Important Announcement

[Ryan K]

We would like to inform you of the following important developments with One Club Casino and our affiliate program:

1. Early this week, One Club Casino was updated with a completely new processor. The management has decided to take a more aggressive approach towards processing US transactions and we are happy to inform you that we expect an 80% approval rate on all credit card deposits. This will drastically improve our conversion rates and it will be a huge opportunity for our affiliates to earn more with our partnership.

2. Along with the new processor, we have also established a new customer support center and CRM ticketing facility which will allow customers to get friendly customer support while our internal ticketing system will ensure customer requests get processed in the most efficient manner.

3. We have implemented an URL change from oneclubcasino.com to 1clubcasino.com which will become the new official URL for the Casino. The original domain was named in the Kentucky domain seizure some time ago and management feels it's appropriate to change the URL so that we have complete control over the casino domain. We have taken this opportunity to implement some website improvements aimed at increasing conversion rates. We welcome feedback on the new design.

4. Last and certainly not least, One Club Casino celebrates these exciting changes by DOUBLING the new player welcome bonus to a massive 250% bonus, up to $777 Free. That’s not all. On December 1st, one lucky player win drive away in a 2009 Harley Davidson! Between now and November 30th, every $50 win on Slots, Keno, and Video Poker counts towards one ballot in a draw for the chance to win the new motorcycle.

We wish to reassure all affiliates of our dedication to the gaming business and we hope these changes demonstrate Rich Clicks' pledge to improving the performance of our partnerships. Promoting the attractions of One Club Casino has never been easier and we hope our partners take advantage of all of these new opportunities.

If you have any questions regarding these changes, please feel free to contact me via post/pm/email/etc...

Thanks
Ryan

 

[Ryan K]

Please note: you are not required to update your affiliate links - we continue to track 100% of your traffic.

 

[TheGamblingGuru]

Ryan, it might just be in your best interest to check out this post here

Guess Who's Cashout Terms Include a 15X WR On All Deposits - Page 3 - Casinomeister's Online Casino and Poker Forum

at Casinomeister and the one's that follow. A comment or two from you in there may just go a long way in helping your brand and not further hurting us affiliates who promote "One Club Casino" !!
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[Ryan K]

Thanks for pointing this out Guru.

I will reply to the thread at CM, but I'll also explain this issue with you. We all know processing US transactions has become very difficult and costly. This term was used on our website to discourage fraudulent and abusive behaviour that is expensive to process (deposits/chargebacks/penalties/etc), not to discourage our loyal or prospective customers.

We have discussed this internally and agreed to remove the term to avoid any further misunderstanding.

Thanks again,
Ryan

 

[TheGamblingGuru]

WTF Ryan!!

Thanks for pointing this out Guru.

I will reply to the thread at CM, but I'll also explain this issue with you. We all know processing US transactions has become very difficult and costly. This term was used on our website to discourage fraudulent and abusive behaviour that is expensive to process (deposits/chargebacks/penalties/etc), not to discourage our loyal or prospective customers.

We have discussed this internally and agreed to remove the term to avoid any further misunderstanding.

Thanks again,
Ryan

Ryan, as I just explained to you in an email I just sent you about a player at another very popular forum that had just questioned me as to why I was still promoting "One Club Casino"....I want to know from you why in the hell your affiliates were never notified that when you changed processors from Park Lane to Saturn that you now have in your terms and conditions page the clause that states that players may only cash out $1,000 per month??

Are you guys totally insane over there at "One Club Casino" Ryan?? or is "One Club Casino" really that well underfunded??

Had I of known this ludicrous term was in your T's & C's sooner, I damn sure would not have been promoting your "One Club Casino" on my website. This term was not there when Park Lane Services was handling the processing...WTF Ryan??

This tops it all, this has to be right in line with all of the ROGUE Casinos out there. I am ashamed to say that I have been promoting your "One Club Casino" with this asinine term in place. Jeeze us krist!!

I bet you guys don't limit the amount a player can deposit though do you??

By the way, did you ever reply at CM as you stated you would above? If you did, I must have missed it.

Ludicrous Terms Page Here: Deposit and Withdrawl Methods

Please Take Note!
We reserve the right to request documentation prior to authorizing any withdrawal request, to verify the authenticity of the credit card information and/or the identification of the player. Any delays in providing documents will result in cash out delays.

There is a withdrawal minimum of $100 with a monthly cash out maximum of $1000. This time frame commences from the last approved withdrawal date. The monthly cash out limit may be increased with prior approval from Management. All Bonus Money will be forfeit upon making a withdrawal.

All payouts are in US Dollars. For your convenience, we offer the following methods for cashing out:

NETELLER - PREFERRED METHOD (**) Not available from US or Canada.
Money Order - for USA Players Only
INSTADEBIT - Canada only
Moneybookers - Worldwide except USA
(**) Not available for US or Canada

Special General Note:

You are reminded to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time.

Also take note that any person that makes a deposit, and does not make any wagers with the deposit before requesting a withdrawal, will be subject to pay for the processing fees which will vary, depending on the deposit.

Important: All pending withdrawals will be placed 'on hold' until every deposit with clearance period has a 'cleared' status and it verifiable via in the casino admin.

If you need additional information please contact us at support@1clubcasino.com

 

[triple777s]

Nice find Rob, I didn't see this either. I wonder how long it will take for a reply?

Gonna have to buy you a "Deputy" badge so you and Sheriff Andy can clean up this internet town!

LOL

Pat

 

[Guard Dog]

Nice find Rob, I didn't see this either. I wonder how long it will take for a reply?

Gonna have to buy you a "Deputy" badge so you and Sheriff Andy can clean up this internet town!

LOL

Pat

They will respond in a 'reasonable amount of time' as usual No worries here, I'm sure Ryan will be along to take care of the issue.. let's give him some time to research this.

 

[Ryan K]

Hi Rob,

Both of these points you've pointed out (15x WR & $1000 min w/d) were added at the same time to deter fraudulent activity and to protect the first item in our important announcement:

1. Early this week, One Club Casino was updated with a completely new processor. The management has decided to take a more aggressive approach towards processing US transactions and we are happy to inform you that we expect an 80% approval rate on all credit card deposits. This will drastically improve our conversion rates and it will be a huge opportunity for our affiliates to earn more with our partnership.

One Club Casino’s new approach to processing US transactions is very aggressive and we have seen a major improvement with overall conversions increasing by 10% and our top affiliates converting one new depositor every 15-20 clicks.

We are very pleased with the results since the update however; these processing solutions must maintain low chargeback rates to remain effective. As I mentioned to you in an email earlier, we do process greater withdrawals to our customers, but management decided to take an aggressive stand up front to deter any activity that would put these new solutions at risk. That said, we also recognize that taking this approach can influence the effectiveness of our affiliate’s marketing efforts and we have decided to remove minimum withdrawal amount along with the WR.

Thank you for expressing your concern... I can understand how this caught you off guard however, I am always here to work with you.
Best
Ryan

 

[Ryan K]

PS - thanks Andy for updating the thread.

 

[TheGamblingGuru]

Hi Rob,

As I mentioned to you in an email earlier, we do process greater withdrawals to our customers,

I read that and I also have a question or two regarding that...

What are the requirements for a player to be able to withdraw larger amounts?

What is the monthly withdrawal limit if it is not the $1,000?

What is the monthly deposit limit per player? Not per device. Or is there one?

we have decided to remove minimum withdrawal amount along with the WR.

The 15x wager requirement on a players deposits when they were not even using a bonus was crazy to begin with but I am glad to hear that that term has now been removed.

The minimum withdrawal amount is not near as big of a deal IMO as the maximum withdrawal amount. A maximum monthly withdrawal amount of only $1,000 is as bad as it gets though Ryan. There are rogue casinos out there that do better than that for their players!

What if, say for example I made a $1,000 deposit there at One Club and ended up winning $5,000 and then I found out that all I could cash out would be my original deposit of $1,000. So what would happen then? Would I have to wait for 5 months to get my winnings at $1,000 per month?

You guys have to see how absolutely insane that sounds. How many players are going to stick around after they find this info out...How many players are going to even bother signing up there once they read about this max cashout limit on the website first?
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[Ryan K]

Hi Rob,
There is no set deposit or withdrawal limits. The casino manages players based on a wide range of variables including payment methods used, player class, account history, and many others. Standard procedure for the casino to issue players' withdraw requests of any amount is the typical Faxback form which includes photo ID and utility bill. Once that is on file, the process is simple with no formal requirements.

Hope that helps.

Best
Ryan

 

[scuter]

Hi yall,

I noticed Ryan K's last activity was some time back:

Last Activity: 11-17-2009 06:11 AM

Does anyone know if he is contactable in any way? Or anyone from RichClicks? Or, failing that, how would I go about presenting some facts that may have a bearing on their current status here at AGD?

All advice appreciated - thanks!

 

[tryme1]

Ryan might be easier to contact via PlayUnited - he's affiliate manager there too.

But if you have something to say about any affiliate program, feel free to post it.

 

[scuter]

Ryan might be easier to contact via PlayUnited - he's affiliate manager there too.

But if you have something to say about any affiliate program, feel free to post it.

Ah thanks, I'll try to contact him via that avenue. The story in itself is somewhat long, and involves a lot of retardation on my part - but I don't think anyone would dispute the facts of the case make it very clear the casino themselves [1Club] have behaved completely rogue. There is $2000 missing my from my account and they refuse to supply me with an audit despite my demanding one a dozen times over a period of months. Then ignoring that, there's $20000 they *claim* they will pay out over the next 20 months which [even if they actually stuck to their word - which I have about as much faith in as The Second Coming arriving this weekend] is simply unacceptable for so many reasons.

TheGamblingGuru made all the valid points earlier in this thread and I would *like* to say I was completely unaware of their shenanigans but the truth is, I was informed of this sneaky rogue term but as I was friendly with the manager and had lost 60k balance there earlier and been spinning Slots at *very* high limits [100>500/spin] / volume [hundreds of thousands in wagering], he very easily led me to believe it didn't apply to me. So cliffnotes: I'm a moron, but they're acting criminal. There is a big difference...imo.

I just thought I'd mention it in case anyone was considering working with them - and perhaps get some answers from [edit: Ryan - not sure where I got Andy from] as my emails to 1Club either get ignored or returned with idiotic responses via emails like reefercasino or casinobeach etc from the manager wtf? but yea...

 

[tryme1]

. There is $2000 missing my from my account and they refuse to supply me with an audit despite my demanding one a dozen times over a period of months. Then ignoring that, there's $20000 they *claim* they will pay out over the next 20 months

Can you clarify this. Is this income as an affiliate or a player.

I'm not making judgements and have probably mis-read this, but it sounds like you are trying to claim commission from your own wagering. This is something that is clearly not acceptable to any online gambling operation.

 

[KasinoKing]

Can you clarify this. Is this income as an affiliate or a player.

I'm not making judgements and have probably mis-read this, but it sounds like you are trying to claim commission from your own wagering. This is something that is clearly not acceptable to any online gambling operation.

He's just a player.
He has also written pretty much a whole book of posts on his issue with 1club, which I hope wont be repeated in full here!

For most of the story, start from post #99 in this thread:
Rogue Affiliates - Page 7 - Online Casino Reviewer - Gambling and Online Casinos Forum
Warning - very long!

KK

 

[Ryan K]

Hi Scuter,

I sent you a PM/email to discuss how I can help.

Thanks
Ryan

 

[scuter]

Can you clarify this. Is this income as an affiliate or a player.

I'm not making judgements and have probably mis-read this, but it sounds like you are trying to claim commission from your own wagering. This is something that is clearly not acceptable to any online gambling operation.

My apologies! The amount in dispute is purely player-related winnings. I am not a casino affiliate. I should have made that more clear, in hindsight.

I understand this is an affiliate forum and my reason for posting here was merely to follow through with someone's suggestion that I should bring it up here - Ryan has already contacted me privately which is honestly already more than I had hoped for, so thanks!

To KK, yes it's a long story. But it's a lot of money and I'm making very serious allegations. I believe it is important to err on the side of *too much* info [as opposed to the alternative].

 

[scuter]

For most of the story, start from post #99 in this thread:
[link removed due to post count < 10

Rogue Affiliates - Page 7 - Online Casino Reviewer - Gambling and Online Casinos Forum

Aiya - that link is related to a completely separate issue KK!

The only thread where I outlined the situation in more detail in the public domain was 'archived' due to my posting of a PM which contained no private information [ostensibly]. Of course, when I then posted sans PMs, I was banned anyway.

I don't believe I've ever outlined the full story in the public domain. Any discussion of it was merely in threads relating to other [only indirectly-related] issues.

 

[scuter]

Wow.

I don't want to gush like an American Idol contestant or something, but after months of stress and banging my head against various walls, I had pretty much resigned myself to the worst. I certainly did not wake up today expecting this rapid one-two:

Thank you for filing this further dispute as the investigation will be elevated to our second level analysts. Communication will come to and from myself as normal. Please allow a short brief of time for Second Level to investigate. Any documents required from either end will be explicit requested. Best professional regards, -- Anthony Vega Central Dispute Team

Your account will be closed and payment will be made per 13.1 in our terms and conditions.

Ticket Details
Status: Closed

Not 100% sure to whom I owe gratitude for this stunning unexpected development, so I will risk gushing and send preliminary thanks to Ryan [ty ty TY!], Pinababy69 and TheGamblingGuru [who linked me here with Pina strongly suggesting I post despite my reservations], Mr. Vega at CDS, and AGD of course!

I realise some serious influence was exerted in my favour today by someone, and to that person in particular....thank you!!!

/gushing