are difficult, we do appreciate your cooperation.

Question: I have heard from past operators (white label) that many of the processors used by Rival are partially owned by Rival owners. New processors (suggested by operators) do not get serious consideration because the Rival ownership would not get a 'piece' of that in the same manner they do now.

Problem: If this is true, then processor issues can be directly related to Rival not taking a serious look at processors which are not going to give them higher profits.
 
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