Cocoa Casino NOT PAYING PLAYERS !!!!!!!!

Discussion in 'Casino Industry Buzz and Terms Alerts' started by rallen7, Mar 9, 2010.

  1.  
    rallen7

    rallen7 Affiliate Guard Dog Member

    Joined:
    Mar 9, 2010
    Messages:
    12
    Likes Received:
    0
    Mar 9, 2010
    I'm not sure if I'm posting in the right place, so please direct me if you can, to someone that can help me out please.

    I had a payout coming of over $ 6,500.00 and Cocoa Casino, decides to void my winnings.

    HELP
  2.  
    TheGamblingGuru

    TheGamblingGuru Turning Over Stones

    Joined:
    Jan 23, 2009
    Messages:
    996
    Likes Received:
    3
    Mar 9, 2010
    rallen7, what was the reason given for voiding your winnings, you need to give a lot more details here if you want any help.
    ____
    ____
  3.  
    Jason Wayne

    Jason Wayne Affiliate Guard Dog Member

    Joined:
    Mar 13, 2008
    Messages:
    10
    Likes Received:
    0
    Mar 9, 2010
    Hi Rallen,

    My name is Jason, I'm the acting affiliate manager for Cocoa Casino right now.

    I can try to get to the bottom of whats going on here but Guru is right, you're going to have to give me more info than what you've provided.

    If you can email me at Jason@thejetsetlife.com with your casino login and the reason they gave you for voiding your winnings I'll try to get to the bottom of this situation for you.

    Jason
  4.  
    rallen7

    rallen7 Affiliate Guard Dog Member

    Joined:
    Mar 9, 2010
    Messages:
    12
    Likes Received:
    0
    Mar 10, 2010
    Cocoa casino not paying players !!!!!!!!!!!!!

    Thank You Guru ! and Jason - they said I couldn't talk to a manager

    anyway, more details: first of all I did have chargebacks with eWalletXpress, but I promptly paid them, I got an email from Cocoa Stating that my account was clear, and re-opened, I went to log in, logged in fine, went to the cashier, cashed in $ 2500.00 of my balance, received an error, tried to log back in, said my account was locked again. I went round and round with support, emailing, live chatting, and finally calling. no one would unlock my account, then on Monday, I received a "we are sorry to inform you that your winnings have been removed from your account and they are void, etc etc.) I'm going just about nuts at this point. ANY help you could give me would be GREATLY appreciated.

    my login is rallen7

    Thank You I will also send this to the email you listed.
  5.  
    rallen7

    rallen7 Affiliate Guard Dog Member

    Joined:
    Mar 9, 2010
    Messages:
    12
    Likes Received:
    0
    Mar 10, 2010
    I have copies of emails and live chats also

    It is case # 4502900
  6.  
    rallen7

    rallen7 Affiliate Guard Dog Member

    Joined:
    Mar 9, 2010
    Messages:
    12
    Likes Received:
    0
    Mar 10, 2010
    Cocoa casino not paying players !!!!!!!!!!!!!

    I have been playing at Rival powered Casino's since December 2009 and I have spent well over $30,000.00 and they can't give me back a little $ 6,600.00 ??

    I'm not happy !:mad:
  7.  
    alex777

    alex777 Affiliate Guard Dog Member

    Joined:
    Sep 22, 2008
    Messages:
    25
    Likes Received:
    0
  8.  
    rallen7

    rallen7 Affiliate Guard Dog Member

    Joined:
    Mar 9, 2010
    Messages:
    12
    Likes Received:
    0
    Mar 11, 2010
    Hi Jason,
    Were you able to find out anything ? I sure hope so, I really, really, neeeeed that money in the worst way. I've spent well over $30,000.00 plus in Rival powered casinos, since December 09
  9.  
    Jason Wayne

    Jason Wayne Affiliate Guard Dog Member

    Joined:
    Mar 13, 2008
    Messages:
    10
    Likes Received:
    0
    Mar 11, 2010
    Hi Rallen,

    As I emailed you. Unfortunately because your win was made on a deposit that resulted in a chargeback which is a clear breach of the terms and conditions, the win is void.

    I talked to security to see if this was a one time incident that could have been an accident but they informed me that this is not an isolated case and that you have unrecovered chargebacks at a number of other Rival casinos. In fact, apparently you are on the list of Rival wide suggested banned players.

    I'm not assuming to know your intentions, for all I know all of these chargebacks are accidental, but Cocoa Casino (as do most casinos) takes a strong stance on chargebacks as it is completely unfair to a casino if a player charges back all deposits but reverses the chargebacks if they happen to win.

    I tried to do what I could for you but they have every right (and reason) to void your winnings unfortunately and I've been told that the decision is final.

    Jason
  10.  
    bonustreak

    bonustreak Super Moderator Staff Member

    Joined:
    Dec 15, 2006
    Messages:
    3,169
    Likes Received:
    44
  11.  
    rallen7

    rallen7 Affiliate Guard Dog Member

    Joined:
    Mar 9, 2010
    Messages:
    12
    Likes Received:
    0
    Mar 11, 2010
    Cocoa

    I had no idea, didn't even think of what you are talking about. Yes, I didn't get paid as I was supposed to for a job I did, and that caused all the charge backs, so I borrowed some money from a friend to pay them back.

    Never crossed my mind that I wouldn't get paid the win. Shouldn't be gambling anyway.

    won't anymore, if I don't go to Jail for telecheck and bouncing checks first
  12.  
    TheGamblingGuru

    TheGamblingGuru Turning Over Stones

    Joined:
    Jan 23, 2009
    Messages:
    996
    Likes Received:
    3
    Mar 11, 2010
    The nerve of some casinos huh! :p;D
    ____
    ____
  13.  
    rallen7

    rallen7 Affiliate Guard Dog Member

    Joined:
    Mar 9, 2010
    Messages:
    12
    Likes Received:
    0
    Mar 11, 2010
    Cocoa

    I certainly wouldn't have aired all my dirty laundry if I knew all of that....or asked for help ​
  14.  
    rallen7

    rallen7 Affiliate Guard Dog Member

    Joined:
    Mar 9, 2010
    Messages:
    12
    Likes Received:
    0
  15.  
    rallen7

    rallen7 Affiliate Guard Dog Member

    Joined:
    Mar 9, 2010
    Messages:
    12
    Likes Received:
    0
    Mar 11, 2010
    NOT FUNNY - see you out $ 6,600.00 would you be feeling so happy
  16.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

    Joined:
    Dec 13, 2006
    Messages:
    6,274
    Likes Received:
    153
    Mar 11, 2010
    It is not funny, rallen :( It does sound like you understand what is happening and I am sorry for your problems.

    Let's let the thread die, we should not make light of this issue.
  17.  
    monica143

    monica143 New Member

    Joined:
    Mar 31, 2010
    Messages:
    3
    Likes Received:
    0
    Mar 31, 2010
    It is not a time to leave it. If you have lost money. Then don't worry. Try it next time. But don't dis heart your self.
  18.  
    slotplayer

    slotplayer Affiliate Guard Dog Member

    Joined:
    Aug 8, 2008
    Messages:
    804
    Likes Received:
    35
    Mar 31, 2010
    might want to cool the gambling for a few months, it will be there when you get back.
  19.  
    Guard Dog

    Guard Dog Guard Dog Staff Member

    Joined:
    Dec 13, 2006
    Messages:
    6,274
    Likes Received:
    153
    Mar 31, 2010
    This is an old thread... Monica seemed to revive it in order to place signature links, which have been removed until after 10 quality posts.

Share This Page